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- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Tuesday, July 8, 2025Dayforce-Hawaii-Associate [Pay Range: $17.00 - $22.50] PRIMARY RESPONSIBILITIES: Provide quality and professional customer service, briefing Japanese and non-Japanese clients, and meeting with tours to adjust and finalize itineraries. Percent Time Spent Essential Functions 30% Customer Service Provide general information on dining, shopping, optional tours, etc. and support Japanese and non-Japanese customers at various plaza locations, telephone or briefing in person, and “RAKU-Navi” system for customers before leaving Japan. 30% Sales Reserve optional tours, sell souvenirs, other items. Occasionally contacts Purchasing Sales division for booking and reconfirmations. Balance and close daily cash and credit card sales, make deposits, and verify cash on hand. 20% Preparation for LOOK/Chart Group Prepare documents and materials for arrival tours; review itinerary and arrangements, make simulation for incoming groups, and plan workflow according to updated movements. Adjust arrangements when necessary and inform Customer Service Headquarters (CSHQ) and/or other staff. Transmit total group counts to affiliated companies. Prepare documents and complete paperwork for arrival, departure, and in-house tours as required. Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Inventory vouchers, meal coupons, ‘Oli ‘Oli/JTB phones, office supplies, and other equipment and materials. Meet with tour to adjust and finalize tour itinerary to ensure smooth movement. 20% Problem Solving Resolve issues and concerns and assist with emergency situations. Report to Supervisor and Customer Service operations any extraordinary incidents with tours such as accidents, long flight delays, missing and damaged baggage, etc. Secondary Functions:1. Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc.2. Occasionally assist with check-in/and check-out for JTB customers, FITs, etc. at various hotels.3. Assist at hotel, banquet, or restaurant functions.4. Assist other departments or sections including rotations at Plazas, during peak periods or as required.5. Serve as backup for Supervisor and managerial staff when required.6. Perform other duties as assigned. Knowledge, Skills, and Abilities:1. High school diploma.2. Possess at least one (1) year work experience in customer service industry. Travel/hospitality industry or related experience preferred.3. Possess at least one (1) year cash handling experience required.4. Able to professionally and effectively communicate in English and Japanese.5. Possess knowledge of Japanese tour characteristics, Japanese culture and customs.6. Possess working knowledge of basic computer systems, JTB’s in-house systems and software, application programs, e-mail, and standard office equipment.7. Possess math skills including usage of 10-key calculator.8. Possess a valid Hawaii driver’s license with clean abstract. Working Conditions:Working Hours1. Shift work variable between 6:00 AM to 10:00 PM, Sunday through Saturday including weekends or holidays as deemed necessary. - Full-time: up to 40 hours per week as deemed necessary. - Part-time: 20-39.9 hours per week as deemed necessary. - Casual - scheduled only when needed or assigned, numbers of days and hours scheduled vary.2. Heavy overtime periodically may be necessary with prior management approval.3. Regular attendance at the workplace is required. Working EnvironmentIndoor areas with and without air-conditioning, sheltered outdoor areas, bus loading areas with exposure to noise, dust, fumes and vehicle exhaust. Equipment UsedComputer, printer, telephone, facsimile, copier, wireless phone, two-way radio, 10-key calculator, other standard office equipment. Physical & Mental Demands1. Able to exercise self-control and handle stressful situations; able to handle angry customers.2. Able to multitask and work with concentration, accuracy, and attention to detail.3. Able to push wheelchair for disabled customers, if needed.4. Able to handle high volume of paperwork.5. Able to speak loudly in briefings to be heard over crowds or noisy vehicles.6. Constant – vision, hearing, eye-hand-foot coordination;7. Frequent – standing, walking, bending, forward reaching, grasping, handling, finger dexterity;8. Occasional – pushing, pulling up to 50 pounds, lifting up to and more than 50 pounds, carrying up to and more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach;9. Seldom – pulling more than 50 pounds, twisting, side bending;10. Not Applicable – crawling, climbing. Communication Demands1. Constant – require talking to customers, reading;2. Frequent – requires talking and written communication to co-workers, talking to outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers, receiving verbal instructions;3. Occasional – requires written communication to customers and outside trade persons/vendors, responding to written or verbal requests of vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites;4. Not Applicable – supervising others, training/giving verbal instructions. ***Req# 257
- 818 Pine St, Honolulu, HI 96817, USAPosted Tuesday, July 8, 2025[This is a Remote position - 24 hours/7 days a week - full-time positions must be available to work all shifts, days and nights] Dayforce - Hawaii, Supervisor [Pay Range: $20.00 - $29.00/hour; overnight shift premium + $4.00 / hour] PRIMARY RESPONSIBILITIES: Under direction of the Japanese Answering Service Manager, carry out policies and procedures set forth by the company as it relates to the successful operation of the Japanese Answering Service (JAS); responsible for providing supervision over the JAS Customer Service Associates. Percent Time Spent Essential Job Functions 50% Supervise, coordinate, and plan activities of JAS employees; determine work procedures and expedite work flow. 30% Train staff in proper procedures when handling calls. Resolve customer concerns and issues. 20% Maintain records and prepare reports to improve efficiency and effectiveness; determine new procedures when necessary. Other Duties: Serve as backup in the absence of employees; perform the functions and responsibilities. Perform other multi-task duties within company as assigned by General Manager Supervisory Responsibilities: Possess at least one (1) year leadership or supervisory experience. Minimum Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Associates degree or equivalent combination of education and experience. Possess at least two (2) to three (3) years customer service experience and telephone/PBX operations system and etiquette. Skills and Knowledge: Understand the principles and techniques of organization operations, administration, budget, supervision. Implement effective and efficient methods and procedures for scheduling and assigning work flow for greatest efficiency considering basic operational functions and procedures of departmental responsibilities. Must be fluent in English and Japanese language to communicate verbally, using good voice quality, grammar, and articulation with our customers. Possess excellent customer service skills, including, but not limited to: being courteous, polite, attentive, and patience with clients, possess maturity, tact, and able to quickly explain services to the customer and, possess sound knowledge of Japanese customs and culture. Possess a pleasant voice and excellent listening skills. Able to identify and communicate with management to resolve administrative and personnel problems. Able to communicate effectively verbally and in writing to a diverse range of audiences, including all levels of management and employees. Able to coach, develop, and train employees on telephone etiquette, voice quality, grammar and articulation, and customer service skills. Possess working knowledge and experience of telephone operation and etiquette and business protocol. Is dependable and cooperative; Able to work independently and work scheduled hours with reliability and dependability. Able to organize and coordinate work efficiently, set priorities, give and follow instructions/directions, and motivate staff. Able to deal with solving a variety of moderately difficult situations and issues. Able to delegate responsibilities and achieve results, as well as maintain order in an environment of changing priorities. Possess working knowledge of basic computer systems, application programs such as Microsoft Office, e-mail, multi-line phones, and standard office equipment. Working Conditions Working Hours: Normal business hours: 24 hours, weekdays and weekends, including holidays Up to 40 hours per week with overtime, as deemed necessary, with prior management approval. Must be able to work a flexible schedule any day/night of the week, including holidays. Working Environment: Air conditioned office or, remote workplace. Equipment Used: Computer, calculator, telephone and other standard office equipment. Physical and Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constant – sitting, grasping, handling, finger dexterity, vision, hearing, eye-hand-foot coordination; Seldom - pushing, pulling/lifting/carrying less than 25 pounds to more than 50 pounds, standing, walking, crawling, bending, squatting, kneeling, stooping, crouching, climbing, forward reaching, twisting, side bending, overhead reach; Not applicable – running, stair climbing. Communication Demands Constant – requires talking and writing communication to co-workers and customers, supervising others, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions. ***Req# 258
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Tuesday, July 1, 2025Dayforce Code: Hawaii-Specialist-Sales Development [Pay Range: $20.00 - $24.50] PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by the. Sell, plan, develop, and coordinate for new revenue sources. In addition, be active in the "support services for Japanese companies expanding into Hawaii," which are project that JTB Hawaii Travel LLC has been strengthening its efforts. Percent Time Spent Essential Functions 20% Research & Marketing Continuously researches public calls for proposals, bidding opportunities, projects, and other initiatives issued by the Japanese and American governments. Consistently research public calls for proposals, bidding opportunities, projects, and other initiatives in which our company can participate by working with JETRO which is our important client. Discover Japanese companies interested in expanding their businesses into Hawaii and initiate contact with them. 60% Plan & Operation Plan, arrange and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts. Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue. To promote our services, update JTB Hawaii, Inc. (JHI) corporate website, new OLIOLI website, JHI web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR. 10% Inter-Department Collaboration Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.). Analyze, supportand resolve work problems. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.) 10% Cross- Departmental Collaboration Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management. Establish and maintain a viable communication network and good relationships with business partners and Japan offices. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours. Coordinate with other departments and divisions in promotion and development of new programs. