Technical Support Specialist

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers

Exciting Opportunity: Technical Support Specialist

Join our Technical Support team as a Technical Support Specialist, contributing your expertise to a dynamic and collaborative environment. This role is vital in providing operational understanding, troubleshooting, and technical assistance across various departments. If you have a background in mechanical engineering and a passion for problem-solving, this is your chance to shine!

Why Join Us:

🌟 Advancement Opportunities

🌟 Competitive Benefits

🌟 Outstanding 401K Plan

🌟 Tuition Reimbursement

Key Responsibilities:

• Customer Focus: Lead customer-focused working groups related to your specialty, ensuring customer satisfaction. Facilitate remote troubleshooting of marine rigging and material handling (davit) systems supporting mission capability.
• Field Service Support: Collaborate with Field Service for casualty assessments, corrective action plans, and customer requests.
• Quality Assistance: Support Quality with warranty projects, failure analyses, and manage technical projects.
• Integrated Logistics Support (ILS): Collaborate on maintenance plans, standards, and technical documentation, including SILs, Technical Bulletins, and Engineering Change Orders.
• Engineering Collaboration: Support Engineering and Field Service with unique troubleshooting efforts.
• Internal Support: Provide general support to internal departments, including equipment overhauls and evaluations, assisting Sales with customer requests for design upgrades, component enhancements, and supporting Customer Service with part information requests.

Qualifications and Educational Requirements:

• Bachelor’s degree in mechanical engineering or equivalent experience is required.
• Minimum of one plus year of marine rigging and material handling equipment, including hydraulic systems and PLC controls or equivalent experience.
• Excellent communication skills, including technical report writing and presentation abilities.
• Strong project planning skills to manage various responsibilities effectively.
• Working knowledge of Oracle and proficiency with Microsoft Office (Excel, Word, PowerPoint), and Adobe Acrobat.
• Travel required up to 25% to customer field locations, Service Centers, etc.
• This position requires access to Unclassified Naval Nuclear Propulsion Information. Proof of US Citizenship is mandatory.

Embark on a rewarding journey with Fairbanks Morse Defense! Apply Now.

Fairbanks Morse Defense is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#EngineeringExcellence #CareerOpportunity #ProblemSolving #TechnicalSupport

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match.  In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement. 

Equal Opportunity Employer/Veterans/Disabled