Associate, Call Center Representative

Nashville, TN, USA Req #292
Wednesday, August 31, 2022

Fortitude Re is a liability-led reinsurer of legacy insurance portfolios complemented by sophisticated investment capabilities. In 2016, AIG created a “Legacy” portfolio as a separate non-core segment representing insurance reserves associated with discontinued lines of commercial Property & Casualty and Life & Annuity insurance businesses. The following year, AIG formed a Bermuda-domiciled composite reinsurer, now Fortitude Re, to house the Legacy portfolio in a separate, distinct, well-capitalized balance sheet with a dedicated management team. In 2018, the company entered into a series of L&A and P&C reinsurance transactions with AIG and received an initial capitalization of ~$3 BN. The transactions represented ~$37 BN of reserves supported by ~$40 BN of invested assets. During this time, AIG also entered into a long-term partnership with The Carlyle Group, with Carlyle acquiring 19.9 % ownership. Then in 2019, The Carlyle Group and T&D announced acquisition of majority interest in Fortitude Re from AIG. This allowed for a new long-term shareholder base for the company while maintaining a strong capital position for supporting reinsurance obligations. Click here for more information about Fortitude Re.

Your Future Team
 

Fortitude Re: In 2016, AIG created a third reporting segment, Legacy, to manage non-core assets and liabilities, and businesses in run-off, with the objective of balancing the benefits of return of capital or capital redeployment, with potential near-term reductions in book value.  The launch of the Fortitude Re entity in 2017 (formally DSA Re) was an important early step in achieving that objective.  AIG continued the Fortitude Re strategy by announcing a strategic partnership with The Carlyle Group to achieve the long-term vision for Fortitude Re.  Fortitude Re currently reinsures $36 billion of AIG’s Legacy Life and Annuity and General Insurance liabilities. Fortitude Re’s diversified risk portfolio, strong claims operation, and efficient administration capabilities provide the foundation for a platform that can be scaled over time to offer unique solutions to external parties.  AIG and Carlyle plan to build Fortitude Re into a standalone platform with financial strength that complements its strategically differentiated capabilities.  For more information, please visit http://www.aig.com/investor-relations

Your Contribution
 

At Fortitude Re we are looking for candidates who have both the skills and passion to help us achieve excellence. As a Customer Service Rep I, you will be on the “front line” providing an exceptional customer service experience for clients, brokers and internal/external business partners. Our service organization is responsible for servicing policyholder and agent inquiries focused on delivering a best in class customer experience.  Each customer contact provides you with an opportunity to reach your goals and make an impact on our business.  You will have the opportunity to do the following:

As a contributor at Fortitude Re you are the one the clients turn to in times of need.  You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of Fortitude Re’s business.

  • Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics. 
  • Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken.
  • Effectively communicate policy information and company procedures to all customer of the firm
  • Answer a high volume of policy holder and producer telephone calls while pro-actively evaluating concerns, requests and problems.
  • Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools.  
  • Meet or exceed all performance contact center metrics for the position.
  • Shift hours are Monday - Friday and can range anywhere from 7am to 7pm

What we are looking for:

  • Strong PC skills and using multiple programs simultaneously.
  • Ability to multitask.
  • Demonstrate and practice strong written and oral communication skills.
  • Demonstrate effective organizational, time management and prioritization skills.
  • Demonstrate on a consistent basis follow through skills.
  • Demonstrate the ability to adapt to change to meet the needs of the clients and department.
  • Demonstrate the ability to work independently and in a team environment.
  • High School Diploma or GED. Some college preferred.

Benefits: 24 days of paid time off annually (PTO), holiday pay, automatic 3% 401K contribution. Additional 6% company 401K match program (100% vesting from day 1), medical, dental, vision, life insurance and more....

It has been and will continue to be the policy of Fortitude Group Holdings, LLC, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. 
                                                                                                                                                 
At Fortitude Re, we believe that diversity and inclusion are critical to our future and our mission- creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Other details

  • Job Function Associate/Sr Associate
  • Pay Type Salary
Location on Google Maps
  • Nashville, TN, USA