249 - Loan Servicing Specialist - Loan Processor

Job Title:                              Loan Servicing Specialist – Loan Processor                                                                           

Department:                      Loan Servicing

Reports To:                         Loan Servicing Assistant Manager

Overtime Exemption:    Non-Exempt

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do.
Our Core Values – Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work:

The Incumbent is responsible for processing loan payments and disbursements, as well as, setting up new/renewed loan types. They also handle payoff quotes, loan maintenance and customer inquiries.

Essential Functions (3):

• Processes all types of loan payments and disbursements including special handled accounts and processes loan maintenance on existing accounts
• Set up of all types of new and renewal loans on the core system
• Prepares and processes payoffs; responds to customer and branch inquiries

Other Duties & Responsibilities:

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to applicable organizational policies/procedures and state/federal regulations
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Certifications & Licenses Required

• Not Applicable

Desired Knowledge, Skills & Abilities:

• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of regulations within the financial services industry is preferred
• Ability to adapt to change

Desired Job Experience:

• 2 years of Loan Servicing related experience
• Experience in a professional, service focused and fast-paced environment

Desired Education:

• High school or General Education Diploma

Working Conditions & Minimum Physical Requirements:

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards 
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion
• Normally seated for extended periods of time

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Last Updated 06/21/2021