TOC Operator/Controller [REMOTE]

Philadelphia, PA, USA Req #198
Wednesday, June 8, 2022

Iteris, the global leader in transportation infrastructure management, is seeking a TOC Operator/Controller to support our 24-hour Traffic Operations Center. Using cutting-edge technology, you'll be monitoring traffic incidents across North America. You should be a reliable, motivated person with basic knowledge of Microsoft Windows, Office, and online mapping applications. You should also be able to work well under pressure to curate traffic incidents quickly and efficiently. Prior experience in traffic, mapping, or dispatch is helpful but not required. 
We are currently hiring for all shifts, with flexible schedules that can start as early as 5:30am and end as late as 9:30pm, weekdays and weekends. Because we monitor real-time traffic, our shifts tend to be non-traditional, so if you're flexible and aren't looking for a typical 9-to-5, this job may be right for you. This entry-level position could be full-time (40 hours per week) or part-time (15-30 hours per week), depending on the candidate. A strong candidate will be local to the Greater Philadelphia area and have experience with data entry and reading maps. Candidates from all backgrounds are encouraged to apply. 
Position is currently remote but may eventually report to an office in the Great Philadelphia area.

What you will be doing:

  • Proactively enter, edit, and monitor traffic incident information derived from Iteris data feeds, review of cameras, online traffic reports, social and commercial media, police/fire scanners, and other sources
  • Communicate with local agencies regarding traffic incident information
  • Report Iteris system performance and feed reliability issues
  • Document and maintain traffic records as required

What you need to be successful in this role:

  • High School Graduate or General Education Degree (GED): Required
  • Experience using Windows, MS Office, mapping, or other computer applications
  • Excellent verbal communication skills over phone and in person
  • Ability to work in a fast-paced work environment
  • Ability to take direction and follow detailed procedures
  • Excellent attention to detail
  • Punctual and reliable schedule adherence


What’s in it for you:


  • Incentive-based fiscal year-end bonuses
  • 401(k)/Retirement savings plan and match on day one
  • Comprehensive medical and dental coverage
  • Vision plan
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Generous paid-time-off (PTO) benefits
  • Family-friendly programs
  • Comprehensive education assistance program
  • In-house training programs


Iteris, Inc. (NASDAQ: ITI) is a pioneer and leader in smart mobility, providing industry-leading technologies and services that help cities, states and commercial enterprises achieve safer, smarter and more sustainable transportation systems. From AI-powered sensors and connected vehicle technologies at the intersection to powerful cloud-based software solutions, and a broad range of consulting services – from intelligent transportation system (ITS) planning, design and engineering to staffing and operations, and much more – Iteris is the only company positioned to deliver the future of smart mobility. And we want YOU to join us on this important journey!


Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer.  We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law.  Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

  • Job Function TOC
  • Pay Type Hourly