Child Support Assistant - Bilingual Spanish
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Child Support Assistant Bilingual – Child Support
Hourly Pay Rate: $15.88 to $20.36
Closing Date: June 05, 2022 or upon receipt of the first 50 application submissions.
** This Position is Bilingual all applicants must be able to read, write and speak both English to Spanish and Spanish to English.
The Department of Child Support Services employees are dedicated to the goal of ensuring that all children are supported by both parents whenever possible. The Department manages over 125,000 IV-D cases for Milwaukee County.
Job Summary: Under general supervision, perform varied customer service tasks in an organizational unit. Respond to and streamline worklist items to appropriate departments. Interpret data and information received from the participants via the worklist and identify services needed by the participant. Mail out information, motion packets and income withholdings related to the participant or external source’s concern. Frequent in person interviews. This position is specifically focused on dealing with Spanish speaking participants for various forms of translation, written and verbal communications.
Essential Duties and Responsibilities:
- Address child support policies, procedures and cases specific issues with participants who either call or visit the office for assistance. Review and provide limited financial information found in the KIDS System.
- Utilize and analyze multiple computer databases to review cases, obtain data and respond to inquiries related to child support.
- Update information including addresses, employers, and recording case information discussed and received during in person interviews. Adding notes on actions taken on case.
- Generate letters to verify address and employer information, send out packets that correlate with services that participant’s request. Draft income withholdings.
- Determine the corresponding unit to address the participant’s concerns including interstate, paternity, intake, order establishment, or financial in lieu of an office visit or a work list item.
- Perform any and all other duties as may be assigned.
- High school diploma or G.E.D. equivalent
- Current Wisconsin resident
- One year of customer service experience that includes entering and retrieving data from a computer database
- Bilingual with the ability to read, write and speak both English to Spanish and Spanish to English
- Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.
Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer, including the ability to query and retrieve information and produce word processing documents. Plan and work independently conducting interviews with participants and working in a faced paced, high stress environment. The ability to work efficiently in a high volume fast paced environment with multi-cultural populations of varying education and social economics, projecting a positive and concerned image to the public. Being sensitive to participants and learning the child support regulations, policies, procedures, statutes and requirements in order to work effectively and harmoniously with clients, attorneys, families, court officials, community-based agencies, law enforcement, and other governmental agencies, and the public with the capacity to maintain strict confidentiality.
Physical Demands: Standing, Walking, Sitting, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Typing, Writing, Manual Dexterity, Upper Extremity Repetitive Motion, Lifting/Carrying 05 lbs., Pushing/Pulling 05 lbs.
Non-Physical Demands: Analysis/Reasoning, Communication/Interpretation, Math/Mental Computation, Reading, Sustained Mental Activity (i.e., auditing, problem solving, grant writing and composing reports, etc.), and Writing.
Environmental Demands: Generally diversified and moderately difficult work in a structured work environment, relatively routine in nature. Involving a choice of action within limits of standard policy and procedures. High volume direct Public Contact with distressed individuals and exposure to demands and pressures from persons other than direct supervisor.
NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.
APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION
Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.
Effective October 1, 2021, Milwaukee County will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.
- Job Family 3 - Public Welfare
- Job Function 6 Administrative Support
- Pay Type Hourly
- Min Hiring Rate $15.88
- Max Hiring Rate $20.36
- Travel Required No
- Required Education High School
- 901 N 9th St, Milwaukee, WI 53233, USA