9824A | Continuous Quality Improvement Manager
WORKING WITH US:
The Jewish Board delivers innovative, best-in-class mental and behavioral health services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of others.
Similarly, we support our employees through benefits like, professional development opportunities and paid supervision. Some of our other benefits include:
- Positions offer competitive compensation, a hiring bonus
- Continuing CME/CEU support through our tuition assistance program
- 15 agency holidays and 15 sick days in addition to generous vacation days
- Health/dental/vision plans that are subsidized up to 80%
- Access to 403(b) retirement benefits and a pension
- Unlimited employee referral bonus opportunities
- Commitment to diversity, equity and inclusion (DEI) through our many company initiatives, including employee resource groups (ERGs) like Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
ABOUT THE JOB:
The Quality and Innovation department empowers staff and clients to take a proactive and human-centered approach to quality improvement. We do this by making sure that staff expectations around quality are clear and that there are mechanisms to provide feedback and work collaboratively to achieve mutually-agreed upon goals and provide quality services.
The Continuous Quality Improvement (CQI) Project Manager is responsible for managing a portfolio of CQI projects across The Jewish Board. Reporting to the Director of CQI, the CQI Project Manager will help enhance quality of care for the 45,000 people served annually by The Jewish Board across all environments of care. Developing relationships and working collaboratively with, and travelling to, the various programs of the agency, is an important part of the job.
The Continuous Quality Improvement Project Manager is responsible for:
- Manage and execute quality improvement functions and implementation of performance standards and outcomes measurement consistent with industry best practices, Jewish Board mission/values, accrediting bodies, payers, and Federal/State/local regulatory requirements. Jewish Board regulators include, but are not limited to, OMH, OPWDD, OCFS, and Medicaid/Medicare.
- Create project charters and project timelines, and monitor completion of deliverables and timeframes.
- Use project management tools to identify opportunities for continuous quality improvement and change management related to quality of care standards.
- Champion a culture of continuous quality improvement, change management, and the use of evidence-based services across the agency.
- Stay informed of regulatory changes and industry best practices, implementing changes as needed.
The Jewish Board is currently looking for talented staff of all cultures, religions, races, and gender expressions with the following qualifications:
- Experience in performing and managing Continuous Quality Improvement activities in one or more service areas relevant to The Jewish Board.
- Experience with formal project management, Six Sigma, and Lean start-up methodologies is critical.
- Experience with leveraging Objectives and Key Results (OKRs) framework to goal attainment and alignment.
- Certification as a (Lean) Six Sigma Yellow Belt or above, Project Management Professional (PMP), and/or willingness to attain certification within 3 months of employment.
- Degree in Business Administration, Public Administration, Healthcare Administration, Project Management, Social Work, or related field.
- Minimum of one year of experience in a quality improvement/assurance function, at a healthcare or health-focused organization. Preferred candidates have experience with outcomes measurement and/or management in an environment utilizing evidence-based treatments.
- Strong knowledge of MS Office Suite, including MS Project.
- Knowledge of Netsmart myAvatar and other databases used by The Jewish Board programs.
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
- Job Family Program Administration [500s]
- Job Function Directors
- Pay Type Salary
- Employment Indicator 8810 - Clerical Office Employees NOC
- 135 W 50th St, New York, NY 10020, USA