Digital Support Specialist
The Digital Support Specialist position exists to provide content publishing and toolset support for the ministry. This position manages, acquires, and publishes content on a variety of digital platforms, including websites, email newsletters, blogs, podcasts, and apps. It is responsible for administering, maintaining, optimizing and supporting many of the toolsets that drive the ministry's digital platforms. This position is also an ambassador to stakeholders throughout the ministry – providing appropriate training, support and encouragement of their work with the ministry's digital properties.
Prepares, publishes, and maintains textual and multimedia content in accordance with digital strategy, editorial calendars and coordinated marketing plans
Oversees quality assurance of the ministry’s digital properties through periodic review, proofreading and link checking – correcting or assigning to a department stakeholder for correction as appropriate
Assists with administration of and provides subject matter expertise for appropriate digital toolsets (e.g. Sitecore, Telligent)
Assists with training of the ministry’s digital stakeholders, including creation and presentation of professional training curriculum and training materials
Assists with support of the ministry's digital stakeholders, including prompt and courteous interaction with ministry employees of varying levels of technical competence
Works closely with appropriate personnel to escalate content and technical support issues to Content Creation, Application Support or Development, as appropriate
Provides after-hours and weekend support for content publishing and toolset support
Assists with User Acceptance testing of development projects and tasks
Provides advice and feedback to management regarding editorial policy, editorial user experience, site design, CMS design and toolset selection
Evangelizes “hub and spoke” editorial philosophy and various digital toolsets inside the ministry
Stays current with new technologies, trends and best practices
Performs other duties as assigned
Working Environment/Physical Requirements:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
Results-oriented, self-motivated and committed
Avid interest in the digital sphere, especially as it relates to the key components of content delivery
Bachelor's Degree in digital media, computer science, public relations, communications or related field
3-5 years of experience with digital content management
Knowledge of and experience in digital toolsets, including enterprise-level content management systems, community software, etc.
Knowledge of Best Practice Standards and Accessibility
Experience managing projects, timeframes, and planning, etc.
Sitecore knowledge preferred
General marketing experience helpful
Skills, Abilities, and Special Talents/Gifts:
Strong written communication skills e.g., writing/editing for digital
Strong technical skills
Strong visual skills
Organized and detail-oriented
Ability to handle multiple projects at once
Ability to meet tight deadlines
Salary Range: $58,236 to $67,077\yr.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 30 hours or more per week are eligible for:
Flexible Spending Accounts
Employees scheduled for 20 hours or more per week are eligible for:
Legal Shield/ID Shield
Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
*Temporary employees are not eligible for benefits.
- Pay Type Salary
- Colorado Springs, CO 80920, USA