Supervisor, Carrier Qualifications

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2262
Tuesday, September 13, 2022

Excellent benefits package including medical, dental, and vision insurance, 401K, vacation pay, flex time, and 8 paid holidays!


Title: Supervisor, Carrier Qualifications
Monday - Friday 8am-5pm 
ONSITE
Jacksonville
 

SUMMARY

Supervises day-to-day responsibilities, providing guidance and training to a group of para professional level staff to ensure complex operations are carried out in a productive manner. Has some authority for personnel actions. Thorough knowledge

of processes supervised.

ESSENTIAL RESPONSIBILITIES

•Organize workflow in area and ensure individual contributors understand duties and delegated tasks

•Monitor productivity and ensure work is completed to meet required standards

•Provide guidance and coaching to individual contributors on day to day issues

•Provide resolution for escalated customer issues

•Set work schedules, approve weekly timecards, and time off requests

•Responsible for hiring and proper training of direct reports

•Responsible for performance management, including annual reviews, goal setting and on-going feedback

•Ensures employees follow Landstar policies and procedures


REQUIRED SKILLS

•Efficient in Microsoft Office

•Analytical problem solving skills

•Excellent oral and written communication skills

•Superb interpersonal skills

•Professional demeanor

•Good organizational skills


EDUCATION and/or EXPERIENCE

•Minimum Education: High School Diploma or GED required; Bachelor's degree (B. A.) from four-year college or university, preferred

•Minimum Experience: Eight+ years related experience, preferred


DEPARTMENT SPECIFIC DUTIES and/or SKILLS

•Apply Landstar guidelines for qualifying capacity into departmental processes based on the FMCSA regulations

•Working with confidential & sensitive information with discretion

•Working directly as a liaison to the Qualification Centers, Current & Potential Capacity, Landstar agents and Qualification Coordinators

•Working directly with other departments that coincides with the qualification of capacity

•Review any exceptions requests for consideration of capacity

•Monitor workflow of email and telephone inquiries as well as the qualification of individual capacity handled by the Qualification Coordinators

for accuracy & customer service excellence

•Oversee new employee training, staff cross-training and skill development

•Support development and implementation of department process efficiencies

•Oversee, produce and prepare daily/weekly departmental reports

•Monitor time sheets and time off requests of Qualifications Coordinators

•Monitor and report established KPI’s & individual goals of Qualification Coordinators

•Prepare and discuss performance reviews for Qualifications Coordinators

•Other duties may be assigned

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Pay Type Salary
Location on Google Maps
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America