Product Owner- Ops Scale and Rail Expansion

Toronto, ON, Canada Req #4591
Tuesday, July 5, 2022

A successful Product Owner/Analyst will use their skills to innovate the proprietary products and systems used by the back-office departments (Trading, Compliance, Credit, etc.) for the Cross Border Business. This position will focus firstly on understanding current proprietary systems supporting the Global business today and how we can introduce industry-standard 3rd party software for parts of the current infrastructure.  The right candidate is responsible for clearly articulating the journey that our cross-border transactions take through the back-office systems, documents key user journey flows clearly for others to understand.  He/she writes feature/story requirements and oversees all phases and aspects of the Agile development cycle and Launch to the business.  

About the product

The ’Cross Border - Global Payments’ product focuses on a client’s ability to reach different currency corridors, payment processing, settlement, and transparency over the payments process. We provide customers with a comprehensive suite of online payment solutions including Bill Payment, AP Automation, Cross-Border Payments, Currency Risk Management, and Commercial Card Programs. As the largest commercial issuer of Mastercard in North America, Corpay handles over three billion transactions each year. Corpay is part of the FLEETCOR (NYSE: FLT) portfolio of brands. 
This role is focused on Operations scalability, Expansion of Currency capabilities, and Rails integration; all of which are carried out via Corpay proprietary systems which are a one-stop shop for internal stakeholders to book, review, and process payments. The same systems also are connected to 3rd parties enabling Corpay internal teams to carry out compliance reviews and process/manage cross-border payments. This role comes with the need to own a product roadmap, process research, market analysis, and operations scalability responsibilities. In this role your typical day will consist of the below:

Discover Backoffice systems & applications and how they are all interconnected, to meet key business goals, such as achieving a higher degree of ops scale, platform performance, risk reduction, etc. 
Create and use user personas at product inception and when building a solution/product.
Turn business requirements into a detailed user journey map, Epics, and feature/user stories to be consumed by development and QA teams. 
Lead scrum team/s, Oversee/align all phases and aspects of agile software development cycle and be the voice of business users at all agile ceremonies, (standup, retro, sprint planning).
Create, Maintain, and Prioritize product backlog based on business value/importance.
Work on products related to payment methodologies like SWIFT wires (MT1, 2, and 9 series), EFTs, ACHs, SEPA, and Faster Payments.
Develop SWIFT GPI and ISO20022 integration with Corpay proprietary systems. 
Facilitate & negotiate key conversations and ensure a mutual decision is arrived at.
Formulate launch strategy and implementation of launch activities per agreed timelines.
Successfully create and maintain Product Roadmap in close collaboration with the Director – Of Product Management.
Effectively collaborate with various cross-functional groups such as Business, Engineering, Infrastructure, Networking, etc.
Efficiently create, monitor, and share success metrics for each Initiative/Epic with key stakeholders.
Any other duties as may be assigned.


Bachelor’s Degree or equivalent.
3+ years working in product management and demonstrated experience in building products for internal operations teams.
Experience working with back-office operations teams.
Proven track record of successfully launching a product and following through with the success metrics post-launch.
In-depth knowledge of SWIFT messages and SWIFT products such as SWIFT GPI and ISO2022 messages.
Deep understanding of global payments channels such as SEPA, Faster payments, ACH, etc.
Experience working with UX design & Agile Scrum Teams
Experience working in Global Payments or an equivalent business.
Experience working with Atlassian tools (Jira, Confluence) and Aha for Product Management lifecycle / Experience in managing teams working with the above tools
Experience with consumer insights and product/industry research.
Working knowledge of SQL and/or Power BI.
CSPO is good to have.

Abilities and Attributes:

Excellent communication, presentation, and negotiation skills to influence and align stakeholders towards a common goal.
Has a proven record of managing cross-functional teams to drive the product objectives forward.  
Proactively addresses issues and investigates problems. 
Ability to work cooperatively within and across teams to achieve goals and outcomes.
Ability to craft technical solutions to automate manual processes.
Focused on building sustainable solutions that are future-proof.
Confidence to proactively ask questions and drive effective negotiations with stakeholders.


About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Project Management
  • Pay Type Salary
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Toronto, ON, Canada