Corporate Travel Agent

BASIC PURPOSE:

The Corporate Travel Agent works closely with Sales and Credentialing teams across the Company to secure professional, accurate, cost-effective travel arrangements for both internal and external clients. Corporate Travel Agents provide a high level of support to traveling employees and Healthcare Providers, while managing costs and client billing.

ESSENTIAL FUNCTIONS:

•Make reservations for travel, including Air, Car & Hotel.

•Provide detailed fare quotes to recruiters and consultants.

•Manage client billing data and process payroll deductions.

•Resolve customer service issues for HCPs.

•Assist employees with changes to Concur Travel bookings.

•Enforces company-wide adherence to Travel & Entertainment Policy.

•Assist with meetings and surge events.

•Build relationships with vendors.

•Manages multiple initiatives simultaneously.

•Takes responsibility of other reasonable duties as assigned from time to time.

•All other duties as assigned.

REPORTING RELATIONSHIPS:

•Director, Travel

QUALIFICATIONS:

•College degree or equivalent combination of education and experience sufficient to successfully perform the functions of the job.

•Five years’ experience with GDS, Worldspan preferred.

•Experience at working both independently and in a team-oriented, collaborative environment is essential.

Required Skills

•Strong written and verbal communications skills.

•Proficiency in MS Office Suite (Word, Excel) and Internet search technology.

•Proficiency with travel agency GDS technology.

•Proficiency in US geography.

•Exceptional attention to detail and good organizational skills, ability to multi-task.

•Capacity for performing calculations with skill and accuracy.

•Proactive approach to problem solving, analytical mind.

•Ability to work in a team-oriented environment and with minimal supervision.

•Flexibility in responding to unanticipated situations.

•Self-Starter, excellent time management.

•Strong work ethic and willingness to take ownership, strong sense of urgency, initiative, and drive.

•Demonstrated aptitude towards analytical and problem-solving skills with the ability to assess relevant facts, identify alternative approaches and supply recommended solutions.

•Reacts to project adjustments and alterations promptly and efficiently.

•Flexible during times of change.

Preferred Skills

•Experience with credit card program administration.

•Experience with Concur or other online booking tools.

•Experience with VIP Travelers.

CRITICAL COMPETENCIES FOR SUCCESS:

Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues to consistently identify and select the best course of action.

Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.

Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.

Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.

WORK CONDITIONS:

•Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom

•Must be able to perform the essential functions of the job, with or without reasonable accommodation.
 

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