Customer Service Specialist
Lee Enterprises, Quad-City Times is seeking a friendly and persuasive person to join our team as a Customer Service Specialist. Ideal candidates will have a passion for solving problems, understanding customer needs, and the ability to present solutions which benefit both the customer and the company.
Essential duties and responsibilities include front desk/receptionist coverage, answering phones, data entry, customer follow-up, customer retention efforts, resolving delivery issues, and resolving billing questions.
Qualified candidates will have computer experience with general knowledge of Microsoft Office and Excel. Call center experience a huge plus.
Why Join Us?
Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.
Lee Enterprises is a leading provider of high-quality local news, with 77 daily newspapers in 26 states that have print, digital and e-replica versions. Lee's newspapers have a combined circulation of more than 1.2 million daily. Our digital sites attract more than 44 million unique visits monthly. We also have a rapidly growing roster of digital products for consumers, and are committed to aggressive digital growth.
Lee Enterprises is proud to be an equal opportunity employer. We respect and celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about Lee, check us out at www.lee.net.
We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.
- Job Family Circulation
- Pay Type Hourly
- Davenport, IA, USA