Pro Shop Sales Associate (FT and PT Seasonal)

Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America Req #164
Monday, March 28, 2022

Job Summary

A Pro Shop Sales Associate is responsible for providing an excellent guest and member experiences in the Kinlochen Pro Shop with primary focus on retail sales, maintaining a neat sales floor, scheduling tee times and guest check-in.


Job Duties and Responsibilities

·         Genuinely welcome and engage with members and guests visiting the shop to create an exceptional experience.

·         Assess customer needs and recommend the best products to suit them.

·         Accurately register players, schedule starting times, manage tee sheet, provide information as to the days’ rules/setup, and communicate with outside operations with changes.

·         Perform opening and closing procedures of the shop.

·         Answer phone and assist members and guests with questions.

·         Knowledgeable on the lines and products carried in the shop and able to answers customer's questions concerning location, price, and use of merchandise.

·         Accurately ring up purchases and process transactions. Will be responsible for being aware of and applying promotions and discounts when applicable.

·         Assist with merchandising retail, including tagging, straightening, stocking and updating displays.

·         Keep the shop neat, clean and visually appealing at all times.

·         Assist with inventory management by recognizing the need to reorder items such as: golf balls, tees, glove sizes, repair tools, etc. and follow procedures to notify the retail team.

·         Assist with tournament organization and preparation.

·         Other duties as assigned.


Job Specifications


  • Golf experience or knowledge of the game required.
  • Clear and concise verbal communication skills
  • Ability to count back change and reconcile a bank.
  • Self-directed and able to maximize use of time, resources and technology.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values and Employee Handbook.



  • High School diploma or equivalent
  • Combination of education and experience that enables performance of all aspects of the position

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear.
  • The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and /or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.
Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer. 

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit  

Other details

  • Pay Type Hourly
Location on Google Maps
  • Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America