Admissions and Guest Relations Location Supervisor

Fort Worth Zoo, 1989 Colonial Pkwy, Fort Worth, Texas, United States of America Req #504
Thursday, July 28, 2022
Perks: 
Zoo perks include free admission to the Zoo, eight complimentary tickets per year to give to friends and family and discounts on food, merchandise, attractions, admission and programs. 

Summary: 
This position is responsible for assisting the Manager and Assistant Manager of Admissions/Guest Relations with all front Gate, Admissions, Guest Relations and Membership operations.

Essential Duties and Responsibilities:
• Assist with daily operation of the Front Gate, Admissions, Guest Relations and Membership
• Responsible for set up of daily assignment sheet; scheduling employees’ lunch break times; opening and/or closing duties; providing additional training of employees
• Assist with programming and set-up of system registers
• Assist gate cashiers and/or ticket takers, as needed
• Ensure that staff is performing best guest service practices

Supervisory Responsibilities:
Demonstrates leadership of employees through ongoing training to include applicable laws, Zoo policies, business conduct and ethics and the provision of quality services to guests and employees supporting the highest level of program integrity. 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be eighteen (18) years of age or older
• Must be available to work weekends and Wednesdays
• Possess skills to operate basic office equipment
• Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability

Education and/or Experience:
• 1-2 years supervisory cash handling experience with customer relations background
• Possess demonstrated computer knowledge in Windows programs

Physical Demands: 
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or or move up to 50 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Team oriented environment
• Ability to work irregular hours (holidays and weekends)
• Ability to work special events and functions as required
• Ability to work outdoors in heat, cold and inclement weather

Disclaimer 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position.  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. 

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis. 

Other details

  • Pay Type Hourly
  • Hiring Rate $14.50
Location on Google Maps
  • Fort Worth Zoo, 1989 Colonial Pkwy, Fort Worth, Texas, United States of America