Operations (CCE SpEd) - Account Manager

BASIC PURPOSE:

The Account Manager is responsible for focusing on increasing revenue, margin, and market share by cultivating relationships with new and existing clients to secure and fill open contract opportunities.

ESSENTIAL FUNCTIONS:

· Develop a daily marketing plan to build and establish trusting relationships with clients by gaining an in-depth understanding of the school’s staffing trends and future needs.

· Effectively sell candidate profiles to client; highlight qualifications to attract client’s interest in scheduling an interview.

· Ensure client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.

· Work with client to determine contract openings; determine current need and look for additional business opportunities.

· Maintain client relationships to promote continued business. Negotiate client bill rates and follow-up on open orders on a weekly basis.

· Act as a liaison between the employee and school to monitor satisfaction of services.

· Develop strategies to win new client business to meet company sales targets.

· Partner with team members by immediately notifying them of open positions, representing the candidates, facilitating the interview process and finalizing the contract process.

· Responsible for meeting sales targets inclusive but not limited to daily connect time with clients,

· Effectively follows the contract review process, understands how to interpret client service agreements, discuss credit concerns and resolve contractual concerns with clients.

· Manage the database by constantly updating outdated information, adding new information as well as adhering to all established documentation protocols.

· Actively participate as a mentor to the support team members by engaging them, sharing best practices, as well as assisting with training sessions.

· Contribute to training materials and staff development.

· Perform other business-related duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS:

· 3-5 yrs. of experience working with education professionals such as SLPs, OTs, School Psychologists, etc. or achievement of established internal sales goals.

· 3-5 years of experience providing account management support to schools.

· Position requires strong sales acumen and excellent customer services skills.

· Knowledge of MS Office Suite (Word, Excel, PowerPoint and Outlook).

· Knowledge of social media platforms used for marketing and account management.

· Must have above average organization skills and computer proficiency.

· Must be able to work a flexible schedule including weekend hours, as needed.

Education:

·       High School or equivalent required

·       Bachelor’s degree in business, education or other similar discipline preferred

WORK CONDITIONS:

· Open work area in an office environment.

· Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

· Up to 5% travel.

· Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

REMOTE WORKER:(if applicable)

· Must be able to successfully dedicate full attention to job duties during work hours

· Must have an office like environment to work in with minimal noise and disruption

· Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router

· Must meet all standards and requirements of the Company’s Telecommuting Policy