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites andcommissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.) Secondary Functions: Process charge waiver requests. Assist other departments or sections during peak periods as required. Assist in coverage in the absence of staff. Pick up and deliver documents, tour brochures, rack cards, etc. Perform other duties as assigned. Knowledge, Skills, and Abilities: Associate’s degree or equivalent. Possess at least two (2) to three (3) years’ work experience in sales industry. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal). Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization. Possess basic math skills including usage of 10-key calculator. Possess valid Hawaii driver’s license with clean abstract. Working Conditions: Working Hours Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, weekends and holidays, as deemed necessary. Overtime may be required, with prior management approval. Regular attendance at the workplace is required. Working Environment Air-conditioned office and/or remote environment. Work in large, open room with approximately 50-60 employees and multiple computer consoles. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust. Equipment Used In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment. May use company car, if authorized, and camera for site inspections. Physical and Mental Demands Able to solve problems and deal constructively with conflict. Constant – pulling/lifting/carrying less than 25 pounds, vision; Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing; Occasional - pushing, running, stair climbing, bending, overhead reach; Seldom – twisting, side bending; Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination. Communication Demands Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites. Not applicable – supervising others, training/giving verbal instructions. ***Req# 222
- 818 Pine St, Honolulu, HI 96817, USAPosted Monday, June 23, 2025[This is a Remote position - 24 hours/7 days a week - full-time positions must be available to work all shifts, days and nights] [Pay Rate – per hour: $17.00; ($21.00 - night/overnight shift premium) ] PRIMARY RESPONSIBILITIES: Operate telephone to provide answering service to clients. Assist customers at the Japanese Answering Service (JAS) Clients Service Desk by providing information for various requests. Book and sell optional tours and gift products by telephone or through the internet. Percentage Time Spent Essential Job Functions 50 % * Record and deliver messages, furnish information, accept orders, and relay calls. Accept and convey messages for customers according to specific client instructions. Handle emergency calls and resolve customer’s issues and concerns by following proper procedures; obtaining information from the caller. Report to manager, if needed. 30 % * Take customer information, arrange the services and submit reservation requests to vendors by telephone and on-line systems. Update next shift on unresolved messages or incidents. 20 % * Compute charges, receive charge card payments, and reconfirm tour details with the customer. Other Duties: Perform all other multi-task duties within company as assigned by General Manager. Minimum Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalent Possess at least one (1) year experience in a call center or, customer service environment. Skills and Knowledge Required to be highly proficient in Japanese language skills, as well as in English. Possess strong listening and communication skills. Possess strong interpersonal and negotiation skills. Possess working of telephone operation and etiquette, computer proficiency, including good data-entry and typing skills. Possess knowledge of tour industry, tour movements, and arrangements. Working knowledge of Hawaii’s tourism infrastructure, understanding of different countries’ tour characteristics and needs. Able to use computer with specific knowledge of word processing, spreadsheets, and email programs. Able to resolve conflicts and complaints from customers in an effective and friendly manner. Working Conditions: Working Hours: Normal business hours: 24 hours, Sunday – Saturday, including holidays. Full-time - up to 40 hours per week with overtime, as deemed necessary, with prior management approval. Must be able to work a flexible schedule, any day of the week including holidays. Part-time - up to 20 hours per week. Must be able to work a flexible schedule any day of the week, including holidays. Working Environment: Air conditioned office or, remote workplace. Equipment Used: Computer, calculator, telephone and other standard office equipment. Physical/Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to define problems, collect data, establish facts, and draw valid conclusions. Flexible to react quickly and appropriately to challenging situations. Able to perform multiple tasks. Constant – sitting, grasping, handling, finger dexterity, vision, hearing Seldom – standing, walking, bending, forward and overhead reaching, twisting Not applicable – pushing, pulling/lifting/carrying any weight less than and over 25 lbs., running, stair climbing, crawling, squatting, kneeling, stooping ,climbing, crouching, side bending, eye-hand-foot coordination. Communication Demands Constant – requires talking and written communication to customers and outside trade persons/vendors, talking on the telephone; Frequent – requires talking and written communication to co-workers, written or verbal requests of co-workers and vendors, receiving verbal and written instruction, writing/composing written language, reading; Not applicable - supervising others, training/giving verbal instructions, visiting/working at different worksites. ***Req# 254
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Monday, June 23, 2025Hawaii-Supervisor-Hotel Purchasing [Pay Range: $20.00 - $24.50] Primary Responsibilities: Under general direction, supervise and assist staff to negotiate, establish, and review contracts with hotels and food & beverage outlets. Organize rates and conditions, to submit to relevant departments and Japan offices. Percent Time Spent Essential Functions 40% Analyze the Hawaii market, the sales situation of each hotel and JTB, and negotiate with a strategy. Always be aware of competitors' products and prices to ensure the best possible negotiation. Utilize product knowledge to serve as a consultant to the planning team to create better programs. Always check the latest information from hotels and share with respective departments within the company. 30% Establish and maintain viable communication network and good working relationship with business partners. Provide tariff data and information to JTB internal; update and maintain tariff data in ALL JTB related systems. Update and maintain contract information, coordinate and distribute with other departments, divisions, and affiliated companies. Research, compile and prepare information to be updated on JTB Hawaii homepage. 20% Supervise and assist staff to negotiate, establish, and review contracts for annual and seasonal programs with hotels, food & beverage outlets, and other business partners. Plan, delegate, supervise, coordinate, and follow up on work assigned; review procedures and deadlines for accuracy and productivity. 10% Analyze, assist staff members and resolve work assignment issues. Secondary Functions: Assist management and serve as backup when needed. Periodically conduct site inspections and FAM tours to maintain updated knowledge of supplier products. Assist other departments or sections during peak periods as required. Perform other duties as assigned Knowledge, Skills and Abilities: Associate degree or equivalent years of experience. Required to possess at least two (2) – three (3) years of experience in the travel industry. Required to possess a minimum of one (1) year supervisory experience. Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods. Possess good interpersonal skills to communicate and negotiate with inside and outside sources. Able to work independently and work cooperatively with others; ability to work with employees, business partners, and customers in a friendly and positive manner. Possess working knowledge of Hawaii’s tourism infrastructure, as well as, working knowledge of Japanese culture and customs. Possess working knowledge of tour operations, hotel accommodations, JTB tour products, and company’s organization. Possess working knowledge and skills with basic computer systems and software, application programs, e-mail, and standard office equipment. Possess basic mathematical skills and knowledge, including the use of electronic calculators. Possess valid Hawaii driver’s license and clean driver history preferred. Working Conditions: Working Hours Normal business hours: up to 40 hours per week, 8:00 am – 5:00 pm, Monday-Friday, and as deemed necessary. Overtime may be required with prior management approval. Working Environment: Subject to atmospheric conditions including: an air conditioned office, large open room with approximately +/- 200 employees and multiple computer consoles. Occasional travel to various locations outside of the office where weather conditions may differ, including pollution, noise, fumes and vehicle exhaust. Physical and Mental Demands Able to frequently visualize, articulate and solve complex problems and concepts and make decisions based on available information. Able to use judgment, discretion and exercise self-control, and handle stressful situations. Able to handle multiple tasks simultaneously and effectively plan and organize duties to meet deadlines. Must be able to constantly work with concentration, accuracy and attention to detail. Constant – sitting, walking, vision, hearing, eye-hand-foot coordination; Frequent – carrying less than 25 pounds; Occasional – pushing, pulling/lifting less than 25 pounds to 50 pounds, carrying 25 – 50 pounds, standing, running, stair climbing, bending, squatting, kneeling, crawling, stooping, crouching, climbing, forward reaching, twisting, side bending, overhead reach, grasping, handling, finger dexterity; Seldom – pulling/lifting/carrying more than 50 pounds. Communication Demands Constant – requires talking and written communication to co-workers, customers and outside trade persons and vendors, talking on the telephone, supervising others, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading; Frequent - visiting/working at different work sites. ***Req# 253
