Negotiator (On-Site)

Lexington, KY, USA Req #4931
Friday, August 5, 2022
Job Summary: 
The Negotiator is primarily responsible for researching hotel options, negotiating, and booking 45+ night reservations.  The position is also responsible for building and maintaining strong relationships with hotel contacts while communicating effectively with those contacts. The Negotiator makes decisions while meeting the client’s needs based on client guideline, feedback and travel policy. The Negotiator is results driven, securing the lowest possible rates and easily overcoming obstacles. 

• Manage reservation requests 30+ nights to fulfill customer needs and ensure customer satisfaction. 
• Utilize decision making skills to find hotel options which fit client guidelines. 
• Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
• Be proficient and consistent in providing a high-quality reservations and options to clients. 
• Complete negotiations on all requests 45+ nights based on the policies and procedures.
• Perform more complex negotiations, including limited buying power, limited availability scenarios, reduced turnaround time while providing a target client savings %.
• Identify trends and opportunities for client savings and potential market consolidation.
• Secure rates, discounts, and RFPs with current and new hotel partners.
• Exhibit and utilize knowledge of hotel industry and regional markets associated with clients.
• Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc. 
• Identify and resolve client and hotel issues on a daily basis. 
• Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation. 
• Responsible for meeting or exceeding all client deadlines. 
• Consulting with clients to choose the option that best fits the client’s needs.
• Collaborate with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients. 
• Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.
• Attend all scheduled trainings, meetings, or other events as assigned by supervisor.
• Responsible for all other duties assigned as needed. 

• College degree or 1-3 years previous related experience. 
• Demonstrated ability to negotiate successfully with short notice and firm deadlines.
• Demonstrated ability to problem solve at a high level through critical thinking. 
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
• Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service. 
• Be available for on-call rotations which may fall outside of regular scheduled shifts.

Additional Requirements:
• Must be available for flexible scheduling including an on-call rotation

Performance Standards
• Meet established metrics for quality, volume of work and due time adherence
• Adhere to schedule and CLC attendance policy
• Meet and exceed client expectations for turnaround time with all communications
• Adherence to all CLS Procedures/Processes
• Provide consistent level of accuracy
• Ensure CLC is meeting the client’s needs and resolving all issues in a timely manner
• Meet established metrics for discount % and client savings % month over month

Package Description
• Benefits on the first of the month following your hire date- no matter when you are hired during the month!
• Automatic enrollment into the 401k plan within your first thirty (30) days on the job:  no more waiting until you’ve been with the company for 1 year!
• Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
• Fun environment with contests and prizes!
• Inclusive environment that promotes career growth!
• Monthly employee appreciation and wellness events!
• An on-site gym 
• Robust PTO policy including: major holidays, vacation, sick days, and personal days
• Discounts at major wireless providers, wholesale grocery stores, and gyms
• Philanthropic support with both local and national organizations


About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Managers
  • Pay Type Salary
Location on Google Maps
  • Lexington, KY, USA