Director of Fraud Strategy

Atlanta, GA, USA Req #4161
Tuesday, May 10, 2022
About us: 
FLEETCOR is a profitable, $2.8B publicly traded provider of business payment solutions. We operate in over 100 countries and help companies of all sizes control, simplify and secure payment.  Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check.  We group our payment solutions into five primary divisions or ways we go to market: Fuel, Corporate Payments, Lodging, Tolls and Gift.
About the role:  
Credit and risk management are core to what the company does and as we look to double our business over the next 3-5 years we are seeking a Director of Application Fraud Strategy to help lead this strategic function within the North America Fuel Risk team. In this role, you will serve as the Fraud subject matter expert tasked with executing the fraud analytics and strategies aimed at reducing application fraud loss for the North America Fuel business which is an approximately $800M annual revenue business. This position reports into the VP of Risk for North America Fuel and ideally, we would like the candidate to be based in Atlanta.
Here is what you own and are responsible for: 
Strategy: You will build and steward the implementation of the fraud road map taking into account FleetCor’s current and future strategy. You will do so by partnering with customers (example: Sales, Digital Team), stakeholders (LOB owners, Legal/Compliance and Risk functional leaders). 
Planning: Lead efforts to evaluate, test and integrate existing and new fraud data sources by leveraging data and analytics.  
Execution: You have end to end ownership of the application fraud rates: Small and Medium Businesses apply for our card products online and mitigating application fraud in an automated way while enabling growth is priority # 1.  With your deep domain experience in using data and analytics you help FleetCor mitigate application fraud while creating “friction right” experiences that enable us to grow. 

If you were here the last 3-6 months here are some of the things you would have worked on and delivered: 
Undertaken analytics to evaluate effectiveness of existing fraud model, existing fraud data sources as well as new fraud data sources to identify fraud trends and opportunities for improvement. You would have then designed and implemented strategies, including new fraud models and/or rules to prevent application fraud.    
Designed and developed “test and learn” campaigns by partnering with other functions and business partners to validate key hypothesis.
Partnered with the Decision Technology team to implement fraud rules, scores and other detection strategies. 
Established best in class methodology to “tag” or “categorize” fraud losses between 1st party fraud, 3rd party fraud, synthetic fraud, account take over or some other fraud.  
Worked to enhance, improve and automate fraud reporting.
Partnered with the fraud operations team to identify process improvement opportunities associated with manual reviews and documentation requirements.  
Partnered with the Technology team, the Customer Service team and other functions to evaluate the organizations customer authentication strategy, then identify opportunities for improvement and work to bring that to life.  

Traits we seek in our next leader:
Ownership Mindset: We want you to treat this company like your own and run it with a high degree of initiative and passion to improve the customer experience for our customers and drive increased FleetCor revenue and margin.  This would also mean that you are intellectually curious with a thirst for learning and true understanding.
Leadership Traits: You are humble and yet driven. Humility means many things but being able to admit your mistakes so we can move faster, acknowledging when you don’t know or need help so we can, again, move faster are a few examples. You speak your truth but know that “how” you say something is as important as “what” you say. 
Team Building Skills: This is an individual contributor role to start with but your success is tied to being a collaborative leader.  You have the ability to establish trust by putting other people first, influence positively, communicate clearly and have a high “say-do”.  
Hands On: We are looking for “player-coaches” so someone who is desirous of getting their hands dirty.  If you can’t write your own SQL code, build business cases in excel or create awesome powerpoint presentations then this is not the right role for you.     
Business Acumen: You have strong business acumen which means a few things like (i) ability to think strategically, frame for success and execute tactically (ii) understand how to prioritize most important and (iii) deliver results over short, medium and long term etc. 

Minimum Qualifications
10+ years of leadership experience within Fraud prevention and detection for a fintech or bank.  
10+ years of hands on experience working with fraud data so you are excellent at SQL/Python, Excel and Powerpoint
Excellent quantitative, analytical and business acumen skills: ability to derive patterns and trends, perform risk-reward trade off analysis, create pitch decks to socialize etc
Master’s Degree in Statistics, Math, Operations Research or other analytical or quantitative discipline. 


About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.4B Annual Revenue
  • 600,000 Directly Served Business Clients
  • 2.6B+ Transactions per Year
  • 8,400+ Employees

(as of December 31, 2020)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.

Our Strategy

FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:

  • More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.
  • More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:
    • Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.
    • Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.
For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.
  • More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

FLEETCOR’s COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Managers
  • Pay Type Salary
Location on Google Maps
  • Atlanta, GA, USA