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Prepaid Account Manager I - Hybrid

5301 Maryland Way, Brentwood, TN 37027, USA Req #4365
Friday, June 3, 2022

Prepaid Operations – Account Manager I



Position Overview



The Account Manager I, is the primary client services contact responsible for supporting retention, client satisfaction and sustaining client revenue growth of their assigned small to mid-market customers within the Prepaid Operations division. The associate works with customers that have contracted with Comdata’s Payroll, Corporate Disbursement, Corporate Spend, and Incentive products to ensure their cardholders are paid correctly, timely, and within each state’s payroll laws. They work directly with clients and cardholders to provide day to day account support, problem resolution, research, and analysis. They are responsible for developing and executing a client service delivery strategy for their assigned clients around needs, support specifications and account growth opportunities.

Cardholder training and support is also required in this position as our end user is essential to our client satisfaction, compliance with state regulations, as well as revenue to our division. The Account Manager conducts regularly scheduled calls, presentations to review business performance including training and education. They make decisions regarding the support of the clients assigned to their care. This may include taking calls before or after normal business hours in order to ensure cardholders and clients receive the best possible support and communication when dealing with cardholder funding. In collaboration with the Relationship manager, present solutions in advance to retain relationships, grow, or retain revenue.

This position completes the processing of customer requests with minimal assistance and maximum efficiency. Support activities may include account maintenance, card order processing, user security, report generation, reconciliation, funding and billing. The Account Manager has mastered complex back office processing, is effective at pro actively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills. They are able to identify and handle work with minimal supervision. The Account Manager is able to effectively mentor others on standard processes and best practices. They are the primary escalation for contact center customer issues and processes. The Account Manager also acts as an internal resource for shared services and caller escalations.



Additional Information Regarding Position


• Availability by cell phone after hours and weekends may be required

• Supervision of other personnel is not required in this position.



Skills Required

  • Demonstrate strong interpersonal skills, analytical skills, attention to detail, follow-up skills
  • Excellent communication skills, both verbal and written, in order to properly communicate our product
  • offerings and functionality
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
  • Demonstrate ability to work calmly in a fast-paced team environment; may manage special projects without compromising other responsibilities
  • Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
  • In-depth knowledge of products, services and systems; demonstrated ability to proactively
  • recommend best practices to clients
  • Positively influences other internal departments to gain support for client issues and build cross-functional consensus
  • Ability to discuss functionality and train customers with minimal assistance, identify and request set up
  • changes, and maintain knowledge level as product and system updates are released.
  • Promote account growth opportunities, accurately capture and track new opportunities.
  • Provide input into department standards and processes
  • Experience or knowledge of training modules and/or presentation applications including web-based webinar tools.
  • Proficiency in Microsoft suite of products including Word, EXCEL, Outlook (email)
  • Working knowledge of Internet browsers and familiarity with online programs
  • Working knowledge of SalesForce or another CRM tool
  • Payroll or Prepaid Paycard experience is a plus

Education/ Experience Requirements:


A high school diploma or equivalent is required. Associate or Bachelor’s degree is preferable; or equivalent combination of education and experience is required for the specific job level. Two to four years of account management and/or client services experience or outside-related client-facing experience is also required.


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About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.4B Annual Revenue
  • 600,000 Directly Served Business Clients
  • 2.6B+ Transactions per Year
  • 8,400+ Employees

(as of December 31, 2020)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.


Our Strategy

FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:

  • More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.
  • More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:
    • Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.
    • Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.
For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.
  • More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Account Management
  • Pay Type Hourly
Location on Google Maps
  • 5301 Maryland Way, Brentwood, TN 37027, USA