Technical Trainer

Nashville, TN, USA Req #4269
Monday, May 23, 2022
Corpay Payables is one of the fastest growing and important divisions of FLEETCOR. We provide companies with a smarter way to track, manage and pay their expenses. Our products eliminate manual and disjointed processes, and deliver digital payments with speed and controls that minimize risk (
A/P Automation: Our solutions automate accounts payable functions to improve operational efficiency, enhance control and visibility, mitigate risks, and prevent fraud, allowing A/P to focus on more important tasks.
Virtual Cards: Our customers can utilize enhanced payment security with virtual cards that have unique account numbers to allow payment only to approved vendors.
Purchasing Cards: We help companies eliminate paper purchase orders, invoices, checks, and postage while giving approved purchasers an easier way to pay for services and supplies.

About the Role:
The Corporate Training Facilitator, as part of the Learning & Development team, will work closely with Department leads, Product, Marketing and SMEs to design and develop best-in-class training experiences including e-learning, video, microlearning, and supplementary materials to onboard, up-skill and constantly improve our team.  The successful candidate will have a solid foundation in instructional design strategies, adult learning theory, curriculum development, facilitation & delivery. They will also wear multiple hats, playing the role of facilitator, innovator, researcher, creator and developer.

Job Duties
Provide interactive and dynamic technical training that is learner centric. 
Create, deliver and facilitate training sessions using learning principles that increase engagement and retention.
Work with Instructional Designers on the team to design and develop programs and curriculum from intake to assessment using creative, innovative, and evidence-based approaches (ADDIE, AGILE).
Conduct post-training reviews, assessments and surveys to assess the curriculum and training effectiveness.
Evaluate, revise, update and enhance existing training content and provide recommendations that will enhance the user experience.
Conduct needs analysis and create learning solutions that align to the desired outcomes.
Coordinate, manage and execute multiple training initiatives to meet the required timelines.
Work with Instructional Designers on the team to produce high quality and effective blended learning materials, including print, web-based courseware, gamification, micro-learning, certifications, interactions and assessments.
Collaborate and manage stakeholders and subject matter experts in the content development process, ensuring alignment, engagement and expectation management.
Upload and structure courses/content and run/analyze reports within the LMS.

College education or equivalent preferred. Degree in Business, Instructional Design, Education, Communications or equivalent experience preferred.
5+ years training and delivery experience (preferably technology).
Proficient in Microsoft Office Suite
Proficiency in industry standard tools and LMS platforms (Lessonly & Salesforce a plus)
Excellent verbal and communication skills and high attention to detail
Highly proficient in time management, organization, planning and prioritization
Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic
Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands
Excellent facilitation and delivery skills that captures the attention of the audience and makes an impact
Work Scope and Context
Job is focused on technical areas of operations and client support as well as client facing training opportunities. Work is primarily self-driven within goals and departmental initiatives. Basic guiding principles for course design and facilitator basics. 
Job has no supervisory responsibility but will be responsible for influencing many internal departments.
Position requires regular contact with others - in meetings, by phone or by email. Interactions focus on presentations, problem solving, customer service, relationship building, and information exchange. Interactions are initiated both phone, email and in person. Headsets are used regularly for phone work.
Training may be conducted via Zoom or Onsite depending on the location of participants and need of the company. 
Remote office working conditions. Work requires regular sitting/standing at a desk, working with a computer and a telephone. Job may require hours that exceed 8 hours per day and 40 hours per week during peak periods. Some travel may be required.



About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.4B Annual Revenue
  • 600,000 Directly Served Business Clients
  • 2.6B+ Transactions per Year
  • 8,400+ Employees

(as of December 31, 2020)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.

Our Strategy

FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:

  • More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.
  • More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:
    • Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.
    • Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.
For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.
  • More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Learning and Development
  • Pay Type Salary
  • Employment Indicator Employee
Location on Google Maps
  • Nashville, TN, USA