Full-Time Inbound Customer Service Representative
Lee Enterprises is seeking experienced Full-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!
Potential shifts would be scheduled during operating hours of 5:00 AM to 1:30 PM Monday-Friday and 7:00 AM to 11:00 AM on Sunday.
Opportunity for you to work from home after your first week of training. You will be eligible for Medical, Dental and Vision benefits as well as other supplemental insurance plans. Sick and Paid-Time Off also available to all full-time employees.
What you will be doing:
Answering phones with polite, courteous and professional manner
Address everything from billing to delivery to digital
Ask probing questions to identify customer issue or concern
Knowing when to escalate an issue or concern
Provide online support for current print and digital subscribers
Handle all calls with customers so that the customer is 100% satisfied when the call ends
Maintain customer satisfaction ratings outlined in company policy
Meet or exceed minimum performance standards outline in company policy
Ideal candidates will have:
High school diploma or equivalent
Superior phone etiquette skills
Excellent verbal and written communication skills
Ability to multi-task while maintaining on-call accuracy
Familiarity in Outlook and Word
Ability to sit for extended period of time
Willingness to work flexible schedule including day, evening, weekends and holidays
Ability to type 30 WPM without errors
At least 1 year experience in customer service preferred
Come join Lee Enterprise’s team in servicing customers nationwide, a seat is waiting for you!
- Job Family Multiple Dept
- Pay Type Hourly
- Tulsa, OK, USA