- 818 Pine St, Honolulu, HI 96817, USAPosted Wednesday, June 4, 2025Dayforce: Pine Street - Safety & Driver - HNL Drivers [Pay Range: $24.00 - $33.00 per hour] Primary Responsibilities: Drive commercial vehicles, according to Federal Department of Transportation regulations, transporting JTB Hawaii guests and customers on specific routes throughout the Island of Oahu, in a professional and friendly manner. Percent Time Spent Essential Functions 5% Conduct Pre/Post- Trip inspections in accordance with Federal Department of Transportation (DOT) and Travel Plaza Transportation regulations and policies. 45% Provide safe transportation for airport transfers, charter excursions, tours. Provide customer service, assist in loading and loading passengers from vehicles. Assist with loading and unloading customer baggage. 45% Drive vehicle in accordance with State, Federal, and traffic regulations. Observe all traffic signals, signs, other vehicles, and pedestrians on the streets, freeways, and highways, avoiding accidents. 5% Record readings and information as required by procedures. Required to complete Accident Reports and check-in/out with Dispatch. Secondary/Other Duties: Perform other duties as assigned. Knowledge, Skills and Abilities: High school graduate, and required to be at least 21 years of age. Required to possess a valid Hawaii driver’s license with clear driver abstract. Required to possess a commercial driver’s license (CDL), B or C, with air brake and passenger endorsements. Must be able to drive any type of commercial vehicle requiring a CDL “B” and/or “C”. Possess at least one (1) year experience in customer service or hospitality-related experience, preferred. Able to frequently communicate with customers over a 2-way radio, cell phone, public address (PA) system and microphone in English and/or Japanese. Able to work independently and work cooperatively with others; able to work with employees, business partners, and customers in a professional and positive manner. Able to multi-task when vehicle in motion, while communicating with Dispatch over two-way radio. Working Conditions: Working Hours Shift work variable between 5:00 a.m. and 12:00 a.m., 7 days/week. Overtime, weekend and holiday work required. Environmental Conditions: Subject to atmospheric conditions including: an air conditioned office, noise, exhaust fumes, dust, and adverse weather conditions. Physical and Mental Demands Possess visual acuity; including constant peripheral awareness or side vision, eye coordination, depth perception, focusing ability and color vision. Able to exercise self-control and handle stressful situations; able to deal with angry customers. Able to work with concentration, accuracy, and attention to detail. Constant – requires grasping, handling, finger dexterity, vision, hearing, eye-hand-foot coordination; Frequent – pushing, pulling/lifting/carrying less than 25 pounds to more than 50 pounds, stair climbing and bending; Occasional – standing, walking, crawling, squatting, twisting, side bending, overhead reach Seldom - kneeling, stooping, crouching, climbing Not Applicable – running Communication Demands Constant – requires talking to co-workers and customers, written communication to co-workers; Frequent – requires responding to verbal or written requests of co-workers, writing/composing written language, visiting/working at different worksites; Occasional – requires talking to outside trades persons/vendors, talking on the telephone; Seldom – requires written communication to customers, training/giving verbal instructions; Not Applicable – written communication to outside trades person/vendors, supervising others, written or verbal requests of vendors SIGN-ON BONUS (limited time only, effective June 19, 2023)ELIGIBILITY: Newly hired FULL-TIME CDL B Drivers with Passenger endorsement and Air Brakes (does not include rehires, part-time, or on-call employees)PAY OUT: $1,500.00 (for each eligible new employee) ADDITIONAL INFORMATION AVAILABLE UPON HIREReq# 123
- 818 Pine St, Honolulu, HI 96817, USAPosted Sunday, June 1, 2025Dayforce Code: Hawaii-Dispatcher-Dispatch [Pay Range: $18.50 - $25.00] PRIMARY RESPONSIBILITIES: Receive, record, and distribute requests for transportation movements upon request by JTB Hawaii, Inc. Assign vehicles and jobs to drivers. Percent Time Spent Essential Functions 25% Coordinate activities of operators of motor coaches, mini buses, and trolleys to transport passengers according to schedule. Maintain log of scheduled runs, number of vehicles, and names of drivers. 25% Review the Saucon GPS system monitor on a regular basis to track the fleet movements. Record movements and locations of vehicles and drivers to inform other departments regarding current schedules and routes. 25% Receive telephone or radio reports of accidents, delays, equipment breakdowns, and other operating or maintenance difficulties. Report difficulties and dispatch orders to other divisions/departments to maintain or restore service and schedules. 25% Dispatch extra vehicles and emergency crew to scene of accident or breakdown, providing location of incident. Record calls and emergencies and report for all accidents. Secondary Functions: Complete training in data input and two other shifts including E-shift, ME-shift, M-shift, L-Shift, with the least amount of supervision in trained areas. May assist with field and/or airport dispatching as needed. Perform other duties as required. Knowledge, Skills, and Abilities: High School diploma. Must possess at least one (1) to two (2) years’ work experience. Travel/hospitality or related industry work experience preferred. Must be able to speak, read and write in English; Japanese speaking ability preferred. Possess knowledge of the tour industry, tour movements, and arrangements; have understanding of Japanese culture and etiquette. Able to plan, organize, and assign the activities of the drivers. Possess accurate math skills including usage of 10-key calculator, including able to compute rates, ratios, and percentages. Possess valid Hawaii driver’s license with clean abstract. Working Conditions: Working Hours Full-time, up to 40 hours per week, Sunday to Saturday, or as deemed necessary. Shift work based on business needs. Regular attendance at the workplace is required. Working Environment Air-conditioned office area. Must be flexible to work at the airport or other venues as needed where conditions may vary. May be subject to varying weather conditions, but not limited to noise, pollution, dust, fumes and vehicle exhaust. Equipment Used Saucon GPS monitor, computer, facsimile, copier, telephones, two-way radios, cellular phones, and other general office equipment and machines. Physical & Mental Demands Able to learn dispatch operations, including work schedule for each shift. Able to follow specific instructions and work with established procedures, maintaining reliable work attendance. Able to multitask and work effectively under stressful situations. Able to work effectively under narrow time limitations to produce results. Able to resolve issues and complaints in a timely and professional manner. Frequent – sitting, standing, walking, vision, hearing, eye-hand-foot coordination; Occasional – pulling/lifting/carrying less than 25 pounds, running, stair climbing, bending, crawling, squatting, kneeling, stooping, crouching, climbing, forward reaching, twisting, side bending, overhead reaching, grasping, handling, finger dexterity; Seldom – pushing, pulling/lifting/carrying 25-50 pounds; Not Applicable – pulling/lifting/carrying more than 50 pounds. Communication Demands Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, reading; Occasional – requires training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, visit/working at different worksites.Req# 120
- 818 Pine St, Honolulu, HI 96817, USAPosted Sunday, June 1, 2025Dayforce: Hawaii-Guide-Guide [Pay: $24.00/hour] PRIMARY RESPONSIBILITIES: Escort individuals or groups, from Japan, on sightseeing tours or to places of interest, such as commercial establishments, public buildings, art galleries or museums, and other visitor attractions. Provide information that is interesting and educational. Provide assistance with communicating (translation) with third party establishments, such as hotels, restaurants, technical visits, and site inspections. Percentage Time Spent Essential Job Functions 75% Tour Guiding in Japanese (speaking, reading, writing) Follow set travel itineraries and schedules, cater to special interests and needs of individuals or groups and assist and communicate with Tour Conductor in Japanese. Understand tour details written in Japanese. Complete the VIP ROYAL ROAD CUSTOMER’S TOUR REPORT in Japanese, if needed. 25% Assist with Hotel Check In/Out, Airport Check In & Dining Reservations Assist customers with communicating with hotel Front Desk staff upon check in / out. Guide customers to airline check-in counter for departure flight, and security gate. Provide direction to boarding gate and explain gate departure time. Assist with reading and understanding restaurant menus and explain how to pay meal bill. Consultation and advice during customers stay in Hawaii. Other Duties: Performs all other duties as assigned. Minimum Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School graduate or equivalent experience. Possess minimum of six (6)-months customer service experience or equivalent experience desirable; Possess excellent customer service skills in the hospitality industry. Skills and Knowledge 1. Possess knowledge of tour industry, tour movements, and arrangements; working knowledge of Hawaii’s tourism infrastructure, and understanding of different countries’ tour characteristics and needs. 2. Able to effectively and professionally communicate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods. 3. Able to read tour itinerary in English and Japanese. 4. Possess basic computer skills and working knowledge of hardware, software applications, such as Word Outlook. Working Conditions: On-Call status not regularly scheduled to work; they do not have a set schedule. Business needs dictate when work is assigned. Guides who are On-Call status will be allowed to work for a company that competes directly or indirectly with the Company. Employees must fully disclose plans and obtain written approval from their supervisor or manager. Outside employment already held must be fully disclosed and authorized by the supervisor or manager. Casual status - are regularly scheduled to work less than twenty (20) hours per week. Casual employees are eligible for statutory benefits if requirements are met. Working Environment Subject to indoor and outdoor environmental conditions, including air-condition, weather conditions, dust, vehicle exhaust and fumes. Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to handle stressful situations and solve problems in a calm, professional manner. Able to handle multiple tasks. Constant - requires standing, walking, vision, hearing, eye-hand-foot coordination Occasional – sitting and stair climbing Not Applicable – pushing, pulling/lifting/carrying less than 25 pounds, pulling/ lifting/carrying more than 25 pounds, bending, crawling, squatting, kneeling, stooping, climbing, forward reaching, twisting, side bending, overhead reach, grasping, handling, finger dexterity Communication Demands Constant – requires talking to customers, receiving verbal and written instruction, reading, visiting/working at different worksites; Occasional – requires talking to co-workers and outside trades persons/vendors; Seldom – requires talking on the telephone; Not Applicable – written communication to customers/outside trades person/vendors, supervising others, responding to written or verbal requests of vendors, training/giving verbal instructions, writing/composing written language. ***Req# 234
