ADRC Professional Options Counselor

Milwaukee, WI, USA Req #151
Thursday, May 19, 2022

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.


Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, House of Corrections, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.

Come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: June 6, 2022 or upon 50 application submissions.

ADRC Professional Options Counselor 
Department of Health and Human Services 
Hourly Rate: $20.83 - $28.61


The Aging and Disability Resource Center (ADRC) provides information on a broad range of programs and services, helps people understand the various long-term care options available to them, helps people apply for programs and benefits, and serves as the access point for publicly funded long-term care. The ADRC is the first place to go to get accurate, unbiased information on all aspects of life related to aging or living with a disability.


Position Summary: Under the direction of the Options Counseling Supervisor, the ADRC Professional Options Counselor will meet with customers to thoroughly discover their current situation, goals, and needs and then connect them with resources which allow both older adults and adults with disabilities to live as independently as possible with the help they need to be safe and healthy. Options Counselors must maintain a vast knowledge of resources and state regulations to complete this job successfully. The functions of this job are required in the ADRC contract with the State of WI.


Position Responsibilities:

  • Meet with customers, families, caregivers, and partner agencies on the phone and in person to explore the customer’s current situation, goals, and needs. Provide accurate and thorough information on resources to meet their needs. Provide decision-support to customers navigating the complex world of long-term care. Follow-up with customers to ensure needs are met.
  • Utilize motivational interviewing skills with customers and collateral contacts to complete functional assessments covering Activities of Daily Living. Score abilities according to state instructions and describe observations in professional, objective, detailed narrative. Review and research medical diagnoses and records as they relate to functional deficits. This position completes 15 to 20 functional screens per month.
  • Provide unbiased information on Long-Term Care programs and providers.
  • Document each interaction with customers in the case management system accurately and thoroughly. Complete state-required encounter reports for every direct contact with customers and collateral contacts. Maintain 100%on-time reports in 15-minute increments. Maintain confidentiality.
  • Effectively explain complicated information to people of varying physical and cognitive abilities, including hearing loss, vision loss, developmental disability, and memory loss.
  • Respond to questions from customers about their financial eligibility for Long-Term Care programs, including questions about the initial application process, cost share, patient liability, and how their income/assets affect eligibility in an accurate and timely manner.
  • Participate on internal/external work groups, process improvement projects, county initiatives, and outreach activities as needed.
  • Travel to and from customer homes approximately 15% of work time.
  • Complete all other duties as assigned.


Required Qualifications:

  • This position requires you to have completed the vaccination against COVID-19 and provide proof of a completed vaccination as a condition of employment or submit a completed medical or religious exemption and accommodation request form.
  • Current resident of the state of Wisconsin
  • Valid Wisconsin driver’s license with access to an insured and reliable vehicle; both maintained throughout employment
  • Bachelor’s degree or 5 years ADRC work experience required, preferably with a major in social services, human services or in a closely related field
  • At least one (1) year of related experience in case management or experience with older adults or adults with disabilities
  • Strong Computer skills are required, e.g., using a personal computer and Microsoft Office Suite (Word, Excel, Outlook) as well as the Internet
  • Willing and able to travel within community to client’s homes approximately 15% of work time
  • Ability to assess safety risks over the phone and in person to make referrals to Adult Protective Services as needed
  • Cultural competency and sensitivity working effectively and respectfully with every customer
  • Advocate for and assist customers as needed to connect them with the resources needed to maintain their dignity and independence


Preferred Qualifications:

  • Possess extensive knowledge of WI’s Long-Term Care Medicaid programs (Family Care, Partnership, IRIS, and PACE), services, and eligibility
  • Experience with Forward Health, Midas and/or CARES software programs
  • Certified as Long-Term Care Functional Screener or achieve certification within one (1) month of hire date. Maintain certification throughout duration of employment with satisfactory quality reviews and by attending ongoing trainings, maintaining knowledge of state-prescribed instructions and any updates to them, and passing the biennial recertification exam
  • Achieve and maintain Options Counseling Certification throughout duration of employment. Options Counseling Standards certification required within three (3) months of hire date.


Knowledge, Skills, and Abilities:  Skills needed for success in this role include customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, strong organizational skills, and time management skills. Must have the ability to work collaboratively with other units and organizations within and throughout the county. Proficient in data collection, analysis and in the use of general office equipment.

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Effective October 1, 2021, Milwaukee County will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.

Other details

  • Job Family 3 - Public Welfare
  • Job Function 2 Professionals
  • Pay Type Hourly
  • Min Hiring Rate $20.83
  • Max Hiring Rate $28.61
  • Travel Required Yes
  • Travel % 15
  • Required Education Bachelor’s Degree
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Location on Google Maps
  • Milwaukee, WI, USA