Sales Support Specialist - Maxim

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers

Job Title: Sales Support Specialist                                                          

Reports To:  General Manager

Summary

Principle Duties and Responsibilities

• Develop a clear understanding of Maxim’s products and capabilities.
• Enter customer orders into Maxim’s ERP system.
• Print Operation & Maintenance manuals in advance of customer shipments.
• Maintain government websites applicable to the sales functions within Maxim.
• Oversee, qualify, and manage inbound sales leads.
• Answer inbound phone calls and transfer to the appropriate person within Maxim.
• As a customer liaison, interface with a cross functional team to address customer requests while creating and maintaining positive working relationships with internal & external customers.
• Attend status meetings in support of customer projects.
• Create and distribute job folders for each customer order and provide Production with MTR’s as required.
• Provide customers with part information, price and availability for standard units and parts.
• As the marketing liaison, work with the FMD Marketing team in the creation of or updating of product literature. Assist the Maxim sales team in the creation of or updating of PowerPoint presentations. 
• Track FMD-approved customer Terms & Conditions.
• Manage inbound and outbound shipping of units and parts.
• Monitor customer satisfaction.
• Assist in office management through the ordering of office supplies and bi-weekly checks of Maxim’s P.O. Box.
• Ensure compliance with departmental instructions, procedures and/or Standard Practices as necessary to implement the requirements of customer required processes or other specialized Quality Assurance processes.
• Work with all businesses that are part of Fairbanks Morse Defense (FMD).

Qualifications and Educational Requirements

• Minimum of 2 years’ experience serving in an administrative role within a sales team required; working in conjunction with equipment or services for military applications preferred.
• Associate degree (at a minimum) required.
• Must have a positive personality that supports working well with co-workers, partners, and customers.  
• This position requires interaction with both internal and external customers, so the ability to communicate effectively across all levels of management, peers, and customers is necessary
• Excellent interpersonal skills
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required
• Proficient with Microsoft Suite products (WORD, Excel & PowerPoint)
• Must be self-motivated individual
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match.  In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement. 

Equal Opportunity Employer/Veterans/Disabled