Digital Support Specialist

Colorado Springs, CO 80920, USA Req #1377
Monday, June 6, 2022
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 600 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Digital Support Specialist position exists to provide content publishing and toolset support for the ministry. This position manages, acquires, and publishes content on a variety of digital platforms, including websites, email newsletters, blogs, podcasts, and apps. It is responsible for administering, maintaining, optimizing and supporting many of the toolsets that drive the ministry's digital platforms. This position is also an ambassador to stakeholders throughout the ministry – providing appropriate training, support and encouragement of their work with the ministry's digital properties.

Essential Duties/Responsibilities:

Prepares, publishes, and maintains textual and multimedia content in accordance with digital strategy, editorial calendars and coordinated marketing plans

Creates, updates, and maintains digital elements (e.g. landing pages) that may require advanced knowledge of HTML, CSS, and/or some JavaScript

Oversees quality assurance of the ministry’s digital properties through periodic review, proofreading and link checking – correcting or assigning to a department stakeholder for correction as appropriate

Assists with administration of and provides subject matter expertise for appropriate digital toolsets (e.g. Sitecore, Telligent)

Assists with training of the ministry’s digital stakeholders, including creation and presentation of professional training curriculum and training materials

Assists with support of the ministry's digital stakeholders, including prompt and courteous interaction with ministry employees of varying levels of technical competence

Works closely with appropriate personnel to escalate content and technical support issues to Content Creation, Application Support or Development, as appropriate

Provides after-hours and weekend support for content publishing and toolset support

Assists with User Acceptance testing of development projects and tasks

Provides advice and feedback to management regarding editorial policy, editorial user experience, site design, CMS design and toolset selection

Evangelizes “hub and spoke” editorial philosophy and various digital toolsets inside the ministry

Stays current with new technologies, trends and best practices

Other Duties/Responsibilities:

Performs other duties as assigned

Working Environment/Physical Requirements:

Office environment



Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements

Results-oriented, self-motivated and committed

Avid interest in the digital sphere, especially as it relates to the key components of content delivery


Bachelor's Degree in digital media, computer science, public relations, communications or related field

3-5 years of experience with digital content management

Knowledge of and experience in digital toolsets, including enterprise-level content management systems, community software, etc.

Knowledge of Best Practice Standards and Accessibility

Experience managing projects, timeframes, and planning, etc.

Above average knowledge and understanding of HTML, CSS, JavaScript and other Web concepts

Sitecore knowledge preferred

General marketing experience helpful

Skills, Abilities, and Special Talents/Gifts:

Strong written communication skills e.g., writing/editing for digital

Strong technical skills

Strong visual skills

Organized and detail-oriented

Ability to handle multiple projects at once

Ability to meet tight deadlines

Salary Range: $58,236 to $67,077\yr.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

Medical Plan
Dental Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts

Employees scheduled for 20 hours or more per week are eligible for:

Legal Shield/ID Shield
Retirement Plan
Vacation Time
Sick Time
Service Awards

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits. 

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Other details

  • Pay Type Salary
Location on Google Maps
  • Colorado Springs, CO 80920, USA