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Salesforce Administrator (On-Site)

Toronto, ON, Canada Req #4515
Friday, June 17, 2022
Job Description – Salesforce Administrator (On-Site)
 
The Salesforce Administrator will be a primary support for our salesforce.com user group across the North American region and also provide additional support to our EMEA & APAC user groups.
The Salesforce Administrator will be responsible for executing on the day-to-day support and any required maintenance/improvement of our CRM platform.
 
Your primary work location is our Toronto office, located at 212 King Street West, Toronto ON, M5H
1K5, Canada.

Job Duties
 
 Serve as a system administrator for the Salesforce.com environment with 300+ users
 Ensure administrative cases are responded to in a timely manner
 Manage training materials and articles within SFDC for end users to access and provide direct end-user training when required
 Coordinate new development requests and escalate to management team
 Work with members of the user community to ensure the organization is being
supported appropriately, providing an effective service to the user group
 Be an advocate of the system on behalf of the SF team and positively promote the system to the wider user community to aid adoption
 Promote best practices and constant communication with Salesforce team and SF manager to improve the end user experience

Skills Required

 Ability to perform all administrative function including user account maintenance,
reports and dashboards, workflows, manage/update access & permissions, Duplicate management - leads, accounts and contacts, Validation rules, Formula’s, data accuracy and other administrative tasks
 Ability to assist users with their queries and conduct training sessions where necessary
 Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and escalate upwards where required
 Creative and analytical thinker with strong problem-solving skills
 Must demonstrate exceptional verbal and written communication skills
 Must demonstrate ability to communicate effectively at all levels of the organization
 Ability to critically evaluate information gathered from multiple sources, reconcile
conflicts, distil high-level information into details, assimilate low-level information to a general understanding, and distinguish user requests from the underlying true needs and communicate development opportunities to the team accordingly

Requirements

 2 years of experience as a Salesforce.com administrator preferred
 Saleforce.com Admin certified preferred
 Sales Cloud, Marketo, Service Cloud and Developer certifications preferred
 Strong working knowledge of Excel/data management processes
 Proven ability to manage business queries and support 300+ users
 Strong understanding of Salesforce.com best practices and functionality

#LI-AH1

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission


Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Analyst
  • Pay Type Salary
Location on Google Maps
  • Toronto, ON, Canada