- 735 Iwilei Rd, Honolulu, HI 96817, USAPosted Sunday, June 1, 2025Dayforce: Hawaii-Guide-Guide [Pay: $24.00/hour] PRIMARY RESPONSIBILITIES: Escort individuals or groups, from Japan, on sightseeing tours or to places of interest, such as commercial establishments, public buildings, art galleries or museums, and other visitor attractions. Provide information that is interesting and educational. Provide assistance with communicating (translation) with third party establishments, such as hotels, restaurants, technical visits, and site inspections. Percentage Time Spent Essential Job Functions 75% Tour Guiding in Japanese (speaking, reading, writing) Follow set travel itineraries and schedules, cater to special interests and needs of individuals or groups and assist and communicate with Tour Conductor in Japanese. Understand tour details written in Japanese. Complete the VIP ROYAL ROAD CUSTOMER’S TOUR REPORT in Japanese, if needed. 25% Assist with Hotel Check In/Out, Airport Check In & Dining Reservations Assist customers with communicating with hotel Front Desk staff upon check in / out. Guide customers to airline check-in counter for departure flight, and security gate. Provide direction to boarding gate and explain gate departure time. Assist with reading and understanding restaurant menus and explain how to pay meal bill. Consultation and advice during customers stay in Hawaii. Other Duties: Performs all other duties as assigned. Minimum Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School graduate or equivalent experience. Possess minimum of six (6)-months customer service experience or equivalent experience desirable; Possess excellent customer service skills in the hospitality industry. Skills and Knowledge 1. Possess knowledge of tour industry, tour movements, and arrangements; working knowledge of Hawaii’s tourism infrastructure, and understanding of different countries’ tour characteristics and needs. 2. Able to effectively and professionally communicate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods. 3. Able to read tour itinerary in English and Japanese. 4. Possess basic computer skills and working knowledge of hardware, software applications, such as Word Outlook. Working Conditions: On-Call status not regularly scheduled to work; they do not have a set schedule. Business needs dictate when work is assigned. Guides who are On-Call status will be allowed to work for a company that competes directly or indirectly with the Company. Employees must fully disclose plans and obtain written approval from their supervisor or manager. Outside employment already held must be fully disclosed and authorized by the supervisor or manager. Casual status - are regularly scheduled to work less than twenty (20) hours per week. Casual employees are eligible for statutory benefits if requirements are met. Working Environment Subject to indoor and outdoor environmental conditions, including air-condition, weather conditions, dust, vehicle exhaust and fumes. Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to handle stressful situations and solve problems in a calm, professional manner. Able to handle multiple tasks. Constant - requires standing, walking, vision, hearing, eye-hand-foot coordination Occasional – sitting and stair climbing Not Applicable – pushing, pulling/lifting/carrying less than 25 pounds, pulling/ lifting/carrying more than 25 pounds, bending, crawling, squatting, kneeling, stooping, climbing, forward reaching, twisting, side bending, overhead reach, grasping, handling, finger dexterity Communication Demands Constant – requires talking to customers, receiving verbal and written instruction, reading, visiting/working at different worksites; Occasional – requires talking to co-workers and outside trades persons/vendors; Seldom – requires talking on the telephone; Not Applicable – written communication to customers/outside trades person/vendors, supervising others, responding to written or verbal requests of vendors, training/giving verbal instructions, writing/composing written language. ***Req# 135
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Monday, May 26, 2025Dayforce Code: Hawaii-Specialist- [Pay Range: $20.00 - $24.50] Primary Responsibilities: Under general direction of the Assistant Manager, Group Planning and Sales Promotion Department, the Specialist 1 is responsible for inquires; availability, promote, sell, purchase, plan, arrange, and coordinate group tours. Percent Time Spent Essential Functions 20% Research and Review Customer Requirements - Research, review tour and customers’ requirements, and utilize information to support creating related programs. - Meet with tour escorts or organizers to promote tours. Attend site inspections and meetings. 20% Consult and Negotiate - Check availability of hotels, banquets, restaurants and other venues, and negotiate price as needed to support JTB sales offices to compete with other agents. - Plan, sell, organize, arrange, input data into TOGO system, and coordinate special events for various group tours and individual customers. - Contact, consult, and negotiate with business partners to book hotels, activities, and arrange special events. Transmit details of tour arrangements to personnel in all departments of JTB Hawaii and to sales offices in Japan. - Research information related to hotels, banquets, restaurants and other locations; respond to inquiries from all clients, and provide updated information to JTB USA JAPAN and JTB sales offices in Japan. 20% Provide Information - Provide information to JTB USA JAPAN and JTB sales offices about hotels, banquets and new products to increase profit for each tour. - Coordinate and conduct sales efforts of Tourism and Events. 20% Review Procedures and Improve Effectiveness - Review procedures and improve effectiveness of operations to maintain a high level of work accuracy and productivity. 20% Assist with Handling Group Tours and Events - Assist with handling group tours and events and related projects for annual and special events, and technical visits for incentive tours. Secondary Functions: Serve as backup in absence of Assistant Manager, Group Planning and Sales Promotion. Assist with Japanese or English translations. Perform other duties as assigned. Knowledge, Skills and Abilities: College degree Possess a minimum of at least two (2) – three (3) years’ experience in the travel industry with emphasis on the Japanese market preferred. Possess knowledge of SIT (Special Interest Tour) preferred. Possess knowledge of Japanese corporate incentive tour "MICE" (meetings, incentives, conferences, exhibitions) and experience of its operation preferred. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods. Possess working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Able to work independently and work cooperatively with employees, business partners, and customers in a professional and positive manner. Possess working knowledge and skills with basic computer systems and software, application programs, presentation programs, e-mail and standard office equipment. Possess working knowledge of JTB’s in-house computer applications and systems. Possess valid driver’s license with clean abstract. Working Conditions: Working Hours Up to 40 hours per week, between the hours of 8:00 a.m.–5:00 p.m., and as deemed necessary. Overtime may be required with prior management approval. Working Environment Air-conditioned office or, remote workplace. Occasional travel to various locations outside of the office and Hawaii, where weather conditions may vary, but not limited to noise, pollution, dust, fumes and vehicle exhaust. Equipment Used PC, printer, digital camera, digital video camera, facsimile machine, copy machine, and other standard office equipment, company vehicle (with prior approval from Corporate Operations). Physical and Mental Demands Constant – sitting, walking, vision, hearing, eye-hand-foot coordination; Frequent – carrying less than 25 pounds, stair climbing; Occasional – pushing, pulling/lifting less than 25 pounds to 50 pounds, carrying 25-50 pounds; Seldom – pulling/lifting/carrying more than 50 pounds; Able to visualize, articulate, and solve complex problems and concepts, and make decisions based on available information; Able to use judgment and discretion while handling stressful situations and effectively plan and organize duties to meet deadlines; Able to handle multiple tasks; Able to work with concentration, accuracy, and attention to detail. Communication Demands Constant – requires talking and written communication to co-workers, customers, outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different worksites. Not applicable - does not supervise others. ***Req# 247
- 818 Pine St, Honolulu, HI 96817, USAPosted Thursday, May 1, 2025Dayforce: Hawaii - Tachibana Driver [Pay Range: $20.00 - $23.00 / hour ] Primary Responsibilities: Provide transportation for Tachibana Enterprises, LLC customers, to and from golf course and tours, from hotel and/or airport. Percent Time Spent Essential Function 80% Provide proper narration during golf transfers and tours in English and Japanese. Interact with customers by conveying updated information and regularly communicate with tour conductors, if any, and follow tour itinerary to maximize customer satisfaction. 20% Conduct vehicle inspections and operational checks before/after all trips. Maintain cleanliness in vehicle, exterior and interior. Fuel vehicles and report any mechanical issues to manager in writing on the Driver’s Inspection Report for proper vehicle maintenance. Secondary Functions: Abide by company performance and conduct standards. Able to accurately calculate change for any cash payments. Perform other duties as assigned by management. Knowledge, Skills, and Abilities: High school graduate or, three (3) years related experience and/or training; Possess valid Hawaii driver’s license, with clean driving history; Possess strong interpersonal and communication skills with internal/external customers and able to speak/read/write in English; Japanese is desirable. Able to read, analyze, and interpret dispatch documents, safety procedures, and governmental regulations; as well as, write required operational and safety reports. Possess knowledge of the Hawaiian Islands, including but not limited to, geography, culture, and history. Working Conditions: Working Hours Normal business hours: 5:00 a.m. -11:00 p.m., Sunday – Saturday and, as deemed necessary, depending on flight and tour schedule. Must be able to work a flexible work schedule, 7 days a week, including holidays. Hours of work are dictated by the number of charter trips booked, the schedule, and prearranged itinerary of tours and shuttles, and company business needs. Working Environment Driving vehicles in all types of weather, the driver is regularly exposed to standard traffic conditions and is regularly exposed to noise, dust, gases/fumes, vehicle exhaust and airborne particles and vibration. Equipment Used All motor vehicles in the company’s fleet. Use and operation of radio equipment, rear view camera, and audio equipment, including microphone and video systems. Physical/Mental Demands While performing the duties of the job, requires sitting for long periods of time and operating motor vehicles, sometimes in tight, confined spaces or in busy and congested traffic conditions on city streets and highways, during all hours of the day. Constant mental and visual attention, requiring alertness, concentration, adjust to changing conditions, and able to analyze situations. Possess an even temperament and emotional stability to deal with heavy, fast moving, or stop-and-go traffic. Able to resolve concerns and issues in a calm, professional manner; handle stressful situations, and deal constructively with conflict. Constant – vision, hearing, eye-hand-foot coordination; Frequent – lifting/carrying less than 25 to 50 pounds, standing, walking; Occasional – pulling less than 25 pounds to more than 50 pounds, sitting, running, overhead reach; Seldom – pushing, stair climbing, bending, crawling, squatting, kneeling, stooping, crouching, climbing, forward reaching, twisting, side bending, grasping, handling, finger dexterity. Communication Demands Constant – requires talking to co-workers and customers, visiting/working at different worksites; Frequent – requires talking on the telephone, receiving verbal and written instructions; Occasional – requires written communication to customers and outside trade persons/vendors, responding to written or verbal requests of co-workers, requires training/giving verbal instructions, writing/composing written language, reading; Not applicable – talking or written communication to outside trade persons/vendors, supervising others, responding to written or verbal requests of vendors.Req# 107
