ACS - TOC Operator/Controller

Madison, WI, USA Req #244
Wednesday, May 11, 2022

The position of TOC Operator/Controller, you will monitor all active traffic events and abandoned vehicles that occur during the shift and ensure that the information is entered correctly into ATMS. You will inform Emergency Services of traffic events, package the information received from traffic monitoring activities, public safety agency scanners, pagers, email alerts, and field devices for dissemination to real-time traffic reporting media such as the 511 telephone system, websites, and alert systems. This position will also be required to answer telephones, manage incident information, create incident alerts and send out by e-mail and pager.

What you will be doing:

  • Proactively enter, edit, and monitor traffic incident information derived from Iteris data feeds, review of cameras, online traffic reports, social and commercial media, police/fire scanners, and other sources
  • Communicate with local agencies regarding traffic incident information
  • Report Iteris system performance and feed reliability issues
  • Document and maintain traffic records as required
  • Answer telephones, manage incident information, create incident alerts and send out by e-mail and pager
  • Will adhere to the SOP guidelines and processes
  • Manage events using the ATMS which includes, but is not limited to: detection, verification, response, notification, DMS activation, and incident reporting
  • Other tasks as may emerge from time to time

What you need to be successful in this role:

  • High School Graduate or General Education Degree (GED): Required
  • Minimum six (6) months experience as a TOC operator using Windows, MS Office, mapping, or other computer applications

Other Requirements:

  • Excellent verbal communication skills over phone and in person
  • Ability to work in a fast-paced work environment
  • Ability to take direction and follow detailed procedures
  • Excellent attention to detail
  • Punctual and reliable schedule adherence

What’s in it for you:


  • 401(k)/Retirement savings plan and match on day one
  • Comprehensive medical and dental coverage
  • Vision plan
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Generous paid-time-off (PTO) benefits
  • Family-friendly programs
  • Comprehensive education assistance program
  • In-house training programs


Iteris, Inc. (NASDAQ: ITI) is a pioneer and leader in smart mobility, providing industry-leading technologies and services that help cities, states and commercial enterprises achieve safer, smarter and more sustainable transportation systems. From AI-powered sensors and connected vehicle technologies at the intersection to powerful cloud-based software solutions, and a broad range of consulting services – from intelligent transportation system (ITS) planning, design and engineering to staffing and operations, and much more – Iteris is the only company positioned to deliver the future of smart mobility. And we want YOU to join us on this important journey!


Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer.  We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law.  Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

  • Job Function TOC
  • Pay Type Hourly