Banquet Server - Delta by Marriott

Do you have the J Quality?

https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

The Delta by Marriott Allentown/Lehigh Valley is seeking to hire a fun energetic associates to fill the position of banquet server and banquet bartender for Venue 100.    

Job Title:               Banquet Server/Bartender

Department:               Food & Beverage

Reports To:                Food and Beverage Director, Banquet Manager

Ensures the operational abilities of the Banquets Department by preparing for, maintaining, and recovering from various activities and functions in the Banquet Department.

PRIMARY RESPONSIBILITIES

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.
• Serve food and beverages in a friendly, courteous and professional manner according to the brand’s high standards of quality.
• Knowledge of event menu items and their contents.
• Knowledge of appropriate table settings and service ware.  
• Knowledge of preparation and garnishing methods.
• Setting up, maintaining and breaking down banquet rooms according to event orders and standards.
• Remove china, glassware, silverware, etc., from tables either during or at the conclusion of the meal period and deliver to the stewarding area.
• Complete and assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships. 

The major responsibility in this position is to operate the functional areas of banquets, therefore a significant portion of the workday is spent moving about, speaking, and listening, usually while standing up.

The vast majority of time is spent moving about while communicating with staff or guests.  Close interaction with staff and guests is essential in this position to ensure guest satisfaction. 

Lifting, pulling, or carrying items weighing approximately 50 pounds occurs a majority of the time, and lifting, pulling or assisting in carrying items weighing 100 pounds or greater occurs occasionally.

Reading and writing abilities are used often in reviewing and comprehending Banquet Event Orders, and written instructions from superiors regarding appropriate set-up for upcoming functions.

Qualifications:

Education/Experience:    High School Diploma or Equivalent

                                         1 or more years wait staff experience

                                         English fluent oral and written

                                         Hotel or catering experience helpful

Certification:                   ServSafe and RAMP preferred, but not required (must complete RAMP within 30 days of employment)

EEOC

Pre-Employment background check required.