- 818 Pine St, Honolulu, HI 96817, USAPosted Friday, April 25, 2025Dayforce: Hawaii-Van Driver TPT-HNL Drivers Pay Range: $18.00 - $25.00 / hour PRIMARY RESPONSIBILITIES: Drive passenger vehicles transporting JTB Hawaii customers around the Waikiki and Ala Moana area. Provide good customer service in a positive and friendly manner. Percentage Time Spent Essential Job Functions 5% Conduct Pre/Post-Trip Inspections in accordance with the Department of Transportation (DOT) and Travel Plaza Transportation regulations. Daily washing and cleaning inside of vehicle. Confirm daily job description in the T-Bus system. 45% Provide safe transportation for JTB passengers around Waikiki and Ala Moana areas. Provide customer service, assist with loading and unloading passengers and customers baggage, and personal items. Confirm Mobi tablet operation. 45% Drive vehicle in accordance with Federal, State and vehicle regulations. Observe all traffic signals, signs, other vehicles, and pedestrians on streets, freeways, highways, avoiding vehicle collisions. 5% Required to complete Pre/Post-Trip Inspection Reports Accident/Incident documents Report to Dispatch Other Duties: Perform all other duties as assigned. Drive all passenger van vehicles. Minimum Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma; must be at least 21 years of age. Possess active Hawaii driver’s license and clear driving abstract. Possess a DOT Physical Medical Certificate of Physical Qualification. Possess strong interpersonal and communication skills with internal/external customers and able to speak/read/write in English. Able to read, analyze, and interpret dispatch documents, safety procedures, and governmental regulations, and write required operational and safety reports. Possess working knowledge of the Hawaiian Islands, including but not limited to, geography, culture, and history. Skills and Knowledge Knowledgeable with the Waikiki area. Skills capable of driving vans and utilizing Mobi tablet. Working Conditions: Subject to vehicle air-condition, exhaust fumes, dust, noise, and adverse weather conditions. Working Hours: Shift work variable between 5:00 am and 12:00 an. 7-days a week, weekends, holidays, and overtime may be required, with prior management approval. Regular attendance is required for this position. Working Environment: Driving in all types of weather, the driver is regularly exposed to standard traffic conditions. Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust. Equipment Used: 2-Way Radio/Mobi Tablet/T-Bus app./Cell Phone Physical and Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constant – pulling/lifting less than 25 pounds, carrying more than 50 pounds, grasping, handling, finger dexterity, vision, hearing, eye-hand-foot coordination; Frequent – standing, twisting; Occasional – pushing, pulling/lifting 25-50 pounds, carrying less than 25 to 50 pounds, walking, forward reaching; Seldom – pulling/lifting/carrying more than 50 pounds, stair climbing, bending, squatting, kneeling, stooping, crouching, climbing, overhead reach; Not applicable – running, crawling. Communication Demands Constant – requires talking to co-workers, receiving verbal and written instructions, reading; Frequent – requires talking to customers; Occasional – requires written communication to co-workers, responding to verbal or written requests of co-workers; Seldom- requires written communication to customers, talking and written communication to outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of vendors, training/giving verbal instructions, writing/composing written language, visiting/working at different work site; Not applicable – supervising others.Req# 237
- 818 Pine St, Honolulu, HI 96817, USAPosted Wednesday, April 9, 2025Dayforce: Hawaii-Senior Manager-TAC Customer Service Division [Pay Range: $75,000 - $88,000] Primary Responsibilities: Manage multiple departments by overseeing daily operations for Guide Service business, Japanese Answering Service (JAS) and Nippon Rent-a-Car (NRC), and other arrangements as needed to ensure quality customer service for our internal and external customers. Implement policies & procedures for an efficient operation system, including but not limited to, attending to emergencies or urgent issues, conduct training and evaluations, and interviewing candidates for open positions. Percent Time Spent Essential Functions 35% Responsible for daily operations for multiple departments activities (Guide Service, NRC, JAS, others), including research and development, attend related meetings and communicate with internal/external customers. 15% Overall direction, coordination, and evaluation of the staff for all departments according to the corporate organization’s policies and applicable laws. Dayforce submissions, approvals and performance evaluations. 40% Develop, create and analyze all businesses to fit current market trends with profit margin to meet company’s goal. Website maintenance for related businesses, forecasting, negotiation for conditions with business partners, and weekly sales reports. 10% Any other special assignments by General Manager or President. Secondary Functions: 1. Maintain records, prepare reports and statistical analyses. 2. Prepare forecasts to project operational/fiscal needs. 3. Establish and maintain a viable communication network with all related management, staff, related affiliates, and with external contacts, including business partners. 4. Serve as backup in the absence of employees. Knowledge, Skills, and Abilities: Bachelor’s degree; Must possess at least seven (7) years’ of experience in customer service operations in the travel-related industry. marketing and sales experience is desirable; Must possess at least five (5) year’s management experience; Must possess bilingual language skills; speaking, reading and writing in English and Japanese. Must be able to communicate professionally and effectively with employees, customers, and management in English and Japanese. Possess skills in tactful negotiation with various levels, including employees, customers, business partners and organizations. Able to manage various responsibilities and staff; develop plans, new procedures, and approaches to improve work products. Required to possess valid Hawaii State Driver license with clean driving history. Possess working knowledge in computer operation such as in MS office Word, Excel, Power Point, and other software that is required to perform duties (ex: Photoshop, etc.). Working Conditions: Working Hours Normal business hours: 8:00 a.m. – 5:00 p.m., weekends and holidays included. Working Environment 1. Air-conditioned office and/or remote work place. 2. Frequent travels to various locations outside of office, with varying weather conditions, including but not limited to, noise, dust, fumes and vehicle exhaust. Equipment Used Copier, 10-key calculator, computer and printer, cellular phone, facsimile machine, and other standard office equipment. Physical & Mental Demands Able to carry out instructions furnished in written, oral, or diagram form. Able to interpret instructions within the scope of responsibilities when no specific direction is provided. Possess proper judgment and handle decisions promptly when the situation is complicated and/or under pressure with time constraints. Able to visualize, articulate and solve complex problems and concepts, and provide decisions based on available information. Constant – vision, hearing, eye-hand-foot coordination, grasping, handling, finger dexterity; Frequent – sitting; Occasional – pushing, pulling less than 25 pounds to more than 50 lbs., lifting/carrying less than 25 pounds, standing, walking; Seldom – lifting/carrying more than 50 pounds, running, stair climbing, bending, squatting, kneeling, stooping, crouching, climbing, side bending, overhead reach. Not applicable – crawling, twisting. Communication Demands Constant – requires talking and written communication to customers and outside trades persons/vendors, talking on the telephone; Frequent – requires talking and written communication to co-workers, supervising others, responding to written or verbal requests of co-workers and vendors, training/giving verbal instructions, writing/composing written language, reading, visiting/working at different work sites; Occasional – requires receiving verbal and written instructions. ***Req# 235
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Thursday, April 3, 2025Dayforce: Hawaii-Associate-CS, Waikiki [Pay Range $17.00 - $22.50] Primary Responsibilities: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries. Percent Time Spent Essential Functions 30% Customer Service Provide general information on dining, shopping, optional tours, etc. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and “RAKU-Navi” system for customers before their departure from Japan. 20% Problem Solving Resolve concerns and issues and assist with emergency situations. Report to supervisor and CS operations any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc. 20% Preparation for Look/Chart Group Prepare documents and materials for arrival tours; review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements. Adjust arrangements when necessary and inform CS Headquarters and/or other staff; transmit total group counts to affiliated companies. Prepare documents and complete paperwork for arrival, departure and in-house tours as required. Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Inventory vouchers, meal coupons, ‘Oli ‘Oli /JTB phones, office supplies, and other equipment and materials. Meet with tour to adjust and finalize tour itinerary to ensure smooth movement. 30% Sales Reserve optional tours, sell souvenirs and other merchandise. Occasionally contact Options department/options vender for booking confirmations. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand. Secondary Functions: Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc. Occasionally assist with check-in/check-out for JTB customers, FITs, etc. at various hotels. Assist at hotel, banquet or restaurant functions. Assist other departments or sections, including rotations at Plazas, during peak periods, as required. Serve as backup for Supervisor and management when required. Perform other duties as assigned. Knowledge, Skills and Abilities: High school graduate. Possess at least one (1) year experience in customer service or travel industry preferred. Possess at least one (1) year cash handling experience. Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication. Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner. Possess knowledge of customer service including telephone etiquette, business protocol preferable. Possess working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Possess working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. Basic math, 10-key, cash handling skills. Possess a valid Hawaii Driver’s license preferred. Working Conditions: Working Hours Shift work variable between 6:00 a.m. and 10:00 p.m. Full-time - up to 40 hours per week as deemed necessary. Number of days and hours scheduled will vary. Overtime, weekend and holiday work required with prior management approval. Part-time – between 20 ~ 39.9 hours per week as deemed necessary. On-call - work when needed or assigned. Working Environment Air conditioned office. Work offsite as necessary to provide various support services for both LOOK, large tours and VIPs. Subject to varying weather conditions, up to and including, noise, dust, fumes and vehicle exhaust. Equipment Used Copier, 10-key calculator, computer and printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment; vehicle. Physical and Mental Demands Problem-solving skills to flexibly meet demands of customers. Able to exercise self-control and handle stressful situations and in handling angry customers. Able to work with concentration, accuracy, and attention to detail. Able to handle multiple tasks simultaneously. Constant – vision, hearing, eye-hand-foot coordination; Frequent – standing, walking, bending, forward reaching, grasping, handling, finger dexterity Occasional – pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach; Seldom – pulling more than 50 pounds, twisting, side bending; Not applicable – crawling, climbing. Communication Demands Constant – requires talking to customers, reading; Frequent – requires talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions; Occasional – requires written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites; Not applicable – supervising others, training/giving verbal instructions. ***Req# 229
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Thursday, April 3, 2025Dayforce: Hawaii-Associate-CS, Waikiki [Pay Range: $17.00 - $22.50] Primary Responsibilities: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries. Percent Time Spent Essential Functions 30% Customer Service Provide general information on dining, shopping, optional tours, etc. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and “RAKU-Navi” system for customers before their departure from Japan. 20% Problem Solving Resolve concerns and issues and assist with emergency situations. Report to supervisor and CS operations any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc. 20% Preparation for Look/Chart Group Prepare documents and materials for arrival tours; review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements. Adjust arrangements when necessary and inform CS Headquarters and/or other staff; transmit total group counts to affiliated companies. Prepare documents and complete paperwork for arrival, departure and in-house tours as required. Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Inventory vouchers, meal coupons, ‘Oli ‘Oli /JTB phones, office supplies, and other equipment and materials. Meet with tour to adjust and finalize tour itinerary to ensure smooth movement. 30% Sales Reserve optional tours, sell souvenirs and other merchandise. Occasionally contact Options department/options vender for booking confirmations. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand. Secondary Functions: Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc. Occasionally assist with check-in/check-out for JTB customers, FITs, etc. at various hotels. Assist at hotel, banquet or restaurant functions. Assist other departments or sections, including rotations at Plazas, during peak periods, as required. Serve as backup for Supervisor and management when required. Perform other duties as assigned. Knowledge, Skills and Abilities: High school graduate. Possess at least one (1) year experience in customer service or travel industry preferred. Possess at least one (1) year cash handling experience. Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication. Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner. Possess knowledge of customer service including telephone etiquette, business protocol preferable. Possess working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Possess working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. Basic math, 10-key, cash handling skills. Possess a valid Hawaii Driver’s license preferred. Working Conditions: Working Hours Shift work variable between 6:00 a.m. and 10:00 p.m. Full-time - up to 40 hours per week as deemed necessary. Number of days and hours scheduled will vary. Overtime, weekend and holiday work required with prior management approval. Part-time – between 20 ~ 39.9 hours per week as deemed necessary. On-call - work when needed or assigned. Working Environment Air conditioned office. Work offsite as necessary to provide various support services for both LOOK, large tours and VIPs. Subject to varying weather conditions, up to and including, noise, dust, fumes and vehicle exhaust. Equipment Used Copier, 10-key calculator, computer and printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment; vehicle. Physical and Mental Demands Problem-solving skills to flexibly meet demands of customers. Able to exercise self-control and handle stressful situations and in handling angry customers. Able to work with concentration, accuracy, and attention to detail. Able to handle multiple tasks simultaneously. Constant – vision, hearing, eye-hand-foot coordination; Frequent – standing, walking, bending, forward reaching, grasping, handling, finger dexterity Occasional – pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach; Seldom – pulling more than 50 pounds, twisting, side bending; Not applicable – crawling, climbing. Communication Demands Constant – requires talking to customers, reading; Frequent – requires talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions; Occasional – requires written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites; Not applicable – supervising others, training/giving verbal instructions. ***Req# 226
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Thursday, April 3, 2025Dayforce: Hawaii-Associate-CS, Waikiki [Pay Range: $17.00 - $22.50 per hour] Primary Responsibilities: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries. Percent Time Spent Essential Functions 30% Customer Service Provide general information on dining, shopping, optional tours, etc. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and “RAKU-Navi” system for customers before their departure from Japan. 20% Problem Solving Resolve concerns and issues and assist with emergency situations. Report to supervisor and CS operations any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc. 20% Preparation for Look/Chart Group Prepare documents and materials for arrival tours; review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements. Adjust arrangements when necessary and inform CS Headquarters and/or other staff; transmit total group counts to affiliated companies. Prepare documents and complete paperwork for arrival, departure and in-house tours as required. Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Inventory vouchers, meal coupons, ‘Oli ‘Oli /JTB phones, office supplies, and other equipment and materials. Meet with tour to adjust and finalize tour itinerary to ensure smooth movement. 30% Sales Reserve optional tours, sell souvenirs and other merchandise. Occasionally contact Options department/options vender for booking confirmations. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand. Secondary Functions: Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc. Occasionally assist with check-in/check-out for JTB customers, FITs, etc. at various hotels. Assist at hotel, banquet or restaurant functions. Assist other departments or sections, including rotations at Plazas, during peak periods, as required. Serve as backup for Supervisor and management when required. Perform other duties as assigned. Knowledge, Skills and Abilities: High school graduate. Possess at least one (1) year experience in customer service or travel industry preferred. Possess at least one (1) year cash handling experience. Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication. Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner. Possess knowledge of customer service including telephone etiquette, business protocol preferable. Possess working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. Possess working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. Basic math, 10-key, cash handling skills. Possess a valid Hawaii Driver’s license preferred. Working Conditions: Working Hours Shift work variable between 6:00 a.m. and 10:00 p.m. Full-time - up to 40 hours per week as deemed necessary. Number of days and hours scheduled will vary. Overtime, weekend and holiday work required with prior management approval. Part-time – between 20 ~ 39.9 hours per week as deemed necessary. On-call - work when needed or assigned. Working Environment Air conditioned office. Work offsite as necessary to provide various support services for both LOOK, large tours and VIPs. Subject to varying weather conditions, up to and including, noise, dust, fumes and vehicle exhaust. Equipment Used Copier, 10-key calculator, computer and printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment; vehicle. Physical and Mental Demands Problem-solving skills to flexibly meet demands of customers. Able to exercise self-control and handle stressful situations and in handling angry customers. Able to work with concentration, accuracy, and attention to detail. Able to handle multiple tasks simultaneously. Constant – vision, hearing, eye-hand-foot coordination; Frequent – standing, walking, bending, forward reaching, grasping, handling, finger dexterity Occasional – pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach; Seldom – pulling more than 50 pounds, twisting, side bending; Not applicable – crawling, climbing. Communication Demands Constant – requires talking to customers, reading; Frequent – requires talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions; Occasional – requires written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites; Not applicable – supervising others, training/giving verbal instructions. ***Req# 230
