OPS - Education & Training Specialist
Job Title: Learning and Development Manager
Reports to: VP
FLSA Status: non-exempt
The position of Learning and Development Manager is for the Logicpath division within Looms. We are a team of tech savvy cash inventory management experts passionate about helping financial institutions success.
We provide a collaborative and supportive environment that values the participation and contribution of all employees. We are looking for people who want to be challenged, solve complex problems, and feel connected to a larger purpose. Our mission-focused team, collaborative nature, and commitment lead our dedication to client results.
Since the logicpath division’s roots started in 1994, we have grown into an award-winning organization with a diverse team. As a testament to our organization, we have been named in 2019 by Banking CIO Outlook as a Top FinTech Solution Provider, recognized in 2020 by CFO Tech Outlook as a Top Cash Management Provider and nominated in 2021 by The Silicon Review as one of the 5 best FinTech companies to watch!
As the leader of the Learning and Development team, you will collaborate closely with Logicpath internal program managers to include client services, implementation, and development to create learning and training programs for a customer with a multitude of application use cases and needs.
The Learning and Development Manager will create and lead all client education and training systems while developing and managing internal and external knowledge bases. The Learning and Development Manager works within the training department to deliver highly effective and scalable client training practices to ensure clients have a deep understanding of Logicpath software applications.
Formulate training policies and content, utilizing knowledge of logicpath application capabilities and best practices.
Ensures that training materials and programs are current, accurate and effective
Develop and document firm training initiatives and programs
Design and update application user and admin training manuals and online help menu as required
Work in conjunction with application project Implementation team and Client Service team to train new and existing clients.
Organizes, develops, and maintains reference library, multimedia content and other educational materials contained in client support portal.
Work with Client Experience Manager, Marketing and Business Development departments to ensure training content and collateral is consistent to logicpath brand.
Skills and Experience
Knowledge of teaching theory for creating instructional materials
Instructional experience in group business setting
Strong understanding of business goals and standards for customer service
Exceptional time management, organizational skills, and communications skills (written and oral)
Ability to effectively organize and manage multiple training initiatives simultaneously
5+ years of internal Learning and Development experience
People management experience – with a record of accomplishment of developing talent and supporting career growth
Ability to operate flexibly in a fast-paced, continuously evolving environment and catering to a wide range of stakeholders and partnering teams.
MS Power Point
Bachelor’s Degree, minimum
Ability to sit at a computer for 8 hours or more
Ability to lift 25 lbs. or more
Must be able to work core hours (8:30 AM - 5:30 PM), unless otherwise prearranged
Ability to work at the main office, home, on the road, or in a satellite location, as directed by management.
*Must be authorized to work in the United States on a full-time basis for any employer
logicpath is an equal employment employer.
- Job Family Exempt
- Job Function Operations
- Pay Type Salary
- Atlanta, GA, USA