Client Experience Manager

Davenport, IA, USA ● Virtual Req #16178
Thursday, June 30, 2022
Lee Enterprises is looking for a Client Experience Manager to join our growing sales team. If you are a self-starter who thrives in keeping things organized, have great communication skills and the ability to employ creative thinking skills, this is the job for you!
 
This position will work closely with the National Sales Team and serve as the internal lead from initial kick off through to final delivery of projects, ensuring projects are completed on time and within scope/project.
 
Responsibilities of the Client Experience Manager include, but are not limited to:
 
Lead ideation for specific customers and categories, utilizing all tools and products to develop solutions to meet customer needs. 
Create sales presentations, primarily Power Point, that represent the solution details for the customer’s understanding. 
Utilize research and data to drive ideas. 
Oversee B2B marketing efforts, specifically email marketing to prospective customers.  Create messaging, follow up plan and consistent marketing timeline.
Work with internal stakeholders to manage project flow and deliver on time and to expectations. 
Facilitate ongoing, timely, and accurate communication to all necessary parties (internally and externally) while proactively offering guidance and expertise to ensure campaign success and client satisfaction.  
Act as liaison between internal parties and all fulfillment parties to ensure seamless project handoff and transitions from project build through to ongoing management.
Participate in internal and external meetings as necessary, bringing subject matter expertise to conversations about project delivery, capabilities, timelines, and more.
Additional responsibilities as assigned to meet business needs.

GENERAL EXPECTATIONS:
Stay up-to-date and maintain a thorough understanding of marketing industry news and advancements, consumer trends, marketing and advertising best practices, advertising platforms and features, and internal product and service offerings.
Approach all situations with a ‘can-do’ attitude and aim to find solutions in areas of challenge.
Maintain exceptional interpersonal verbal and written communication skills.
Respond to requests and communication with a response or confirmation receipt within turnaround times provided by leadership. 
Maintain the ability to work in a fast-paced environment.

QUALIFICATIONS:
3 years’ Experience of related professional experience
Bachelor’s degree (preferred)
Functional knowledge/skills:
  • PowerPoint - Mastery
  • Excel - Proficiency 

Why Join Us?

Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities.  We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match.  We also offer generous paid time off to allow the flexibility to balance personal life and work.  This includes paid parental leave for new parents.

Lee Enterprises is a leading provider of high-quality local news, with 77 daily newspapers in 26 states that have print, digital and e-replica versions. Lee's newspapers have a combined circulation of more than 1.2 million daily. Our digital sites attract more than 44 million unique visits monthly. We also have a rapidly growing roster of digital products for consumers, and are committed to aggressive digital growth.

Lee Enterprises is proud to be an equal opportunity employer. We respect and celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about Lee, check us out at www.lee.net.

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.

Other details

  • Pay Type Salary
Location on Google Maps
  • Davenport, IA, USA
  • Virtual