- JTB Hawaii Daniel K. Inouye International Airport, Honolulu, Hawaii, United States of AmericaPosted Tuesday, April 1, 2025Dayforce Code: Hawaii-Associate-CS Airport [Pay Range: $17.00 - $22.50] PRIMARY RESPONSIBILITIES: Greet, brief, and assist arriving and departing JTB customers at Honolulu International Airport. Reconfirm flights for clients. Communicate with airlines and all departments within the JTB organization to take care of passengers’ needs. Pre-check customers’ arrival and departure documents. Percent Time Spent Essential Functions 30% Arrivals Welcome and brief heavy volume of arrival and/or departure customers at Honolulu International Airport. Escort customers to gate, baggage area, airline service counter, etc. as needed. Assist customers to count and move baggage. Confirm customer name and hotel destination. Check itinerary, tags, and route baggage to appropriate hotel, confirm baggage count with Tour Escort/Leader and with trucking company. Help locate missing baggage and assist customer with claims if necessary. Confirm customer name and destination, ‘Oli ‘Oli kit and other information provided and explained to customers. Escort customers to bus loading area, inform ‘Oli ‘Oli Station Ala Moana Center and TPT dispatch staff of customer information. Send off customers to assigned mode of transportation, or send off second call customers to appropriate departure baggage claim area/gate. Report any changes or problems on arrival and/or departure information to other departments. 30% Departures Confirm departure customer name and check-in information; explain departure time, gate and duty-free souvenirs; write and distribute boarding passes and questionnaires. Review souvenir orders to ensure proper count. Assist customers to re-pack souvenirs and baggage when necessary. Assist customers with locating missing items; communicate with hotels, make arrangements to transport items to airport before departure time if possible. 20% Problem Solving Coordinate with other sections or airline personnel when flights are canceled, delayed or overbooked to reschedule bookings with other airlines, or to arrange accommodations. Assist customers with messages regarding delayed arrival in Japan. Make seat arrangements for departure customers; negotiate with airlines to accommodate requests when necessary. Report to CS Headquarters and Manager when unable to make adjustments. Communicate with customers to confirm seat assignments. Handle concerns and issues from customers in a timely and professional manner. Coordinate with Japan offices when necessary. 20% Prepare a variety of documents and pre-check arrival and departure customers’ tickets; reconfirms return flight with airlines. Pick up boarding passes from various airlines; verify passenger count. Input data into the TOGO and STAR system. Take direction from supervisors when special situations arise and handle with urgency as conditions requires. Assist Supervisor with office administrative functions, including office supply inventory, forms control, mail handling, invoice, and receipt filing, updating employee records, and VIP updates. Secondary Functions: Serve as backup for other staff and supervisors in their absence. Perform other duties as required. Knowledge, Skills, and Abilities: High school diploma or equivalent. Possess at least one (1) year work experience in customer service industry; travel/hospitality industry or related experience preferred. Possess at least one (1) year cash handling experience required. Able to professionally and effectively communicate in English and Japanese (written and verbal). Possess working knowledge of Japanese tour characteristics, Japanese culture and customs. Possess working knowledge of basic computer systems, JTB’s in-house systems and software, application programs, e-mail, and standard office equipment. Possess math skills including usage of 10-key calculator. Possess a valid Hawaii driver’s license with clean abstract. Working Conditions: Working Hours Shift work variable between 00:00 to 24:00, Sunday through Saturday including weekends or holidays as deemed necessary. Full-time – up to 40 hours per week, as deemed necessary. Part-time - 20-39.9 hours per week, as deemed necessary. Casual – scheduled only when needed or assigned, numbers of days and hours scheduled vary. Heavy overtime periodically may be necessary, with prior management approval. Regular attendance at the workplace is required. Working Environment Indoor areas with and without air-conditioning, sheltered outdoor areas, bus loading areas with exposure to noise, dust, fumes and vehicle exhaust. Equipment Used Computer, printer, telephone, facsimile, copier, wireless phone, two-way radio, 10-key calculator, other standard office equipment. Physical & Mental Demands Able to exercise self-control and handle stressful situations; able to handle angry customers. Able to multitask and work with concentration, accuracy, and attention to detail. Able to push wheelchair for disabled customers, if needed. Able to write a high volume of paperwork. Able to speak loudly in briefings to be heard over crowds or noisy vehicles. Constant – standing, vision, hearing, eye-hand-foot coordination; Frequent – pushing, pulling less than 25 pounds, lifting less than 50 pounds, carrying less than 50 pounds, walking, bending, grasping, handling, finger dexterity; Occasional – pulling 25-50 pounds, lifting more than 50 pounds, carrying more than 50 pounds, sitting, running, stair climbing, squatting, kneeling, stooping, crouching, forward reaching, overhead reach; Seldom – pulling more than 50 pounds, twisting, side bending; Not Applicable – crawling, climbing. Communication Demands Constant – requires talking to customers, reading; Frequent – requires talking and written communication to co-workers, talking to outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers, receiving verbal instructions; Occasional – requires written communication to customers and outside trade persons/vendors, responding to written or verbal requests of vendors, receiving written instructions, writing/composing written language; Seldom – requires visiting/working at different worksites; Not Applicable – supervising others, training/giving verbal instructions. ***Req# 176
- 818 Pine St, Honolulu, HI 96817, USAPosted Tuesday, April 1, 2025Dayforce: Hawaii – Driver TPT - CDL Trainee [Trainee Starting Pay: $17.00 - $20.00] ____________________________________________________________________________ Primary Responsibilities: Classroom and on-the-road training on driving commercial vehicles; transporting JTB Hawaii guests and customers on specific routes throughout the Island of Oahu, in a professional and friendly manner. Training period is approximately thirty to thirty-five days. Percent Time Spent Essential Functions 25% Complete Taptco 40-hour classroom Defensive Driving Training Course; complete Onboarding and online training, as well as Customer Service training and T- Bus training. 25% Complete Pre/Post-Trip training - on all Travel Plaza Transportation passenger equipment. Complete behind-the-wheel training on all Travel Plaza Transportation passenger equipment. Wash rack training and procedures. 25% Complete Route Training - Completion of all HI-Bus (Trolley & EV) routes, and deviation routes for the A.M. and P.M. shifts. Documentation training of daily HI-Bus (Trolley & EV) route sheets. 25% Complete Route Training - Completion of route training for JTB Look arrivals/departure transfers. Training on JTB LOOK departure cards and arrival hotel list from Olioli Station. Training on all non-Japanese routes, Luau’s, Wedding transfers, Charters and locations around Oahu. Secondary/Other Duties: Perform other duties as assigned. Knowledge, Skills and Abilities: High school graduate, and required to be at least 21 years of age. Required to possess a valid Hawaii driver’s license with clear driver abstract. Required to possess a commercial driver’s permit or CDL license for, B or C, with air brake and passenger endorsements. Must be able to drive any type of commercial vehicle requiring a CDL “B” and/or “C”. Possess at least one (1) year experience in customer service or hospitality-related experience, preferred. Able to frequently communicate with customers over a 2-way radio, cell phone, public address (PA) system and microphone in English and/or Japanese. Able to work independently and work cooperatively with others; able to work with employees, business partners, and customers in a professional and positive manner. Able to multi-task when vehicle in motion, while communicating with Dispatch over two-way radio. Working Conditions: Working Hours Shift work variable between 5:00 a.m. and 12:00 a.m., 7 days/week. Overtime, weekend and holiday work required. Environmental Conditions: Subject to atmospheric conditions including: an air conditioned office, noise, exhaust fumes, dust, and adverse weather conditions. Physical and Mental Demands Possess visual acuity; including constant peripheral awareness or side vision, eye coordination, depth perception, focusing ability and color vision. Able to exercise self-control and handle stressful situations; able to deal with angry customers. Able to work with concentration, accuracy, and attention to detail. Constant – requires grasping, handling, finger dexterity, vision, hearing, eye-hand-foot coordination; Frequent – pushing, pulling/lifting/carrying less than 25 pounds to more than 50 pounds, stair climbing and bending; Occasional – standing, walking, crawling, squatting, twisting, side bending, overhead reach Seldom - kneeling, stooping, crouching, climbing Not Applicable – running Communication Demands Constant – requires talking to co-workers and customers, written communication to co-workers; Frequent – requires responding to verbal or written requests of co-workers, writing/composing written language, visiting/working at different worksites; Occasional – requires talking to outside trades persons/vendors, talking on the telephone; Seldom – requires written communication to customers, training/giving verbal instructions; Not Applicable – written communication to outside trades person/vendors, supervising others, written or verbal requests of vendors.Req# 146
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Thursday, March 6, 2025Dayforce Code: Hawaii-Specialist-Sales Development [Pay Range: $20.00 - $24.50] PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by company management. Sell, plan, develop, and coordinate new revenue sources. As a Graphic Designer, create visual designs for posters, books, product packaging, and other two-dimensional media. Enhance and refine designs to be more visually appealing and impactful based on client requests. Graphic designers are involved in a wide range of tasks, from conceptualization to final production. Percent Time Spent Essential Functions 30% Graphic Design Design Concept - Meet with clients to gather conceptual information, target audience, and clients requirements to develop clear vision of the project. The designer plays a crucial role in providing expert advice based on their professional knowledge. Based on clients requests gathered during initial discussion, the designer creates the design. They may work independently or collaborate with illustrators or other team members. Upon design completion, present to clients for feedback. Multiple design variations are often provided to align the final product with the client’s vision. Based on client feedback, adjustments are made. Once the final version is approved and no issues remain, the design is officially delivered. 50% Plan & Operation Plan, arrange, and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts. Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to generate a profit to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue. To promote our services, update JTB Hawaii, Inc. corporate website, new OLIOLI website, JTB Hawaii, Inc. web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR. 10% Inter-Department Collaboration Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.). Analyze, support and resolve work problems. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.) 10% Cross- Departmental Collaboration Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management. Establish and maintain a viable communication network and good relationships with business partners and Japan offices. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours. Coordinate with other departments and divisions in promotion and development of new programs. