Banner

Business Systems Analyst

Nashville, TN, USA Req #4514
Monday, June 20, 2022
Summary:
The Corpay^ Business Systems Analyst is a process-oriented individual with a passion for improving the customer experience by optimizing processes and internal information systems.  The Analyst is responsible for understanding business systems, leading testing and identifying deviations from expected results.  The work requires constant focus on improving overall business operations and customer experience by increasing quality and driving efficiencies. This includes defining, building, and monitoring processes to ensure service level agreement (SLA) adherence. To ensure strategic projects meet objectives, the analyst is responsible for defining and executing user acceptance testing (UAT). To be successful in this role, the Analyst will work closely with the Vice President Vendor Enrollment, the Vendor Enrollment leadership team, Product Management, Finance, and Technical Support.

Responsibilities:
Identify and prioritize projects to improve business and technical systems operation
Lead User Acceptance Testing (UAT) for information systems changes
Create business specific quality management frameworks
Develop and document standards, processes, controls, metrics and quality improvement activities
Investigate and address customer complaints regarding quality and the customer experience
Work cross-functionally to investigate and define root causes of escalated issues
Provide process mapping and content expertise on Vendor Enrollment processes
Partner with stakeholders to define and execute UAT for large complex projects

The Ideal Candidate:
Bachelor’s Degree in a business, information systems or related technical field
2-3 years of experience in systems design, systems testing, business process design or quality improvement
Experience / familiarity with using Six Sigma and Lean methodologies to drive process improvements preferred
Ability to manage and collaborate with cross functional teams
Strong analytical and problem-solving skills
Quickly recognizes issues and opportunities to lead improvements
Data-driven mindset; holds self and others accountable with measurable ROI-oriented performance indicators
Excellent collaboration and communication skills
Large and or complex project management experience preferred
Experience in the financial services industry preferred

Personal Characteristics:
Excellent oral and written communicator
Creative and innovative thinker
Results oriented
Data driven

#LI-ES1

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission


Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Analyst
  • Pay Type Salary
Location on Google Maps
  • Nashville, TN, USA