Director, Supplier Outreach

Nashville, TN, USA ● Virtual Req #4880
Tuesday, August 2, 2022
The Vendor Enrollment Director of Supplier Outreach is charged with partnering with the Vice President Vendor Enrollment to set the strategic agenda for the Strategic Caller and Caller Governance organizations.  The Director is charged with executing on the strategic plans, removing obstacles to success and providing guidance for associates to achieve departmental goals.  The position will lead improvements to the team’s processes necessary to maximize enrollments, drive continuous improvement, identify cost savings, realize efficiencies, hire talented leaders and coach excellent performance.  The position will be directly responsible for ensuring maximum enrollment from client calling campaigns, re-campaigns and continuous enrollment efforts. The Director is also responsible for Quality and training programs for the Supplier Outreach teams.    
Core Responsibilities: 
Recommends required strategic changes to Vice President Vendor Enrollment
Executes strategic plans and special projects related to supplier outreach operations
Communicates to the organization and key stakeholders regarding process changes that will impact deliverable timing or quality.
Operates as the team’s subject matter expert on supplier outreach and educates the business on best practices and standard operating procedures.
Directs managerial personnel in operational execution, escalated service issues, strategic projects, internal process improvements and systems improvements.
Leads strategy development, identifies and removes barriers to successful strategy execution
Works with direct reports to develop analytical skills, develop performance improvements, build leadership skills, evangelize continuous improvement and develop leadership depth.
Responsible for supplier outreach quality 
Ensures adherence to company policy and procedure
Skills & Competencies (List skills and competencies required or preferred for the role): 
Zealous pursuit of excellent customer service 
Adept at short-term and long-term strategic planning
Advanced knowledge of Supplier Outreach strategies 
Reacts quickly and calmly to resolve customer/vendor issues in a fast-paced environment
Define strategies that effectively balance the needs of Suppliers with Corpay customers to achieve mutually beneficial business outcomes
Excellent personal organization, collaboration skills, and strong oral/written communication skills
Must be able to manage time effectively and work independently without direct supervision.
Bachelor’s Degree with a minimum 10 years business experience 
Extensive knowledge of financial services and technology or experience leading large scale Accounts Payable organizations
Extensive customer service experience within an inbound or outbound caller organization  
Sales experience and sales program development experience preferred 
Experience building, leading and evaluating team performance
Experience hiring, motivating and coaching continuous performance improvement required


About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Managers
  • Pay Type Salary
Location on Google Maps
  • Nashville, TN, USA
  • Virtual