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Operations (CCE SpEd) - Account Manager

Arizona, USA ● California, USA ● Nevada, USA ● Oregon City, OR 97045, USA ● Virtual Req #2566
Tuesday, August 2, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:

The Account Manager is responsible for focusing on increasing revenue, margin, and market share by cultivating relationships with new and existing clients to secure and fill open contract opportunities.

ESSENTIAL FUNCTIONS:

· Develop a daily marketing plan to build and establish trusting relationships with clients by gaining an in-depth understanding of the school’s staffing trends and future needs.

· Effectively sell candidate profiles to client; highlight qualifications to attract client’s interest in scheduling an interview.

· Ensure client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.

· Work with client to determine contract openings; determine current need and look for additional business opportunities.

· Maintain client relationships to promote continued business. Negotiate client bill rates and follow-up on open orders on a weekly basis.

· Act as a liaison between the employee and school to monitor satisfaction of services.

· Develop strategies to win new client business to meet company sales targets.

· Partner with team members by immediately notifying them of open positions, representing the candidates, facilitating the interview process and finalizing the contract process.

· Responsible for meeting sales targets inclusive but not limited to daily connect time with clients,

· Effectively follows the contract review process, understands how to interpret client service agreements, discuss credit concerns and resolve contractual concerns with clients.

· Manage the database by constantly updating outdated information, adding new information as well as adhering to all established documentation protocols.

· Actively participate as a mentor to the support team members by engaging them, sharing best practices, as well as assisting with training sessions.

· Contribute to training materials and staff development.

· Perform other business-related duties as assigned.

 

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS:

· 3-5 yrs. of experience working with education professionals such as SLPs, OTs, School Psychologists, etc. or achievement of established internal sales goals.

· 3-5 years of experience providing account management support to schools.

· Position requires strong sales acumen and excellent customer services skills.

· Knowledge of MS Office Suite (Word, Excel, PowerPoint and Outlook).

· Knowledge of social media platforms used for marketing and account management.

· Must have above average organization skills and computer proficiency.

· Must be able to work a flexible schedule including weekend hours, as needed.

 

Education:

·       High School or equivalent required

·       Bachelor’s degree in business, education or other similar discipline preferred

WORK CONDITIONS:

· Open work area in an office environment.

· Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

· Up to 5% travel.

· Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.


REMOTE WORKER:(if applicable)

· Must be able to successfully dedicate full attention to job duties during work hours

· Must have an office like environment to work in with minimal noise and disruption

· Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router

· Must meet all standards and requirements of the Company’s Telecommuting Policy

The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Benefits 
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. 

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Account Mgmt
  • Job Function MGR
  • Pay Type Salary
Location on Google Maps
  • Arizona, USA
  • California, USA
  • Nevada, USA
  • Oregon City, OR 97045, USA
  • Virtual