Guest Relations Associate

Fort Worth Zoo, 1989 Colonial Pkwy, Fort Worth, Texas, United States of America Req #512
Friday, August 12, 2022
Guest Relations Associate

Must be 18 years old or older to apply

Starting Pay Rate $13.40

Perks: 
Zoo perks include free admission to the Zoo, eight complimentary tickets per year to give to friends and family and discounts on food, merchandise, attractions, admission, and programs.

Summary: 
This position is responsible for assisting guests with memberships sales and guest service issues.

Essential Duties and Responsibilities:
• Offer best guest service to both members and non-members
• Able to answer questions and handle complaints and problems
• Able to give Zoo and Metroplex directions
• Reconcile refunds with cash control
• Make paging announcements
• Issue non-admission related refunds
• Explain current promotions and programs
• Assist lost children and parents of lost children
• Maintain cleanliness of the Guest Relations office, Information Booth and surrounding Zoo areas
• Adhere to Zoo uniform guidelines
• Hand out first aid materials
• Open and/or close the office daily
• Enter all membership information and process all members in a friendly, accurate and efficient manner including data entry (via person, mail, phone or internet) and photo processing
• Greeting in the front plaza and throughout the zoo dispensing membership information and sales
• Maintain Zoo's lost and found including tagging, logging, and storage of items
• Assemble membership packets and renewals to be mailed or picked up
 
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be eighteen (18) years of age or older
• Ability to work 5 days a week, including weekends
• Possess excellent communication and interpersonal skills
• Exceptional phone skills
• Possess skills to operate basic office equipment

Education and/or Experience:
• Customer Relations background
• Demonstrated problem solving abilities

Physical Demands: 
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or or move up to 50 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Team oriented environment
• Ability to work irregular hours (holidays and weekends)
• Ability to work special events and functions as required
• Ability to work outdoors in heat, cold and inclement weather

Disclaimer 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position.  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. 

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis. 

 
*Must work Sundays. Scheduled hours may fluctuate due to park attendance, weather and/or business needs.

Other details

  • Pay Type Hourly
  • Hiring Rate $13.40
Location on Google Maps
  • Fort Worth Zoo, 1989 Colonial Pkwy, Fort Worth, Texas, United States of America