Liability Claim Representative - Risk Management Claim Services, Inc.

Landstar Risk Management, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2214
Monday, August 1, 2022

Hours: M-F, 8am-5pm

Investigate and evaluate auto accident claims involving third party property damage, reaching a fair and equitable resolution considering all available factual material, applicable laws, rules and regulations.                                              



  • Review initial accident/incident details, parties and damages involved
  • Verify applicable insurance policy and coverage code
  • Obtain pertinent company and driver documents
  • Conduct investigative activity confirming accident facts, including police report.
  • Interview involved parties, witnesses and unrepresented claimants
  • Incorporate applicable rule of negligence in liability evaluations based on jurisdiction
  • Establish reserves based on available claim information, investigation and liability assessment
  • Comply with state specific rules and regulations
  • Maintain multi-state licensing, CE credits and stay current with industry developments
  • Submit required information to ISO, OFAC, NMVTIS, etc., and review for action
  • Comply with the company's policies, practices, and procedures 


  • Working knowledge of Windows, Word, Excel and PDF document formats
  • Familiarity with electronic claims processing systems
  • Excellent oral and written communication skills
  • Sound negotiation, mediation and conflict resolution skills
  • Possess a general understanding of tort law, various rules of negligence, measure of damages, releases, statutory & general claims handling practices
  • An understanding of electronic discovery and preservation of evidence
  • A general understanding of auto liability, general liability, physical damage insurance coverage 


  • High school diploma required with evidence of continuing education
  • Associates degree from a two-year college or other higher learning preferred
  • Minimum of two years related experience                                                    
    • Florida adjuster license required
    • Additional state licenses will be obtained 


  • Determine need for Independent Adjusters to conduct specific field investigation
  • Approve rental vehicles, where justified, managing the appropriate rental costs and period
  • Communicate with appraisers, repair facilities, tow companies, storage yards, rental companies and other vendors to confirm related damages, repair or replacement costs, or other expenses
  • Form a liability assessment and determine an appropriate resolution
  • Obtain and document settlement or other authority from management where required
  • Verify proper claimant ownership documents prior to issuing payment
  • Respond timely to arbitration filings and other legal documents
  • Report injury claims, litigation or threat of litigation to management for handling or re-assignment
  • Review related/justified claim expense invoices
  • Obtain releases for approved settlements, where required
  • Process valid or approved settlement payments and expense transactions
  • Identify potential fraud indicators and report same to manager for potential SIU assignment


Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to


Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Pay Type Salary
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  • Landstar Risk Management, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America