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Senior Program Director

United States ● Virtual Req #2759
Tuesday, August 2, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE: 
 
The Program Director will be responsible for the direct oversight and management of the Workforce Solutions Program partnership between Cross Country and aligned facilities. 
In this role, the Program Director will work in close collaboration with the Operations and Implementation teams, and client facilities to ensure that all components of the Workforce Solutions are delivered and managed for continuous performance improvement.  
He / she will develop and cultivate system-wide relationships with key facility stakeholders, from Staffing Office to C-Suite, to ensure excellent service delivery and customer satisfaction with Managed Service Program.
Workforce Solutions provides Managed Service onsite support therefore working hours may need to be flexible as needed.

ESSENTIAL FUNCTIONS:    

Develop client relationships within facilities to assess and manage client needs.  Evaluates, coordinates and reports WFS activities with the organizational managers. 
Fosters an environment focused on client satisfaction, through implementation of WFS best practices and measurement of performance and service delivery 
Continually expand knowledge of healthcare staffing and managed services  market trends, industry analyst updates, and competitive data by reviewing internal and external sources (journals, articles, studies, interactions with clients, etc.) in order to more effectively serve the client as a trusted advisor, and consult
        on Cross Country Healthcare’s (CCH) services
Collaborate with Supply Chain/ Contracts Manager and WFS team members to assist with negotiation of terms of contract and resolve issues related to terms & conditions and bill rates
Works closely with applicable CCH brand leaders, Regional VPs and internal departments and leaders regarding services provided
Actively engage in CCH cross-selling efforts by identifying viable revenue source referrals and communicating with all CCH business divisions to increase client touch points and grow market share
Assists with completion of SWOT and Gap analysis for facilities to identify best practices for procurement of qualified staff to each facility / site
Participates in the development and management of appropriate tools to evaluate and track customer satisfaction based upon services provided.  Leverages quality of services through review of performance assessments and client satisfaction surveys.  Participates in monitoring, analyzing, and reporting client
        satisfaction results, and trending
Develop and champion customized solution addressing financial, operational and workforce planning challenges and align solutions with desired outcomes  
Acts as liaison between facility and internal stakeholders to clarify and modify work processes and staffing practices across the organization. Acts a resource related to WFS process and VMS technology. 
Ensures generation and distribution of utilization, activity, financial, key performance metrics, and service level agreement reports on a weekly, monthly, quarterly or annual basis. Meets with key stakeholders to review 
Works closely and in conjunction with Workforce Solutions Implementation team to add services, including implementation of WFS at other health system facilities     
Proactively identify challenges, effectively proposes strategies, and execute solutions to resolve issues and /or respond to client requirements  
Conduct on-site visits and relationship building at all system facilities. Frequent travel may be required weekly to bi-weekly 
Coordinate and deliver quarterly and annual business review presentations at every level of organization, from facility to system level 
Responsible for reporting and distribution of site visit activities to Executive Sponsors, Operations and Workforce Management teams providing actionable information
In areas where we have high concentrations of travelers and logistics can support host coffee meetings with our travelers on assignment
Visit branches, local staffing partners and prospective vendors to enlist continued support of clients
Manage, provide supervision, role modeling and leadership for Workforce Solution team to drive client satisfaction, contractual and desired program outcomes
Other duties as assigned, with or without accommodation

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.


QUALIFICATIONS:
 
Education and Experience
Bachelor’s degree or equivalent experience
Minimum 3 years’ experience in clinical setting including medical, allied or nursing, or staffing industry
Workforce Solution staffing experience strongly preferred
Prior management and operations experience strongly preferred
Skills and Abilities
Outgoing personality with ability to listen effectively
Ability to understand and evaluate clients staffing needs
Demonstrated exceptional communication and customer service skills
Work independently but also have a strong commitment to being a team player
Demonstrated analytical sense with excellent attention to detail
Ability to educate and motivate team members toward achievement of divisional/company 
Ability to handle multiple tasks and thrive in a fast-paced, high pressure environment
Ability to communicate and work in a harmonious, respectful, supportive manner with all internal & external clients
Must maintain a high level of confidentiality and integrity


#CB #IND_1 #IND_2  

Benefits 
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. 

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Directors
  • Job Function DIR
  • Pay Type Salary
Location on Google Maps
  • United States
  • Virtual