Customer Service Rep.

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SUMMARY OF POSITION:

This position is responsible for being the key interface with customers regarding order fulfillment and delivery and quality issues for the sales group.  The position is our primary interface with customer buyers and is fully responsible to provide timely, quality information support with a high degree of customer service orientation and timeliness.  This position needs to build a successful relationship with associates at all organization levels to maintain an atmosphere of trust and respect. 

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Enters and maintains sales orders with accurate prices, due dates and ship locations in ERP system.
2. Maintains customer files, records, and correspondence including, but not limited to, purchase orders, engineering changes, return material authorizations, etc.
3. Participates in production/team meetings to communicate changing customer delivery requirements, quality feedback and product changes.
4. Assists customers in coordinating deliveries and product due dates.
5. Enters customer forecasts in ERP system.
6. Relays shipment and order status information to customers and to operations upon changes or customer requests. 
7. Coordinates all domestic and international transportation for shipment of order with shipping/receiving to customer routing guidelines.
8. Works with shipping/receiving to resolve customer problems with deliveries.
9. Issues and processes Return Material Authorizations and Corrective/Preventative Action Notices into system in accordance with current ISO process and within defined time frames.
10. Assists Accounting department with resolving price/invoice issues managing past due accounts receivables to with six days of terms.

EDUCATION AND EXPERIENCE: 

Associate’s degree (A. A.) or equivalent from two-year college or technical school plus a minimum of three to five years related experience and/or equivalent combination of education and experience.

SCOPE:

This position requires minimal travel and does not have direct reports.

COMPETENCIES:

Action-Orientated– Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Integrity & Trust–  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Listening– Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. 

Conflict Management– Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Learns on the Fly– Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Perseverance– Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Maysteel is an Equal Employment Opportunity employer of all qualified individuals.  We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local laws.  Maysteel also prohibits harassment of applicants or employees based on any of the protected characteristics. Maysteel participates in E-Verify to verify the employment status of all persons hired to work in the United States.