Hotel Security Officer - Hilton Garden Inn Buffalo Downtown

At the Hilton Garden Inn Buffalo Downtown, ensuring the safety of our Colleagues, Guests and Visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficiency, and commitment will ensure our hotel remains a safe, enjoyable workplace and travel destination.

ESSENTIAL DUTIES AND RESPONSIBILITIES
(Include the following, but are not limited to)

• Provide excellent customer service and professionalism when dealing with guests and visitors
• Treat all guests and co-workers with dignity and respect
• Provide excellent telephone etiquette on all phone calls
• Protect hotel property, guests, and staff
• Respond to alarms and calls of distress
• Perform first aid or CPR when needed
• Act lawfully in direct defense of life or property
• Guard against theft and maintain security
• Observe signs of disorder and investigate disturbances
• Patrol hotel interior, exterior, and perimeter
• Stop suspicious people and ask for identification
• Possess excellent oral and written communication skills
• Possess detailed documentation skills
• Report in detail any suspicious, criminal, or unusual incidents
• Monitor and control access to hotel(s) entrances
• Monitor fire alarm systems and CCTV monitors
• Adhere to all company policies and procedures

CURRENT SHIFT OPPORTUNITIES

• Friday, Saturday, Sunday  -  8:00am to 4:00pm
• Additional shifts may be available based upon the needs of the hotel

QUALIFICATIONS & EXPERIENCE

• Possess a valid New York State Security Officer License
• Basic computer skills, effectively communicate orally and in writing
• Basic interview and interrogation skills
• Ability to work without direct supervision
• Physical ability to perform all security assignments
• Ability to remain calm and make sound judgments in threatening situations
• Ability to recognize and deal with suspicious behavior
• Ability to recognize and deal with threats to hotel guests and staff

We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.