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.) Secondary Functions: Process charge waiver requests. Assist other departments or sections during peak periods as required. Assist in coverage in the absence of staff. Pick up and deliver documents, tour brochures, rack cards, etc. Perform other duties as assigned. Knowledge, Skills, and Abilities: Associate’s degree or commensurate years of experience.. Possess at least two (2) to three (3) years’ work experience in sales industry or in a graphic design company. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal). Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner. Able to solve problems and deal constructively with conflict. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization. Possess basic math skills including usage of 10-key calculator. Possess valid Hawaii driver’s license with clean abstract. Working Conditions: Working Hours Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, possible weekends and holidays, as deemed necessary. Overtime work may be necessary, with prior management approval. Regular attendance at the workplace is required. Working Environment Air-conditioned office and/or remote work environment.. Work in large, open room with approximately 50-60 employees and multiple computer consoles. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust. Equipment Used In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment. May use company car, if authorized by Corporate Operations, and camera for site inspections. Physical and Mental Demands Constant – pulling/lifting/carrying less than 25 pounds, vision; Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing; Occasional - pushing, running, stair climbing, bending, overhead reach; Seldom – twisting, side bending; Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination. Communication Demands Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites. Not applicable – supervising others, training/giving verbal instructions. ***Req# 219
- 818 Pine St, Honolulu, HI 96817, USAPosted Thursday, March 6, 2025Dayforce: Pine Street-Maintenance [Pay Range: $28.00 - $40.00/ hour] ____________________________________________________________________________ Primary Responsibilities: Independently perform inspections, diagnostics and repair of motorcoaches, diesel and gasoline engines, and service vehicles and equipment of a diversified fleet. Percent Time Spent Essential Functions 40% General Service and Diagnostics Perform routine preventative maintenance and inspection on vehicles/equipment, according to the maintenance schedule timeframe for all vehicles and equipment. Evaluate, analyze and test automotive systems to determine nature and extent of defect. Estimate and/or document time and labor hours necessary to complete repair or replacement of defective parts. Replace, repair, and overhaul electrical equipment, compressed air equipment, cooling equipment, hydraulic equipment, heavy-duty transmissions, gas and diesel engines, drive and steering axles, suspension systems. 40% Inspections and Road Repair Inspect and identify problems; repairs malfunctioning vehicles/equipment. Identify needed repair parts, and fabricates parts as necessary. Perform emergency field repair, in all types of weather, and including pickup and delivery to the job site. Perform general maintenance on equipment and vehicles. 20% Work Records and Shop Maintenance Maintain accurate records of time and materials along with the amount of service provided on each job. Maintain work area; maintain tools and equipment in safe, clean and usable condition. Secondary Functions: Responsible for performing more difficult repairs, assist staff in performing duties or when on emergency road calls. In absence of the Manager or supervisor will oversee the other employees and ensure that work is proceeding on schedule and deadlines are met. Perform other related duties as required. Orient and train new mechanic employees. Knowledge, Skills and Abilities: High school graduate and from an accredited college or trade school or, high school and/or at least five (5) years mechanical experience/training in electronic, diesel, air brakes, and cooling systems. Possess at least two (2) years’ work experience as a Fleet Mechanic – 2nd Class. Possess a valid State of Hawaii CDL B license, plus passenger endorsement. ASE certifications H4, H8, H5, H7, H6 or MCI equivalent Training program. Able to communicate effectively verbally and in writing and effectively work with employees, other agencies and the public. Possess methods, materials, tools and techniques used in vehicle and equipment repair and maintenance. Able to diagnose mechanical problems and performing repairs. Possess working safety practices and procedures experience, to diagnose problems and make repairs in the field on a 24-hour basis. Working Conditions: Working Hours Full-time – shift work, up to 40 hours per week, Sunday - Saturday, or as needed. Overtime may be necessary with prior management approval. Working Environment Mechanical repair work is performed both inside and outside maintenance facility. Intermittent exposure to varying elements and weather conditions, up to and including, noise, vibration and oils; mechanical, electrical hazards; atmospheric conditions that affect the respiratory system or skin; may be required to wear respirator for some duties. May be exposed to solvents, cleaners, fumes, dust, dirt, grease, oils, fuel, and other chemicals used in an automotive/heavy equipment maintenance facility. Equipment Used Must be able to operate and use a variety of general and special purpose hand tools, power tools, hydraulic tools, air tools, measurement devices, electrical and other testing equipment; hoist and lift equipment; welding equipment; chemicals; safety equipment and clothing; telephone or cellular phone, two-way radio or a combination of both cellular phone and two-way radio; written manuals; maps and schematics; computer and laptop computer and digital camera. Physical and Mental Demands Required physical flexibility in order to frequently access limited space areas. May occasionally need to perform work in confined spaces or under limited lighting conditions. Extensive use of hands, fingers, legs, and arms in grasping objects, driving equipment and using hand and power tools involved in maintenance and repair functions. Possess capacity to explain equipment repair techniques by explanation, demonstration and supervised practice. Requires attention to detail, and ability to analyze situations. Must diagnose problems and decide on best method to repair. Constant – pushing, pulling/lifting/carrying less than 25 pounds to more than 50 pounds, standing, walking, stair climbing, bending, crawling, squatting, stooping, kneeling, climbing, forward and overhead reaching, twisting, side bending, grasping, handing, finger dexterity, vision, hearing, eye-hand-foot coordination; Seldom – sitting or running. Communication Demands Constant – requires talking and written communication to co-workers and outside trade persons/vendors, talking on the telephone, supervising others, responding to written or verbal requests of co-workers and vendors, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different worksites. Seldom – requires talking and written communication to customers. ***Req# 220
- 2155 Kalākaua Ave, Honolulu, HI 96815, USAPosted Sunday, February 9, 2025Dayforce Code: Hawaii-Specialist-Sales Development [Pay Range: $20.00 - $24.50] PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by the. Sell, plan, develop, and coordinate for new revenue sources. In addition, be active in the "support services for Japanese companies expanding into Hawaii," which are project that JTB Hawaii Travel LLC has been strengthening its efforts. Percent Time Spent Essential Functions 20% Research & Marketing Continuously researches public calls for proposals, bidding opportunities, projects, and other initiatives issued by the Japanese and American governments. Consistently research public calls for proposals, bidding opportunities, projects, and other initiatives in which our company can participate by working with JETRO which is our important client. Discover Japanese companies interested in expanding their businesses into Hawaii and initiate contact with them. 60% Plan & Operation Plan, arrange and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts. Create implementation plans and implementation reports for events and promotions aligned with client requirements to ensure the success of the projects we have secured through contracts. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sell JTB products and services to achieve the target company required. Operate the business received from existing clients such as JETRO, Docomo and JCB, together with team members, and aim to expand revenue. To promote our services, update JTB Hawaii, Inc. (JHI) corporate website, new OLIOLI website, JHI web, MyBus web, Superstar, etc. Compile relevant data for research and marketing purpose. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR. 10% Inter-Department Collaboration Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.). Analyze, support and resolve work problems. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.) 10% Cross- Departmental Collaboration Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management. Establish and maintain a viable communication network and good relationships with business partners and Japan offices. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours. Coordinate with other departments and divisions in promotion and development of new programs. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.) Secondary Functions: Process charge waiver requests. Assist other departments or sections during peak periods as required. Assist in coverage in the absence of staff. Pick up and deliver documents, tour brochures, rack cards, etc. Perform other duties as assigned. Knowledge, Skills, and Abilities: Associate’s degree or equivalent. Possess at least two (2) to three (3) years’ work experience in sales industry. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal). Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization. Possess basic math skills including usage of 10-key calculator. Possess valid Hawaii driver’s license with clean abstract. Working Conditions: Working Hours Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, weekends and holidays, as deemed necessary. Overtime may be required, with prior management approval. Regular attendance at the workplace is required. Working Environment Air-conditioned office and/or remote environment. Work in large, open room with approximately 50-60 employees and multiple computer consoles. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust. Equipment Used In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment. May use company car, if authorized, and camera for site inspections. Physical and Mental Demands Able to solve problems and deal constructively with conflict. Constant – pulling/lifting/carrying less than 25 pounds, vision; Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing; Occasional - pushing, running, stair climbing, bending, overhead reach; Seldom – twisting, side bending; Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination. Communication Demands Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites. Not applicable – supervising others, training/giving verbal instructions. ***Req# 202