Service Administrator
PRIMARY FUNCTION:
This position provides key support for service customers’ satisfaction and maintains vital administrative operational responsibilities.
ESSENTIAL DUTIES:
- Opens work orders to support Spec Shop and Hydraulic Pump Shop Operations.
- Reviews, updates, and closes work orders. Separate work order packets and maintain work order filing system.
- Verify time accuracy and make corrections if needed (wip & non wip)
- Identify and route appropriate warranty documents to the warranty department.
- Maintains manual absentee calendars for all service personnel and the Service Manager.
- Updates computer records for vacation/sick/personal business leave for non-exempt and exempt service department personnel.
- Issues, codes, approves and receives purchase orders using on-line system. Bills outside purchases to work orders and PM’s. Maintains files.
- Assist fellow employees with routine personnel matters/changes, Credit Union transactions, computer password and Ceridian Self Service.
- Types correspondence, quotes, records, completing forms, reports, etc. Maintains department files.
- Receives mail and distributes.
- Maintains office machines and supplies (printers, copier, typewriter, etc.).
- Miscellaneous: Daily distribution of print out reports to branch, travel expense reporting, assist Service Manager and others with projects as needed.
II. Customer Service
- Answers telephone for service department routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns.
- Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service.
- Manages or resolves customer’s machine service complaints and problems to the best customer satisfaction level possible.
- Provides customer service, pricing quotes and machine service completion and delivery schedule information.
- Closely monitors machine repair schedule and immediately contacts customer with any schedule modifications or whenever any additional repair is needed. (Work in process).
- Serves as a liaison between departments and branches such as machine transportation, engine repair, transmission repair, etc.
MINIMUM REQUIREMENTS:
Education:
High school diploma.
Work Experience:
Two years working experience in similar administrative related position. Technical background is a plus.
Physical:
Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person.
Excellent customer relations is a must. Pleasant personality with attention to detail. Must be PC literate with an intermediate level skill with keyboard and Microsoft Office.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Other details
- Pay Type Hourly
- Raleigh, NC, USA