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Staffing Specialist

Boca Raton, FL, USA ● Virtual Req #2738
Thursday, July 28, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.
Job Title: Staffing Specialist Job Code: 2905
Reports to: SVP/Regional Director/Vice President Strategic Partnerships
FLSA: Non-Exempt
Department: Workforce Solutions Revision 
Date:2/2021
 
BASIC PURPOSE: 
The Workforce Solutions (WFS) Per Diem Staffing Specialist will have primary responsibility for leading and  managing the per diem needs for aligned facilities. Prompt, timely and thorough communication, while
providing superior customer service between healthcare professional (HCP), facility client, subcontractor  partners and Cross Country Staffing is of paramount importance in this role. In addition to the role of onsite 
Per Diem Staffing Manager, he / she will be responsible for assisting and supporting the WFS team aligned to  facilities to ensure delivery of exceptional service.  Cross Country Staffing (CCS) provides Per Diem and Managed Service support 24 hours per day, 7 days per  week, therefore working hours may need to be flexible to ensure comprehensive scheduling. 
 
ESSENTIAL FUNCTIONS: 
• Demonstrate knowledge of all Workforce Solutions programs, as well as core operational processes 
for travel and per diem services. 
• Work with subcontractors to ensure they have all the information necessary to submit and schedule 
candidates. 
• Collaborate with WFS Per Diem onboarding team reviewing all per diem applicant profiles from CCS 
recruiters and subcontractors to ensure they are complete and appropriate. 
• Work with WFS team members to ensure per diem candidates are screened, interviewed and 
processed in a timely fashion. 
• Manage per diem orders in VMS technology platform including, but not limited to: 
i. Assisting facilities with anticipation of needs and proactive ordering 
ii. Receiving orders via telephone or email from client facilities. 
iii. Distribution of needs to subcontractors 
iv. Follow up calls to HCP’s re scheduling and available shifts 
v. Follow up calls to subcontractors to solicit candidates 
vi. Confirmation of candidates within ‘confirmation window’ 
vii. Cancellation and reposting of orders, as necessary 
viii. Scheduling of candidates
• Proactively contact units/ facilities in response to HCP requests providing updated availability to work.
• Collaborate with WFS Credentialing team to ensure all candidate credentials are effectively managed, 
including, but not limited to: 
i. Conducts thorough credential quality review of per diem profiles and documents for all CCS 
brand and Subcontractor HCPs 
ii. Credential entry / upload into VMS technology system 
iii. Credential verifications 
• Manage and utilize all tools and systems including but not limited to VMS Technology, and IRIS. 
i. Utilize IRIS activity reports to gain comprehensive view of WFS staffing needs / utilization 
ii. Utilize IRIS Hospital Manager notes to promote per diem needs to recruiters of existing 
travelers and document HCF per diem issues for internal tracking and communication
iii. Serve as VMS technology subject matter expert, trainer and resource for facility and subcontractors users 
• Collaborate with WFS Credential Management team to ensure all CCS & Subcontractor WFS per diem professionals are 100% compliant 
• Establishing and managing relationships with facilities and a pool of healthcare professionals; working 
to match the needs of both, meeting and /or exceeding Service Level Agreements 
• Actively participates in the completion of accurate internal and external audits. 
• Assist with on-boarding & off-boarding of travelers and per diem healthcare professionals
• Serve as the liaison for Subcontractors to assist in answering questions and facilitating problem 
resolution. 
• Serve as the liaison for healthcare facility to assist in answering questions, facilitating problem 
resolution and escalation of issues to aligned Clinical Managers and WFS leadership 
• Provide outstanding communication and customer service to HCP, subcontractors and facilities in 
support of CCS Standards of Excellence 
• Accountable for achieving facility specific Service Level Agreement Guarantee’s and individual 
schedulers performance metrics, including but not limited to: 
• Fill rates 
• Communication / telephone response time 
• Communicate and participate in regularly scheduled meetings with WFS Team as well as facilities 
daily staffing meetings.
• Represent and support the business initiatives of Cross Country Staffing internally and externally. 
• Service all internal and external customers and subcontractors in a positive manner at all times. 
• Other duties assigned with or without accommodation.
 
REPORTING RELATIONSHIPS: 
This position will report to the SVP, Regional Director/VP and above. There are no employees reporting 
directly to this positon/job title.
 
QUALIFICATIONS:
Education and Experience
• Bachelor’s degree or equivalent experience
• Minimum 3 years’ experience in clinical setting including medical, allied or nursing, or staffing industry
• Workforce Solution staffing experience strongly preferred
• Prior management and operations experience strongly preferred
Skills
• Strong scheduling skills.
• Possess reasonable computer skills and be willing to learn other web based software 
applications/programs.
• Exceptional organizational and communication skills
• Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed. 
• Excellent communication skills both verbal and written with a willingness to provide superior customer 
service.
• IRIS experience preferred. 
• Conflict resolution skills
Abilities
• Ability to work a flexible and varied schedule
• Able to work independently but also have a strong commitment to being a team player.
• Demonstrated exceptional organizational, communication and customer service skills
• Attention to detail and follow through are a must
• Strong ability to multitask and prioritize
Behaviors
• Willing to service all internal and external customers in a positive manner at all times.
• Interact professionally during times of changing demands and conflicting assignments
• Communicate and work in a respectful, supportive manner with all teammates
Psychological Demands 
• Must be able to provide direction to different teammates, deal with uncooperative or difficult individuals 
in a professional, calm and courteous manner. 
• Ability to work in a fast paced, highly competitive, changing industry while maintaining customer focus. 
• Must be able to prioritize demands.
 
CRITICAL COMPETENCIES FOR SUCCESS:
Job/Technical Knowledge – Demonstrates knowledge of technical systems, procedures and processes for 
successful performance; Keeps abreast of and responds to changes in industry, market and job field
Cognitive – Assesses situations and analyzes problems; generates alternative solutions; takes appropriate 
actions; Uses good judgement and makes sound decisions; ability to learn new systems and processes.
Teamwork – Works collaboratively with people from all levels and parts of the organization; Builds and 
sustains positive business relationships with customers, clients and co-workers; Delivers superior service to 
internal and external customers; Exhibits dedication to diversity, fair treatment, mutual respect and trust
Communication — Maintains clear, timely, accurate and professional communication with team and business 
partners. Uses active listening skills to ensure understanding and effective communication
Responsibility/Individual Effectiveness — Takes ownership; assumes responsibility of work output and 
performance; Exhibits flexibility in responding to job demands and change; willingly takes on new 
responsibilities; maintains composure in highly stressful situations; Proactive- acts on problems and 
opportunities; Organizes, plans; schedules and utilizes time effectively. Prioritizes to meet timeliness and 
commitments; Generates new ideas; makes constructive suggestions; Accepts constructive feedback and 
openly engages in dialog around improvement opportunities. Demonstrates Cross Country corporate values

WORK CONDITIONS: 
• Open work areas. General fast paced office environment 
• Onsite o Fast paced working environment; must be able to manage competing demands and 
change priorities with a positive attitude. 
• Employee must possess comfort in learning, training and engaging with others virtually through 
Microsoft Teams and Zoom. 
• office at client location 
• Open work areas. General fast paced office environment 
• Onsite office at client location or regular office
Must have the ability to perform the essential functions of the job with or without reasonable 
accommodation.

Benefits 
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. 

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Account Mgmt
  • Job Function NMGR
  • Pay Type Hourly
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual