RETAIL TECHNOLOGY SUPPORT SPECIALIST

Summary:

Responsible for technology solutions and support in the Retail environment. This includes but not limited to Hardware, Applications, Interfaces and Databases. Other activities include Evaluating, Testing, Installations, Upgrading, Monitoring, and Documenting. Maintaining Change Control, Issues Lists and Test Scripts.

Primary Responsibilities:

• Support technology used in the Retail environment.
• Maintain documentation for new solutions, issues, change control and testing.
• Ensure upgrade processes and procedures are documented and consistently executed.
• Ensure testing processes and procedures are documented and consistently executed.
• Management of documents, reports, web content and information shared internally.
• Provide training for end users and level 1 support.
• Conduct diagnostic investigations of application and hardware errors with regards to Level3 and Level4 support.
• Consult with vendors regarding system functionality.
• Monitor and report on application and hardware defects.
• Escalating issues timely and appropriately.
• Keep current with application release notes.
• Responsible for maintaining test scripts and test procedures.
• Proactive in building processes to minimize/eliminate downtime.
• Maintaining PCI Compliance

Proficiencies:

• Hardware
  • POS Hardware and peripherals including Scanners, Printers, Credit Card Terminals
• Software /OS –
  • Windows 7, Windows 10, Windows Servers,
  • Dell KACE
• Other
  • Basic TCP/​IP Networking and Troubleshooting
  • Network Switches
  • LAN / WAN

Education and Experience:

• 3+ years of experience supporting Gilbarco Passport

Other requirements:

• Must be available for overtime, off hours, working at remote sites and weekend call rotation.
• Knowledge of Convenient Store Environment, including fueling dispensers.