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Program Manager

Albany, NY, USA ● Los Angeles, CA, USA ● Lynchburg, VA, USA ● New York, USA ● Storrs, Mansfield, CT, USA ● Trenton, NJ, USA Req #1569
Friday, August 5, 2022

Cross Country Healthcare is looking for top talent to join our team to be on-site as a Program Manager in any of the following locations: Baltimore, MD, Portland, OR, Miami, FL, or Cincinnati, OH


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.



The Program Manager oversees the assigned facility/facilities for Cross Country and is the liaison between our Client, Cross Country support team and all active and potential Staffing Partners interested in servicing this client.  Responsibilities include being 100% accountable for the staffing at client, relaying all events and jobs to appropriate channels within Cross Country and Staffing Partner network, ensuring that all candidates placed at client are qualified and compliant according to agreement terms and conditions, building positive and effective relationships with client and network and providing excellent customer service to client representatives, Cross Country team and all Staffing Partner employees.   Individual must maintain professional follow-up and quality assurance consistent with Cross Country policies, procedures, and standards. 


Staffing and Compliance

Accountable for order fulfillment cycle

Gathers request for staffing from client

Maintain computer system journal entries for all calls regarding events and staffing

Effective, accurate and timely communication of client staffing requirements

Obtains and screens and presents candidate(s) in order to place the most qualified candidates(s) for each request

Communication with client on any training needs in order to fulfill client staffing requirements

Update computer system with all known staffing requirements, healthcare worker fills, cancellations, compliance information, evaluations, approved timecards for payroll and other items as needed for Account success and reporting

Secure all compliance and associated documentation from healthcare workers prior to candidate’s start date

Communicate with branches and Staffing Partners on missing or expired compliance

Assure that active and scheduled healthcare workers are at all times 100% Client compliant

Ensure fill rate and quality SLA’s are achieved

Client Management

Builds positive, effective relationships with client contacts, and consistently provides best-in-class service

Consistent follow up with client on ability to fill given staffing requirements

Visits unit managers/departments on a regular schedule, as well as making unplanned visits as needed to resolve urgent issues

Contact for client issues/challenges and point for problem resolution

Send client schedule of confirmed healthcare workers as needed

Participates in and prepares for client meetings, including formal Client Leadership meetings, to report on OneSource Account performance and ascertain client feedback and appropriate action steps 

Staffing Partner Management

Establishes excellent working relationships with Cross Country support team and Staffing Partners

Ensure that Staffing Partners are engaged and adhering to the terms and conditions of the Account/agreement

Ensure that candidates from Staffing Partners meet client quality and performance requirements

Addresses all prospective Staffing Partners and contract questions

Complete weekly reports as directed

Account Administration

Responsible for receiving and processing weekly time entry according to payroll deadlines

Resolve all payroll issues as they arise and troubleshoot problems

Assist back office with invoicing and reporting and perform weekly invoice audits

Manage the evaluation process and provide feedback to team and client on overall performance

Complete fill performance statistics and track new orientees and DNRs

Complete weekly or monthly reports for client

Work on outbound recruiting projects, as requested

Communicate effectively with Client, Cross Country brands and Staffing Partners

Attend training and meetings as requested

Strictly adhere to all departmental and company policies and procedures

Foster a collaborative, friendly and productive work environment

Any other duties requested by Supervisor

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.


Bachelor’s degree or equivalent experience

Minimum 3 years’ experience in clinical setting including medical, allied or nursing, or staffing industry

Workforce Solution staffing experience strongly preferred

Prior management and operations experience strongly preferred

Experience in Account management or involvement in large staffing account is a plus

Must be computer literate and must effectively use Word, Excel, Windows, PowerPoint and the 

Skills and Abilities

Outgoing personality with ability to listen effectively

Ability to understand and evaluate clients staffing needs

Demonstrated exceptional communication and customer service skills

Work independently, but also have a strong commitment to being a team player and meeting team goals

Excellent attention to detail, analytical sense

Handle multiple tasks and thrive in a fast paced, high pressure environment

Ability to communicate and work in a harmonious, respectful, supportive manner with all internal and external clients

Ability to educate and motive team members towards achievement of MSP and company goals

Must maintain a high level of confidentiality at all times


Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
#IND_01 #CB 

Other details

  • Job Family Account Mgmt
  • Job Function MGR
  • Pay Type Salary
Location on Google Maps
  • Albany, NY, USA
  • Los Angeles, CA, USA
  • Lynchburg, VA, USA
  • New York, USA
  • Storrs, Mansfield, CT, USA
  • Trenton, NJ, USA