Overnight Case Manager (Support Partner)

Mesa, AZ, USA Req #591
Friday, September 23, 2022

Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area.  Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability.
A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.

A New Leaf's East Valley Men's Center is a safe haven for men facing homelessness as they re-integrate into the community. Our dedicated staff help residents build skills for job readiness, assist with finding employment and develop a plan for permanent housing. A New Leaf strongly believes in offering a hand up to men willing to put in the effort to improve their lives. Through stable living, comprehensive services, and compassionate attention to the challenges each man faces. A New Leaf helps men experiencing homelessness find their feet and become contributing members of the community once again.

Location: Mesa, AZ

Pay (depending on years of experience): 

  • $17.35 - $20.35/hour DOE + $1.35 overnight pay differential

Schedule 1: 
Monday - Thursday + Saturday, 11:30pm - 8:00am (5 days, 2 days off) OR
Schedule 2: Thursday - Sunday, 10pm - 8am (4 days, 3 days off)


Primary Responsibilities:

  • Document (verbal/written) and submit significant and routine paperwork such as shift reports, daily activities, special concerns, client entry/exit forms, etc.
  • Answer and screen phone calls (multiple lines),and be able to provide resources/screening crisis calls.
  • Assist with the introduction of program and facility orientation.
  • Brief residents on program rules, chores, housekeeping requirements, fire safety instructions, social distancing, Universal precautions and assuring adherence.
  • Participate in resident supervision on a regular basis as required by state law and A New Leaf policy.
  • Provide varied verbal and physical crisis interventions as needed.
  • Assist with maintaining program appearance; cleanliness and maintenance of agency physical plant, equipment and/or agency vehicles. May report repairs and maintenance needs.
  • Prepare and/or assist with meal/snack preparation serving, and cleanup. Responsible for overseeing and coordination of Volunteer Meal Program.
  • Able to operate 12-15 passenger vehicles, when necessary. May be required to pick up and transport donations to the Shelter and/or our Donation Center.
  • Assist with “wake-up” call, Complete all job duties on duty list, and Assist with client intake/exit paperwork as needed.
  • Monitor security of the property through quarterly hour ground checks.


  • High school diploma or GED required.
  • Experience working with homeless or economically disadvantaged population preferred
  • Demonstrate and provide strong communication skills both verbally and in writing.
  • Committed to teamwork and have the ability to establish and maintain effective working relationships. Demonstrate a basic understanding of Trauma Informed Care.
  • The skills necessary to engage and work with others from diverse ethnic and cultural groups, coupled with maintaining professionalism at all times.


  • Medical, dental, and vision insurance
  • 401K
  • Paid vacation time
  • Paid sick time
  • Paid holidays
  • Gym Reimbursement
  • Education Reimbursement
  • Career advancement opportunities


  • Must be able to pass various background checks
  • Must pass pre-employment drug test
  • Valid Driver’s License with reliable transportation
  • Current Auto Liability Insurance
  • Must Be At Least 21 Years of Age

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records.

A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.

BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment.

For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

Other details

  • Pay Type Hourly
Location on Google Maps
  • Mesa, AZ, USA