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Opportunity Summary: Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor ...Read more about Member Services RepresentativeMore
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JOB SUMMARY The Quality Assurance Specialist (QAS) is responsible for monitoring and assessing the quality of the performance of our Member Services Representatives and the performance by representatives at our delegated vendor call centers. The QAS will monitor inbound and outbound calls to assess representative’s demeanor, customer service performance, conformity to company policies and procedures and compliance with regulatory requirements. This individual will assist in deve ...Read more about Quality Review SpecialistMore
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Opportunity Summary: Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a superviso ...Read more about Member Services RepresentativeMore
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San Juan, Puerto Rico ● Req #350Tuesday, June 7, 2022Opportunity Summary: Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a superviso ...Read more about Member Services Representative ($10.50 per hour)More
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Opportunity Summary: Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a superviso ...Read more about Member Services RepresentativeMore