Donor Relations Manager

8605 Explorer Dr, Colorado Springs, CO 80920, USA Req #1362
Friday, May 20, 2022
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 600 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Donor Relations Manager position exists to oversee the development of mid-level donor relationships, creates, and implements strategies that result in significant funding support from the mid-level donor segment. This position will be expected to manage Donor Account Reps, processes and strategies used for cultivation of donor portfolios, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Relations Manager is responsible for annual fundraising and donor file health goals as set by the Executive Director, Family Advancement and will develop toolsets to measure Donor Account Rep performance against stated goals.

Essential Duties/Responsibilities:

Partners with Executive Director, Family Advancement in the development and execution of the middle donor strategy for Focus on the Family and the establishment of annual communication and engagement calendars

Sets specific, quantifiable, and measurable performance goals for fundraising and establishes priorities

Performs constant analysis of the team and strategy and adjusts to maximize revenue

Closely monitors each Donor Account Rep’s performance, identifying roadblocks and inefficiencies, and prescribing plans for resolution. Provides the team with reports and statistical data as needed to keep them informed and accountable to measurable goals

Provides direction to a team of Account Reps, ensuring tasks align with established targets. Monitors progress toward goals and provides feedback/coaching as needed

Is responsible for mid-level donor revenue goals as set by the Executive Director, Family Advancement

Builds relationships, communicates, and connects effectively with both internal and external relationships, including participating in donor calls

Develops and executes prospect strategies to uncover new donors, some of which are managed by the mid-level reps, others are referred to other fundraising segments

Continually refines the list of accounts under management to ensure every donor is in the fundraising segment that maximizes their giving to Focus on the Family

Reviews departmental plans, processes, programs, and budgets to ensure approved objectives and goals are implemented. Partners with internal teams as needed to obtain necessary information to inform decisions

Ensures staff is appropriately prepared and motivated to complete their tasks

Other Duties/Responsibilities:

Performs other duties as assigned

Managerial Breadth/Scope of Job:

Manages a team of 7-10 Donor Account Reps responsible for developing relationships with donors

Manages the Working Supervisor who assists the manager with day-to-day management of the team

Working Environment/Physical Requirements:

Office environment: Ability to hear clearly

Fast paced, high stress, frequent changes in process and procedures

Ability to work independently and manage a donor portfolio

Willingness to travel for occasional events and other team meetings/functions
This role may require occasional travel including nights and weekends



Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the
Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with
FOF core values

This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times

Personal Characteristics:

Considers themselves an extension of the work and ministry of Focus on the Family and the Assistant to the President

Straightforward and not self-serving

Embodies diplomacy, tact, and a professional demeanor

Innovative; Creative; Flexible

Exhibits a teachable spirit

Exhibits a high level of energy, self-motivation, and enthusiasm

Should be bright, positive, and friendly, conveying warmth and a genuine interest in people

Assertive, dependable, personable, flexible

Awareness of own strengths and shortcomings


Bachelor’s Degree preferred

5-7 years of experience in development, fundraising, call center management, and/or sales preferred

Proven track record of successful fundraising and experience managing donor accounts

Knowledge of fundraising best practices and knowledge of Salesforce, Microsoft office suite, and database systems

Skills, Abilities, and Special Talents/Gifts:

Strategic and analytical. Able to see trends and learnings in data that inform action to take

Self-motivated, with strong time management, organizational, personnel management skills and prioritization skills

Excellent listening skills and exhibits the ability to understand what others are communicating

Ability to receive constructive criticism with appropriate response and teachability

Excellent discernment skills

Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment

Ability to lead in a fast-paced, production environment, bringing accountability to specific performance metrics

Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner

Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust

Ability to function effectively and efficiently in a team environment

Ability to organize work effectively to meet demanding time constraints

Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and ability to make a good first impression


Salary Range:
 $70,716 to $81,117/yr.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

Medical Plan
Dental Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts

Employees scheduled for 20 hours or more per week are eligible for:

Legal Shield/ID Shield
Retirement Plan
Vacation Time
Sick Time
Service Awards

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits. 

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Other details

  • Pay Type Salary
Location on Google Maps
  • 8605 Explorer Dr, Colorado Springs, CO 80920, USA