Ops Solutions Coordinator

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2086
Tuesday, May 3, 2022

SUMMARY

Monitor and maintain communications between Landstar and a variety of Electronic Data Interchange (EDI) customers. Focus on ensuring compliance to customer requirements on awarded business, load tendering, status updates, and 3PL opportunities. Drive root cause analysis and problem resolution on key managed accounts and accounts requiring a single point of contact. Work with information technology (IT) staff and external customers to ensure the EDI program is operating at maximum efficiency. This is a highly technical position requiring daily coordination between internal and external parties to support account compliance and ensure smooth operations.

 

ESSENTIAL REQUIREMENTS

  • Log into and address queues for phone and email
  • Utilize available system tools to identify underperforming accounts
  • Analyze rejected lanes and present corrective action plan to upper management
  • Generate and distribute monthly and/or quarterly performance reports by acquiring, manipulating, and summarizing data
  • Support business growth initiatives for existing accounts by updating, configuring and/or creating presentation materials in the form of summaries, graphs, and slides
  • Complete set up tasks supporting the implementation of new business
  • Handle the investigation, evaluation, and/or resolution of issues and respond to inquiries promptly
  • Assists in preparation, coordination, and documentation of relevant processes
  • Review documents for accuracy and completeness, gathering missing documentation as needed
  • Other duties as assigned 

REQUIRED SKILLS

  • Excellent verbal, written communication, organizational, and analytical skills
  • Ability to effectively present information and respond to questions from internal and external customers in a professional demeanor
  • Ability to work in a fast-paced environment
  • Working knowledge of Cognos and iSeries query
  • Extremely organized and detail oriented
  • Working knowledge of Microsoft Word, Excel, Access 

PREFERRED SKILLS

  • Bachelor’s degree
  • Prior operations experience
  • Excellent organizational and analytical skills 

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

  • High school diploma or general education degree (GED) required
  • Three to five years of EDI experience required

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

 

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details

  • Job Family Operations
  • Pay Type Hourly
Location on Google Maps
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America