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Implementation Specialist

Kitchener, ON, Canada Req #126
Tuesday, May 24, 2022

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The Role:

Bonfire is looking for an analytical thinker and innovative problem solver with excellent communication skills to join our Implementation team as an Implementation Specialist.

Reporting into our dedicated and engaged Manager, Implementation & Professional Services, you will work with our customers post-sale to help implement Bonfire and streamline their procurement process. Your role will enable you to deliver a real impact by giving you the opportunity to work with procurement leaders at top North American cities, utilities, universities, and enterprise in helping them modernize and streamline their procurement practices through the introduction of Bonfire.

You will play a key role in the client lifecycle by setting the foundation for a strong and lasting partnership. You will play the role of a project manager, educator, and trainer ensuring our customers are well equipped during their implementation to ensure high utilization and adoption rates.  Being an Implementation Specialist at Bonfire requires someone who is patient, organized, capable of managing up to 15 implementations at once, an excellent problem solver, with a knack for project management, as well as someone who knows how to influence and drive results from stakeholders.

What You’ll Do:

Be a Project Manager:

  • You will own the entire implementation process from sales handoff to completion
  • You will develop implementation plans, training material and client presentations
  • You will leverage tools like Pendo to automate certain aspects of the onboarding process 
  • You will track overall project performance, ensuring milestones are met

Be a Collaborator:

  • You will be the point of contact for communication during the client onboarding process, ensuring that they fully understand the process at all times
  • You will schedule and lead regular meetings with clients, tracking action items and decisions
  • You will work with the client in identifying their key priorities and modifying the implementation process accordingly to reflect their processes and key objectives

Be an Educator:

  • You will provide training to key users and following up with the client’s management team on major implementation milestones
  • You will act as the voice of the client within Bonfire by relaying feature requests to the product team

Who You Are:

Education & Experience

  • 3-5 years experience in customer implementation, training or client success role
  • Degree or Diploma in Education, Business, Project Management or related discipline


  • You can successfully deliver multiple projects from initiation to close with external stakeholders in a past role
  • You are an educator and can captivate and engage your audience
  • You are a master juggler, you’re able to keep up with customer requests, and action items without letting them slip through the cracks
  • You have exceptional communication skills
  • You are resourceful, if you don’t know an answer you find it
  • You have the ability to influence and drive results from external stakeholders
  • You are a problem solver and can prioritize tasks based on their relative importance
  • You have creative solutions when solving customer problems and always able to find a way to meet their needs
  • You are proactive and a self-starter
  • You are technically savvy and comfortable learning new technology
  • You can explain technical concepts to a non-technical audience.
  • You have an understanding of the metrics associated with a SaaS business is advantageous

Core Competencies: Project Management, Diversified Instruction, Relationship Management, Client Service, Excellent Communication, Problem Solving, Conflict Resolution, Analytical Thinking, Creative Thinking, Decision Making, Influence    

Why Bonfire? 

Bonfire offers numerous perks to its employees, including the opportunity to:

  • Live well. We offer a Personal Spending Account that you can use for anything related to active, healthy, or well-rounded living. This has been adjusted to also include any Home Office related purchases!
  • Stay Limber. Flexibility is a high priority at Bonfire, from working hours, to work arrangements, to vacation!
  • Take a vacation (or many). Bonfire offers a flexible vacation policy. That means you’ll have a guaranteed annual vacation allowance, plus anything additional that you can arrange with your manager.
  • Recharge and take care. Bonfire offers recharge days and paid personal leave days so our employees can recharge, relax, and take care of themselves.
  • Donate your time. Bonfire offers employees paid philanthropy days that can be used to do volunteer or philanthropic work individually or with your team.
  • Develop yourself. We want to support your career growth, so on top of a generous Professional Development program, we establish opportunities for promotions and job changes for employees to learn and grow internally.
  • Celebrate at every occasion. Bonfire’s Culture Curators make sure that our team’s culture is bustling, with frequent fun events to cover all holidays and special occasions, as well as for miscellaneous fun.
  • Values you can get behind:
    • You will work with those who move mountains to help others win
    • You will be part of a company where employees share their knowledge and resources, work hard and have fun
    • You will work with colleagues who work smart to spend their scarce time and resources to identify and exploit the levers that produce the greatest impact
    • You will work with others who enjoy the work, constantly learn, leverage tools, and take pride in their output
    • You will join a team who commits to the mission, take risks, and celebrate all wins throughout the journey

Who is Bonfire?  

At Bonfire, we bring Buyers and Vendors together to make decisions with certainty. We're a leader in strategic sourcing and procurement technology and enable organizations to make the right purchasing decisions. We've powered over $33-billion dollars-worth of decision making across 500+ customers who have a 99% adoption rate and have ranked us with a 78 NPS score (that's Netflix and Apple territory!). 

First, we graduated as a Y-combinator success, then became a VC-backed startup, and now through the 2019 acquisition, we're excited to be a part of the largest government technology company in the industry, GTY Technology Holdings. Bonfire is an opportunity for you to build something amazing while accelerating your career. 

Follow us on Instagram @go.bonfire to see more of #LifeatBonfire.

Please visit our website: 

At Bonfire, we are advocates of equal opportunity, seeking to promote inclusivity across our company and beyond. Bonfire strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity by establishing a barrier-free workplace that complies with and upholds Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the associated regulations. Bonfire is committed to the integration of accessibility legislation with our policies, procedures, programs, and training, to be reviewed as practices, procedures, or regulations change. Please see our AODA - Integrated Accessibility Standards Regulation (IASR) Employment Policy for definitions and further details regarding Bonfire’s compliance to these principles.  For any inquiries or requests regarding accessibility at Bonfire, please email or call our office at 1 800-354-8010. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. 

We thank all of those who apply, however only those selected for an interview will be contacted.

Recruiters: Sorry, we only deal with applicants directly!



Other details

  • Pay Type Salary
Location on Google Maps
  • Kitchener, ON, Canada