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Operations Management

Charlotte, NC, USA ● Loomis Armored Charlotte, NC, 3221 Stafford Dr, Charlotte, North Carolina, United States of America Req #1798
Wednesday, May 25, 2022
With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Operations Manager
Salary: 68k-72k yearly 

The Operations Manager will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long-term operation of armored car routes and the cash vault.  The Operations manager will work alongside Branch Management to develop, maintain, and supervise a professional employee-centered culture, a safe and secure operation, a high level of service delivery, and cost effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), facility security operations, working closely with the CMS Manager concerning Vault operations, other duties and responsibilities as directed by the Branch Manager.

 Typical Duties / Responsibilities:


  • Complete and maintaining scheduling/routing on daily basis 
  • Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, working closely with the CMS Manager concerning Vault operations, and terminal operations.
  • Maintaining effectiveness and efficiency of route terminal and working closely with the CMS Manager concerning Vault operations.
  • Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
  • Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing.
  • Investigating accidents and processing required paperwork.
  • Developing and maintaining customer service capabilities among all operations staff. 
  • Responding to customer inquiries and or complaints and solving logistical issues.
  • Coordinating with sales, other branches and departments, corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
  • Controlling overtime hours.  Monitoring employee vacation schedules.  Maintaining effectiveness and efficiency of operational functions. 
  • Communication with all employees to Immediately resolve any outstanding issues and/or complaints.
  • Completion of all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an “as needed” basis.
  • Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
  • Oversight and coordination of maintenance of vehicles, forklifts, and other equipment.
  • Emergency response to include response to employee injuries, facility security incidents, vehicle incidents and security investigations and alarm escalations.
  • Manipulation and maintenance of route and vault data to include manual paperwork and electronic data. 
  • Hour’s expectation 50-60 hours consistently depending on branch need, the average hours requirement could fluctuate daily/weekly.

Skills and Qualifications:

  • Possess, or can obtain valid firearms permit.
  • A strong, positive, leadership and supervisory presence proven through professional experience is required.
  • Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.
  • Experience in transportation and warehousing, transportation logistics, or a related field required.
  • Experience in banking or retail cash, and ATM operations preferred.
  • Excellent computer skills and a working knowledge of Microsoft Office programs required.
  • Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required.
Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Other details

  • Job Family Exempt
  • Job Function Operations
  • Pay Type Salary
  • Job Start Date Wednesday, June 29, 2022
Location on Google Maps
  • Charlotte, NC, USA
  • Loomis Armored Charlotte, NC, 3221 Stafford Dr, Charlotte, North Carolina, United States of America