Load Management Coordinator - Operations

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2183
Friday, July 22, 2022

Locations:   Jacksonville, FL

Rockford, IL

In Office

 

Available Shifts:

8:00-5:00 EST / 7:00-4:00 CST

 

Salary Range$18.28 - $22.86 per hour


Summary

Landstar System, Inc. is a worldwide, asset light provider of integrated transportation management solutions delivering safe, specialized transportation services to a broad range of customers utilizing a network of agents, third-party capacity providers and employees. We are seeking an inquisitive individual who loves to solve strategic challenges to join our dynamic Operations department. The Coordinator’s primary purpose is to ensure Landstar’s proprietary freight marketplace runs efficiently by reflecting available, relevant, and current information about Landstar’s available loading opportunities for truckload freight. Coordinators will collaborate with Landstar agents within an assigned region to assist with locating and securing the best capacity to cover critical truckload shipments. Protecting the Landstar brand while increasing revenue will be at the forefront of this strategic position. Additionally, this position will facilitate commercial driver (BCO) random drug testing notifications to ensure DOT compliance.


Essential Responsibilities include the following:

  • Utilize business intelligence data analytics tools to continuously analyze available load posting volume data trends within an assigned region or area
  • Promote and uphold compliance with Landstar operational excellence standards
  • Gain an understanding of the agents’ posting needs to make recommendations for process improvements and/or technology enhancements
  • Assist Landstar agents in securing capacity for critical truckload shipments
  • Complete documentation and provide guidance on developing effective load posting practices
  • Administer relationship with third-party load board vendors through opening and closing accounts, account maintenance, and troubleshooting basic integration issues
  • Train agents on external load board offerings and services
  • Effectively manage inbound and outbound call and email queue, to offer timely support and resolution
  • Administer random drug notifications as required by FMCSA regulations while supporting and promoting Landstar’s Compliance initiatives
  • Support special projects as requested
  • Achieve S.M.A.R.T. goals set forth by management
  • Willingness to work unscheduled overtime upon short notice is imperative.

Required Skills

Experience handling a high volume of calls and email interactions.

Basic geographical knowledge of North America.

Basic micro-soft office skills -a plus

Excellent verbal and written communication skills.

Strong interpersonal skills.

Strong organizational and time management skills

Strong problem solving and decision-making skills

Ability to work in a fast-paced, constantly changing environment.

Ability to prioritize and multi-task

Working knowledge of Microsoft Word and Excel.

Good typing skills, 35+ WPM


Desirable Soft Skills

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.


Education and/or Experience 

Minimum Education: High school diploma, required; or general education degree (GED), required; Associate degree (A.A.) or equivalent from two-year College or technical school preferred.

Minimum Experience: One-year related experience and/or training (customer service, sales, transportation); or equivalent combination of education and experience.

 

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America