6309A | Care Coordinator

358 St Marks Pl, Staten Island, NY 10301, USA Req #2163
Monday, December 13, 2021
Make a bigger difference

POSITION OVERVIEW:

Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes.  Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services.  As this is an evolving program, additional responsibilities will be added.

 

KEY ESSENTIAL FUNCTIONS:

  • Integration of medical, specialized and behavioral health services in addition to social support and/or educational support services
  • Periodic assessment of a member’s medical and behavioral health needs as well as compliance with recommended treatments
  • Collaborative development of an Individualized Care Plan (ICP) with the member, the member’s family and/or caregivers in addition to other service providers
  • Providing required care management services
  • Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
  • Assuring that member has access to, engages in and retains needed services as defined in the member’s ICP.  Such services may include:  Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions.
  • Providing outreach services to members for increased access to the above services
  • Responding to members’ information and referral questions.
  • Reassessing the need  for ongoing care coordination services
  • Completing all required documentation
  • Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
  • Carrying an agency-provided cell phone
  • Responding to member crises during (and occasionally outside of) regular business hours
  • Other duties as assigned
  •  

    ADDITIONAL FUNCTIONS MAY INCLUDE:

    • Excellent written communication, verbal communication and customer service skills

     

        EDUCATION /TRAINING REQUIRED:

    • A bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing.  OR A NYS teacher's certification for which a bachelor's degree is required; OR  NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS  Two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs.

    OR

    • A Bachelor’s Degree, PLUS five years’ experience working with an applicable population.

     

    • Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members.

     

       EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

    • Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
    • Fluency in a second language such as Spanish, Russian, or Creole

     

    COMPUTER SKILLS REQUIRED:

    • Intermediate computer proficiency

    VISUAL AND MANUAL DEXTERITY:

    • The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
    • Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.

     

    WORK ENVIRONMENT / PHYSICAL EFFORT:

    • The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices)  60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
    • To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
    • To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).
    • Risks/hazards associated with the position are those which may be encountered travelling around New York City.

    We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

    This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

     We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

    Other details

    • Job Family Clinical Staff [300s]
    • Job Function Social Workers
    • Pay Type Hourly
    • Employment Indicator 8857 - Case Worker - Social Services - Traveling
    • Required Education Bachelor’s Degree
    Location on Google Maps
    • 358 St Marks Pl, Staten Island, NY 10301, USA