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Mainframe Operations Lead

Remote NAT 7510, 5301 Maryland Way, Brentwood, Tennessee, United States of America Req #4903
Thursday, August 4, 2022


What We Need

FLEETCOR is currently looking to hire a Mainframe Operations Lead within our Comdata division. In this role, you will be responsible for operating and monitoring computers, computer-related hardware/software and other operations’ area equipment; along with first level support of reported issues..


Role Responsibilities

  • Individual is responsible for performing support activities in computer and network operations under minimal supervision for a 24/7/365 Data Center.

  • Provide on-the-job training for Computer Operators

  • Interact positively and professionally with clients to quickly identify, diagnose, resolve and document client issues by following Incident Management Procedures

Execute daily/nightly Computer Operator tasks which include, but are not limited to:

  • Mainframe and Distributed Systems alert monitoring and reporting using multiple applications to maintain system and application availability and identify production and potential production issues
  • Analyze, diagnose and resolve system errors, malfunctions, miss-configurations and job stoppages to maintain services, enhance capabilities and prevent system outages
  • Batch job processing, resolution alert monitoring and reporting using multiple applications
  • Client support and issue tracking resolution via emails, phone calls or monitoring alerts
  • Create, triage, monitor and update incident requests via a ticketing management system
    1. Document all production related issues and actions for resolution
  • Monitor change management activities to ensure awareness of scheduled work as it relates to the production environments
  • Keep up-to-date technically and apply new knowledge where appropriate
  • Document and report daily tasks, responsibilities, change requests and incidents to the oncoming shift
  • Complete hourly system checks, service level agreement tracking, tape management processes, call queue monitoring, request statistic reporting, approved system and database changes via production access requests and execute temporary IVR access requests
  • Report and escalate downed circuits to Telco providers for trouble resolution as needed
  • Off hours support for Active Directory, and application specific password resets

Execute daily/nightly first tier support for production applications which include, but are not limited to

  • Assist in recovery procedures
  • Participate in project activities as needed
  • Research root cause and correct where possible for job/batch aborts

  • Timely and accurate incident escalation to the Command Center Operations Management and support teams; timely and accurate incident reporting to all business units via an in house emergency broadcast system

  • Determine need for and initiate conference bridges for issue resolution support teams

  • Create, update and distribute procedural documentation as needed

  • Maintain accurately updated statistical information of impacting issues for trend analysis, problem management, and reporting purposes.

  • Maintain and document computer hardware for Command Center Operations

  • Assist in day-to-day Network Operations Center Associate tasks as needed, such as resetting VPN tunnels

  • Actively seek out, document and report process improvements for the Command Center Operations team.Accurately and thoroughly look for ways to improve and promote quality and apply feedback to improve performance and monitor individual work

  • Complete daily and weekly time tracking

  • Assist in maintaining a clean work environment

  • Perform overflow support for other roles as needed

Qualifications

  • Network Operations experience a plus; experience controlling and monitoring a multi-platform environment, HP NonStop, Web applications, Mainframe and Distributed Systems is a plus
  • Knowledge and proven understanding of Information Technology Infrastructure Library (ITIL) is a plus
  • Must be security minded and possess strong documentation skills, with general knowledge of procedure documentation
  • Proficient with structured wiring and cable management best practices
  • Critical and analytical thinking skills are required and the ability to work under pressure is essential
  • Must possess strong verbal and written communication skills
  • Must demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance and monitor own work to ensure quality
  • Must be proficient with the use of Microsoft Windows and Office products and be able to type a minimum of 30 wpm.
  • Possess ability to act upon oral and/or written instruction provided; ability to troubleshoot quickly and accurately; effective time management skills
  • Must be a team player with ability to establish and maintain effective working relationships with team members, clients and vendors, able to adapt to changes in the work environment, i.e., managing competing demands, delays or unexpected events while maintaining composure/flexibility
  • Must be dependable, accountable for own actions, demonstrate initiative to actively detect and resolve issues and evaluate feedback to balance expectations with goals

Education/Experience

Associate Degree/Technical Certification in Computer Science or related filed or 2+ years related Computer Operations experience and/or training; or equivalent combination of education and experience is required

  • Network Operations experience a plus; experience controlling and monitoring a multi-platform environment, Web applications, Mainframe and Distributed Systems is a plus

  • Knowledge and proven understanding of Information Technology Infrastructure Library (ITIL) is a plus

  • Must be security minded and possess strong documentation skills, with general knowledge of procedure documentation

  • Proficient with structured wiring and cable management best practices

  • Experience with Service-Now, Dynatrace, Solarwinds, Splunk, Tivoli Workload Scheduler(TWS) and Control-M a plus.

Basic Skills

  • Critical and analytical thinking skills are required and the ability to work under pressure is essential.

  • Must have a basic understanding of networks, and be familiar with the concepts of “ping”, “trace route”, ”SNMP”, and “NSLOOKUP”

  • Must possess strong verbal and written communication skills

  • Must demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance and monitor own work to ensure quality

Additional Skills

Must be proficient with the use of Microsoft Windows and Office products and be able to type a minimum of 30 wpm.

Possess ability to act upon oral and/or written instruction provided; ability to troubleshoot quickly and accurately; effective time management skills

Must be a team player with ability to establish and maintain effective working relationships with team members, clients and vendors, able to adapt to changes in the work environment, i.e., managing competing demands, delays or unexpected events while maintaining composure/flexibility

Must be dependable, accountable for own actions, demonstrate initiative to actively detect and resolve issues and evaluate feedback to balance expectations with goals

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Position requires work schedules of days or nights to support a 24/7/365 work environment

  • Individual must be flexible to work overtime as needed, in addition to holidays

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency


#LI-AM1

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission


Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Analyst
  • Job Function EMPLOYEE_NONSALES
  • Pay Type Hourly
  • Employment Indicator Employee
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Remote NAT 7510, 5301 Maryland Way, Brentwood, Tennessee, United States of America