Account Director

Miami, FL, USA ● Virtual Req #4904
Thursday, August 4, 2022
The Account Director will be responsible for managing high value enterprise clients with a multi-regional footprint. The Account Director will focus on developing and implementing strategies maximize savings and value for money for our clients while securing a healthy margin for our company. 

Key Competencies: 
 Relationship Management
 Excellent Communication skills
 Business Development 
 Procurement/Negotiation
 Leadership Qualities
 Ability to handle and coordinate multiple projects 
 Data Analysis

Essential Duties 
 Primary point of contact for the client for all matters
 Work with Hotel Network team on sourcing markets, providing options, managing RFP and keeping the client involved in the process. 
 Owner of SLA's and responsible for providing reporting to ensure compliance
 Work with hotel and transportation suppliers on final negotiations as per Airline guideline and according to system requirements 
 Manage and mentor a team responsible to deliver against growth plans and key initiatives
 Ensure monthly allocation process is running smoothly and on track 
 Coordinate the involvement of other cross functional teams required to meet account performance objectives and customers' expectations: Sourcing, Finance, Market Research, Implementations, Operations, Customer Service and Information Technology.
 Prepare, deliver and present all required deliverables, including QBR.  
 Work with the Data Analytics team to identify trends and savings opportunities
 Participate in product development by sharing feedback and user reviews
 Responsible for giving visibility to the client about the opportunities and risk related to contracting, operations and Project Status.
 Responsible for capturing any issue, concern or question regarding operations in order to obtain satisfactory feedback to the client
 Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 Leads solution development efforts that best address customer needs,
 In depth understanding of the needs of client’s operations as well as understanding their accommodation requirements 

Skills/ Qualifications
 Solid knowledge and understanding of Aviation and Hospitality Industry.
 Excellent people skills and a customer-focused approach to establish partnerships/alliances
 Significant experience in engaging and facilitating dialogue with C-level and senior executives 
 Excellent time management and follow-up skills
 Strong negotiation skills
 Strong financial acumen and attention to detail
 Experience based “Issue Resolution” skills that facilitate dialogue across all levels of a business including IT and Operations.
 Strong analytic and strategic skills to assist in the development of value propositions and customer segmentation strategies
 Proven ability to lead cross functional teams
 Excellent computer skills

Minimum Requirements
 Bachelor’s Degree (B.S.) is required and a Master’s program is preferred.
 7+ years of management/leadership experience in account management or customer success
 Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software 


About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Account Management
  • Pay Type Salary
Location on Google Maps
  • Miami, FL, USA
  • Virtual