The Staffing Coordinator provides the highest caliber of customer service to our Healthcare Professionals and to our client facilities.
•Provide first level support to both nurse and facility customers
•Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting
•Partner with clients to determine staffing requirements
•Offer assignments at client facilities to qualified field staff
•Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
•Manage open orders and fill open shifts with qualified field staff
•Communicate all updates in a timely manner to both nurse and facility customers
•Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
•Develop and foster excellent relationships between clients and field personnel
•Perform all other duties as assigned by management
•1-2 years’ experience, preferable in the staffing industry
•Proficient with Microsoft Outlook. Database and/or automated program experience a plus
•Previous healthcare and/or call center experience preferred
Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
●100% Remote Status
●Must be able to successfully dedicate full attention to job duties during work hours
●Must have an office like environment to work in with minimal noise and disruption
●Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
●Must meet all standards and requirements of the Company’s Telecommuting Policy
●Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.
●Must be able to remain in a stationary position 80% of the work schedule
●Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations
●This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time on the phone communicating with healthcare professionals and client facilities regarding needs and assignments.
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, Pet Insurance and Company Stock.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability
- Job Family Recruitment
- Job Function NMGR
- Pay Type Hourly