Full-Time Inbound Customer Service Representative

Tulsa, OK, USA Req #15959
Monday, May 23, 2022

Lee Enterprises is seeking experienced Full-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!

Potential shifts would be scheduled during operating hours of 5:00 AM to 1:30 PM Monday-Friday and 7:00 AM to 11:00 AM on Sunday.

Opportunity for you to work from home after your first week of training. You will be eligible for Medical, Dental and Vision benefits as well as other supplemental insurance plans. Sick and Paid-Time Off also available to all full-time employees. 

What you will be doing:

  • Answering phones with polite, courteous and professional manner

  • Address everything from billing to delivery to digital

  • Ask probing questions to identify customer issue or concern

  • Knowing when to escalate an issue or concern

  • Provide online support for current print and digital subscribers

  • Handle all calls with customers so that the customer is 100% satisfied when the call ends

  • Maintain customer satisfaction ratings outlined in company policy

  • Meet or exceed minimum performance standards outline in company policy

Ideal candidates will have:

  • High school diploma or equivalent

  • Superior phone etiquette skills

  • Excellent verbal and written communication skills

  • Ability to multi-task while maintaining on-call accuracy

  • Familiarity in Outlook and Word

  • Ability to sit for extended period of time

  • Willingness to work flexible schedule including day, evening, weekends and holidays

  • Ability to type 30 WPM without errors

  • At least 1 year experience in customer service preferred

Come join Lee Enterprise’s team in servicing customers nationwide, a seat is waiting for you!

Other details

  • Job Family Multiple Dept
  • Pay Type Hourly
Location on Google Maps
  • Tulsa, OK, USA