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Customer Service - Customer Service Supervisor

Chula Vista, CA, USA Req #675
Monday, September 12, 2022

We encourage you to bring your talent and effort to Harvest Sherwood and contribute to our shared success, while having fun, serving our customers, and strengthening the local communities in which we operate.  As the largest independent wholesale food distributor in the U.S., with 15 distribution centers from coast-to-coast, Harvest Sherwood is an essential business.  We buy, sell and deliver fresh, high quality protein products and other foods to over 6,000 retail and foodservice customers. 
 

Primary Duty: 
Customer Service Supervisor maintains and enhances customer service accounts through information and sales assistance.   In addition, they are to oversee and mentor other Customer Services Representatives at the Branch.   
Essential Job Functions:
The Customer Service Supervisor will be assigned duties, based on organizational needs and priorities.
•Demonstrate effective leadership skills with demonstrated excellence in motivating, developing and retaining frontline employees in a collaborative environment.
•Receive and process orders in an accurate and timely manner, exceeding customer expectations.
•Respond to customers and Sales Associates inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability), all in a considerate and professional manner.
•Develop excellent communication and relationships with Sales Associates and their accounts.
•Act as secondary contact person for accounts when Sales Associates are unavailable.
•Must be able to multitask and handle multiple incoming lines. 
•Answer incoming branch calls and transfer to appropriate extension as needed.
•Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette.
•Must project a professional and positive attitude.
•Operate in a “no surprise” manner with both external and internal customers.
•Interface with other departments within the branch, with required information, to ensure total customer satisfaction.
•Perform other tasks as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
•High school diploma or (GED).
•Previous experience within customer service environment and/or sales office.
•Ability to read and comprehend simple instructions, short correspondences, and memos. 
•Must be experienced with Microsoft Office (Outlook, Word, Excel, and access).
•Dependable - Follows instructions and responds well to management direction.

Harvest-Sherwood is committed to offering competitive benefits to our employees and their dependents, including paid vacation, health insurances, and a 401K plan!

 

*We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Other details

  • Job Family Sales
  • Pay Type Hourly
Location on Google Maps
  • Chula Vista, CA, USA